Hotel with full of history for Indonesia government conferences, old hotel with good maintained. Herewith my experience during my stay 19 - 22 August 2012 :
1. Customer Service
Less than 10 minutes after online booking, I receive an email from "hotel reservation - Savoy Homann" about my request of room. Never I receive an email directly like this. Good point for Savoy Homann team.
2. Entrance Hotel
Lobby hotel is to small for 4 stars hotel. While I check in only 1 man standing at reception desk, today is Ied Fitri mean high season day in Indonesia. There's a lots of people want to check in, but he can handle all smoothly. Also the bellboy in front of lobby, quickly he help us to take the luggage out from my car. Less than 15 minutes I already in the room.
3. The Room - Deluxe Room at Millenium Tower 19 - 21 Aug.
The room is clean and modern interior but to small for family with children. I just have the problem with:
* the towel colour is not white any longer (looks like old towel)
* the water in the bathroom sometime coming out in yellow colour and with several of sands
* the electricity suddently shutdown, but quickly they maintained, less than 1 minute we have electricity again.
The Room - Executive Room with City View (21 - 22 Aug)
The room size is big with minibar, 2 big sofa, clean and modern furniture. The water in the bathroom is clean and the towel color is white. If you have no problem with the sound from the street outside (car and motorcycle very noisy), this room is better than deluxe room.
4. The Food & Staff
A lots of food they have during breakfast, especially Indonesian food with good quality. The staff in the restaurant very helpful even in high season day - Ied Fitri. I remember the staff (she is the pregnant lady), she preparing the table and looking the baby chair for my daughter while the restaurant is full with people and very crowded. Good Job for Savoy Homann team.
5. Value Money
Several time I make the comparison for make decision which hotel we must stay during "Ied Fitri". Compare with several hotel in Bandung, Savoy Homann is good value during high season day.
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