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“Good value for money” 4 of 5 stars
Review of Novotel Bandung

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Novotel Bandung
4.0 of 5 Hotel   |   Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia   |  
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Hotel amenities
Ranked #20 of 179 Hotels in Bandung
Certificate of Excellence
Kuala Lumpur
1 review
“Good value for money”
4 of 5 stars Reviewed December 3, 2012

Good F&B value.
However, for Hotel chain claiming evironmental concern the use of PLASTIC bottles is a joke!
Also the permanent floor cleaning lobby and waiting area is very disturbing.
Suggest you make the changes.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, December 6, 2012
Dear Mr/Ms Kitekualalumpur,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you gave us a good comment on the Food and Beverage Value. In addition, we will follow up directly related with you feedback on the cleaning lobby which disturbed you. We are Earthcheck Certified already, so we do the recycle plastic and paper.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 1, 2012

Hotel location is about ten minute car ride from main shopping area. Took ten minutes to get a taxi to come to the hotel. Service is excellent, friendly staff and very helpful. Room is comfortable, and overall hotel is clean. Did not use the Spa so give it an Average rating. Hotel uses iMac for its IT facilities made available to Guests.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, December 6, 2012
Dear Mr/Ms Gphthia,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you like our service, friendly and helpful staff, comfortable room and cleanliness. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
3 of 5 stars Reviewed November 20, 2012

I reserved from the internet several weeks before, and when I called the hotel for re-confirmation they were not promptly answerd, Until several calls, only they confirmed.

When we did a check in the hotel, the receptionist told us that there was no non-smoking room available that we asked for. After we insisted, and then to provided us, the non smoking room.

Although I am Indonesian and come from Jakarta, because of one way trafic in Jalam Cihampelas, to reach the hotel location some times a bit troublesoom. Probably the hotel needs to add some directional signage.

The foods was very good, but when we started having breakfast 6.30 AM the coffee and tea were not ready yet and only few staffs were available for helps. It seem most the staffs. started at 7 AM.
The Rooms Service was very good, only took 15 minutes they delivered our order.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, December 6, 2012
Dear Mr Imantjiptadi


Warmest Greetings From Novotel Bandung.....!

We appreciate your very details sharing of your experience while staying with us. We take you compliment from all your positive input as well as your comment where we need to improve. We certainly happy to learn new perspective from our customer such yours.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 15, 2012

The variety of food during breakfast was great...taste delicious. Had afternoon coffee at the lounge, however, a lot of snacks were already gone and they were run out of stock. As my kids love swimming so I always stay in a Hotel that had a pool. I expected the pool would be bigger. In terms of room, I am satisfied to see that it is nice and clean. The location of the Hotel is a bit crowded.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, December 6, 2012
Dear Ms AdriyaniDewiP,


Warmest Greetings From Novotel Bandung.....!

Thank you for your kind review and feedback on your experience with us. I am pleased to see you enjoyed our service, quality of room and our varieties breakfast.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blora, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 8, 2012

the room is big enough, the staff are welcoming, the room is clean. And breakfast is good especially the sugar donut my kids love it. My husband like the drink "jamu" is tradisional drink made by herb, u must try it. the pool is to cold for kids in the morning but for all nice to stay there

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, December 6, 2012
Dear Ms LennyMarcellyKWE,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you like our big room size, friendly staff, cleanliness of the room, and great breakfast with additional "jamu" made by herb. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarawak
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 6, 2012 via mobile

I just stay there for one night though, but this hotel give a very good impression. I take a Premier room which come with airport transfer. But as I reach stay in other hotel for the first few nights the hotel willing to pick me up at my hotel without extra cost. A thing that is really impress me as they willing to make exceptional services (as at first they plan to charge me). They room services, foods and all the staffs is all at their best. They really maintain NOVOTEL standard. Just the location is not so strategic but is still walking distance to Cihempalas Walk. Definitely will come back again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review, December 6, 2012
Dear Mr CEng2011,


Warmest Greetings From Novotel Bandung.....!

Thank you for your kind review and feedback on your experience with us. I am pleased to see you enjoyed very much with our service, our food and our friendliness staff which give an extra mile service. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bandung

Address: Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Bandung
#12 Family Hotel in Bandung
#12 Luxury Hotel in Bandung
#12 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bandung 4*
Number of rooms: 156
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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Also Known As:
Novotel Bandung Hotel Bandung
Bandung Novotel

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