The location of the hotel is beautiful. It is on a hill and is surrounded by lush tropical trees and due to the higher altitude the weather is very pleasant. Airport pick up worked perfectly and the staff was friendly and welcoming and check-in is was done quickly. A welcome drink is served and we were shown to our room on level 6. The room was a premier King room with a balcony. The bed was comfortable and the bathroom was quite large.
We had dinner at the hotel restaurant which was of good quality. Breakfast was also delicious and had a good choice.
Now the items which would need improving to make it a truly five star hotel would be the finishing which is just not up to 5 star standards. Also they are very stingy with the towels. You get two small face towels and two large towels but no hand towels. Also there are two lifts which however are independent which means you have to press two buttons to get the lift or just wait a long time until one of the lifts arrives. The service whilst friendly is not as sophisticated for a five star hotel. I had some e-mail communication before my arrival and the response was a bit slow and also not as professional as I would have expected. Also I called to reserve a massage treatment at the spa beforehand and they did not have a reservation. Luckily they had a slot though. The spa seems to be more of an afterthought though as the decor was way below par for a 5 star hotel. The floor was concrete which does not allow for a nice ambiance and there was no door for the treatment rooms but only a curtain. The massage however was good and I had a good impression of the therapist.
I guess for Bandung the hotel is very luxurious but if you expect the same 5 star standards as in Jakarta or Bali you will be dissapointed. I would however return to the hotel again as the scenery is beautiful and it is still a hotel which provides quite good value for money.
- Official Description (provided by the hotel):
- Inspired by the beauty of Parahyangan, Padma Hotel Bandung boasts a spectacular mountain view, elegant guestrooms and exceptional hospitality personified by its 24-hour butler service. Located at the hillside yet only minutes away from Bandung’s city centre, it is the perfect place for great getaways and fruitful meetings. Come to Padma Hotel Bandung and rejuvenate yourself in the finest surroundings ... more less
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