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“Good Customer Service” 4 of 5 stars
Review of Hotel Santika Bandung

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Hotel Santika Bandung
3.5 of 5 Hotel   |   Jl. Sumatera No. 52-54, Bandung 40115, Indonesia   |  
Hotel amenities
Ranked #42 of 158 Hotels in Bandung
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good Customer Service”
4 of 5 stars Reviewed May 27, 2013

This was my 2nd trip to Bandung, I love Bandung because they have this wonderful customer service. I stay in this hotel for 4 days and 3 night of-cause I don't expect it to be WOW its a 3 star hotel.I worked in a hotel and I know how its feels like to be housekeeping,front desk or server.But I find it unique in them.

Yesterday on 27 my flight is at 10.45 am to Singapore. The front desk has already make a call that this driver has to pick us up.However it took more then 20 minutes. So then a front desk man who his name was AGYL make an effort to drive his car and send us to airport.Their customer service is excellent .

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    8
    35
    21
    4
    2
See reviews for
23
8
1
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
singapore
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 12, 2013 via mobile

This is my review during my stayed at santika hotel bandung on 2nd March 2013. Location was great and its a walking distance to FO outlet.The nearest is Secret FO. The breakfast was great,delicious and varieties. Nice room except that outside the room balcony,kind of a bit old. The staffs were great and friendly too especially the Guest relation officer of the name of AYu. She helps me to booked the taxi and had some friendly conversation. Will definitely return back to stay.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
74 reviews 74 reviews
4 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 9, 2013

Riau Street (where factory outlets are along the 1+ Km street) is just out of the door and Bandung Indah Plaza is of 5 minutes walking distance. Plenty of street food outside of the hotel. I slept nicely without hearing any car noises.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Top Contributor
94 reviews 94 reviews
40 hotel reviews
Reviews in 28 cities Reviews in 28 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed March 25, 2013

Every time we arrived back from out and about, I felt relieved knowing that all the creature comforts were waiting for our return in this reasonably priced and well located hotel. Wifi is strong and available both in the restaurant and room, the first bonus at Santika. As an regular business traveller, communicating effectively is a priority, so an important necessity was totally satisfied. Cleanliness and comfort essential; Santika provided both without doubt. Beds were comfortable, clean, white cotton sheets, two handy lounge chairs, along with a desk enhancing the suitability for weary travellers. Down the track, the management will probably need to update bathroom fittings etc but the basics were fine for the price. Breakfast is excellent, highly impressed with the choice and the service. Food is continually refilled tempting patrons to eat more than they probably should!! Congratulations Santika, I would certainly not hesitate to return.

Room Tip: We were on the first floor facing the road, probably quieter on the other side.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 7, 2013

I stayed there for one night and the price that they gave me wasn't same what they said on phone call booking (be careful, they didn't communicate between night and morning shift). I was upset by first time I arrived and they only gave me one voucher breakfast for one person only. I asked for sauna but they said no sauna. Bad also for staying here, you can't order for Blue Bird taxi or Gemah Ripah (GR) because monopoly by other bad service taxi (no meter/Argo). Only think I feel happy the variety of food for breakfast.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 6, 2013

I don't know.......but after staying in g*and *emb***, finally we can sleep. The bathroom was old, but clean enough. The already made a renovation 2 years ago, but still clean and well maintain. The room isolation was ok.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 26, 2012

Location is great, close to the famous BIP Mall, Riau Junction, Riau Factory Outlets and Distros, but problems are rooms are old and really need to be renovated, especially the bath tub and closet, plus if you couldn't order room service in the morning, they could serve the meals after 12.30pm due they are too busy in handle the breakfast.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Bandung

Address: Jl. Sumatera No. 52-54, Bandung 40115, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #42 of 158 Hotels in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Santika Bandung 3.5*
Number of rooms: 70
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