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Novotel Bandung: Traveler Reviews

4.0 of 5
Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia
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Novotel Bandung
Ranked #11 of 116 hotels in Bandung
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368 reviews from our community

Traveler rating
    91
    197
    68
    9
    3
See reviews for
Families
140
 
Couples
70
 
Solo
25
 
Business
61
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Singapore, Singapore
1 review
“Comfortable and Clean Hotel”
4 of 5 stars Reviewed December 1, 2012

Hotel location is about ten minute car ride from main shopping area. Took ten minutes to get a taxi to come to the hotel. Service is excellent, friendly staff and very helpful. Room is comfortable, and overall hotel is clean. Did not use the Spa so give it an Average rating. Hotel uses iMac for its IT facilities made available to Guests.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gphthia about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review
December 6, 2012
Dear Mr/Ms Gphthia,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you like our service, friendly and helpful staff, comfortable room and cleanliness. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
“3 days and 2 nights experience at Novotel Bandung”
3 of 5 stars Reviewed November 20, 2012

I reserved from the internet several weeks before, and when I called the hotel for re-confirmation they were not promptly answerd, Until several calls, only they confirmed.

When we did a check in the hotel, the receptionist told us that there was no non-smoking room available that we asked for. After we insisted, and then to provided us, the non smoking room.

Although I am Indonesian and come from Jakarta, because of one way trafic in Jalam Cihampelas, to reach the hotel location some times a bit troublesoom. Probably the hotel needs to add some directional signage.

The foods was very good, but when we started having breakfast 6.30 AM the coffee and tea were not ready yet and only few staffs were available for helps. It seem most the staffs. started at 7 AM.
The Rooms Service was very good, only took 15 minutes they delivered our order.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask imantjiptadi about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review
December 6, 2012
Dear Mr Imantjiptadi


Warmest Greetings From Novotel Bandung.....!

We appreciate your very details sharing of your experience while staying with us. We take you compliment from all your positive input as well as your comment where we need to improve. We certainly happy to learn new perspective from our customer such yours.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Reviewer
3 reviews 3 reviews
“Breakfast was great! Friendly staff”
4 of 5 stars Reviewed November 15, 2012

The variety of food during breakfast was great...taste delicious. Had afternoon coffee at the lounge, however, a lot of snacks were already gone and they were run out of stock. As my kids love swimming so I always stay in a Hotel that had a pool. I expected the pool would be bigger. In terms of room, I am satisfied to see that it is nice and clean. The location of the Hotel is a bit crowded.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by AdriyaniDewiP for Bandung
Ask AdriyaniDewiP about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review
December 6, 2012
Dear Ms AdriyaniDewiP,


Warmest Greetings From Novotel Bandung.....!

Thank you for your kind review and feedback on your experience with us. I am pleased to see you enjoyed our service, quality of room and our varieties breakfast.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur
1 review
4 of 5 stars Reviewed November 13, 2012

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask zawiya about Novotel Bandung
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelBandung, General Manager at Novotel Bandung, responded to this review
December 6, 2012
Dear Mr/Ms Zawiya,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you like our cleanliness, great food taste at the Square Restaurant, and you said that Novotel Bandung and Novotel in KL are the same in maintaining the standard. It means that ACCOR has manage the standard as expect by our guest's.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Blora, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“nice staff, good breakfast”
4 of 5 stars Reviewed November 8, 2012

the room is big enough, the staff are welcoming, the room is clean. And breakfast is good especially the sugar donut my kids love it. My husband like the drink "jamu" is tradisional drink made by herb, u must try it. the pool is to cold for kids in the morning but for all nice to stay there

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LennyMarcellyKWE about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelBandung, General Manager at Novotel Bandung, responded to this review
December 6, 2012
Dear Ms LennyMarcellyKWE,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you like our big room size, friendly staff, cleanliness of the room, and great breakfast with additional "jamu" made by herb. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Novotel Bandung

Also Known As:
Novotel Bandung Hotel Bandung
Novotel Bandung Hotel
Bandung Novotel
Address: Jalan Cihampelas No 23-25 | West Java, Bandung 40171, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Bandung
#9 Luxury Hotels in Bandung
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Bandung is a 4 star hotel conveniently located in the centre of Bandung. Close to the main shopping and entertainment precinct, it is ideal for business trips and holidays. Featuring 157 rooms, the hotel also offers a range of conference facilities. For the convenience of our guests, we have a fitness centre, spa, and Kids Club. Enjoy a meal in our restaurant, or an intimate drink in the Lounge Bar. The hotel is the perfect base for exploring the rich colonial architecture of the city. ... more   less 
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