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“A luxury hotel” 4 of 5 stars
Review of The Trans Luxury Hotel Bandung

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The Trans Luxury Hotel Bandung
5.0 of 5 Hotel   |   Jalan Jenderal Gatot Subroto 289, Bandung 40273, Indonesia   |  
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Stay 3 Pay 2
Ranked #2 of 158 Hotels in Bandung
Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“A luxury hotel”
4 of 5 stars Reviewed March 4, 2014

Our family have stayed few times at trans luxury hotel bandung. The location is great because it's walking distance to the mall. Service was also great, our room was clean, food was great with many varieties. There is a place for kids playroom which is awesome. The only problem we have is always with the swimming pool, the water is too cold esp for children. But overall, we love it

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, March 11, 2014
Dear Chloe_cleopatra

Thank you for taking the time to review your recent stay with us. It is such a pleasure to learn that you are satisfied with our service, facilities, food, kids club and location.

I appreciate your very constructive feedback related to the water temperature at our swimming pool. It’s our goal to keep on improving our services and product to exceed every guest’s satisfaction.

My Team and I are looking forward to welcoming you again at The Trans Luxury Hotel Bandung.

Best Regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 3, 2014

The Trans Luxury Hotel is indeed a magnificient spread; the mall and theme park alongside just adds to its scope of luxury.
But we did not have a very pleasant stay.
The rooms were not very clean or tidy, you could hear noises from the adjoining rooms very clearly, the bathing space was not clean.
We had to change our room in the middle of the night as we had noisy neighbours on the floor above.
The staff was sternly polite, and non-english speaking..we had to wait for quite some time to find people who could comprehend our needs/requirements. Also, the staff barely smiled at you or greeted you.
We did enjoy the breakfast as they had a good spread with lot of options for veggies as well. The chef was kind enough to offer wok tossed veggies/noodles over the options we had.
We managed the Spa Ritual and it was just perfect. The staff struggled with the communication but knew their job really well..and that was our only saviour!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, March 11, 2014
Dear nehamundra9,

Thank you for choosing and staying with The Trans Luxuruy Hotel during your recent visit to Bandung.

I am delighted that you were pleased with our location and enjoyed our breakfast and The Spa experience. All of our therapists are Balinese and certified, which gives us a unique point of difference in Bandung.

Please be advised that your feedback in regards to the room and staff have been brought to the attention of all related Department Heads. Your comments in particular will help us to make improvements to our hotel facilities and service standards.

Once again thank you for your feedback and I hope that you will visit us again on your future travels to Bandung.

Best Regards,
Alexander Jovanovic
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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed February 27, 2014

We stayed during the week. It looked like there were more staff than guests, but this added to the great service we received. We couldn't find anything to fault with the hotel, which is unusual. The rooms were super clean and luxurious, had everything you'd need and expect in a top end hotel. Best of all, the hotel is a couple of minutes walk from Trans Studio which was the purpose of our visit. You can get into the theme park from 10 AM before the coach parties of school children arrive and not have to queue; we even had rides to ourselves early on. The crowds then leave by 6 PM, so again, you have no queues until the park shuts at 9 PM. We came back to the hotel and had a buffet dinner - very good choice of local and international dishes. The kids loved the swimming pool, which has a slide and a sandy paddling pool for the little ones. One of the staff said they have more kids activities for the children at the weekend. Highly recommend this hotel.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, March 11, 2014
Dear Lozabelle14,

Thank you for staying at The Trans Luxury Hotel Bandung and sharing your positive experience with me.

I am pleased that our whole services, facilities and location exceed your expectation. Our location (The Integrated Trans Studio Bandung Complex) is certainly one of our competitive strengths and I am delighted that you share the same sentiment.

Once again thank you for your compliments and I hope that we have the opportunity to welcoming you again soon.

Best Regards,
Alexander Jovanovic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
1 review
5 of 5 stars Reviewed February 25, 2014

It was an unforgettable experience to stay. The decoration is really luxurious and beautiful, the dishes is really nice, the atmosphere is really warm and homey. Such a great experience and highly recommended to spend your leisure in here!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2014

for me, the room rate is worthed for the stay, the room is nice, view is beautifull, i got upgrade to club premiere, so get to 18th floor lounge, can hav wine and hot chocolate there.
the hotel well integrated with theme park and trans mall.
My critics only the lobby is too small for a 5 star hotel

Room Tip: u need to upgrade to club premiere, it s worthed
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 6, 2014

What can i say...? There are too many good things that i do not know where to start. From the arrival , the check-in was super efficient. We were in our room in less than 15 min. The room was luxurious with excellent deco. But most of all is the service, from the concierge to the Resident Manager Pak Farid Patria, they have extended the best service to the guests. Very attentive, sincerely polite and cheerful staffs. You truly feel like a VIP. Pak Farid had even came and chatted with us during breakfast. They had also asked if we had any special request for our breakfast the next day. We asked for lontong kari. The next day Chef the Cuisine asked if we enjoued the lontong.They had even delivered a local delicacies to our rooms. I have travelled to many places and stayed in many different hotels but i have to stay that The Trans Luxury is one of the best if not the best hotel i have stayed. I will surely be back soon and may plan to have our conference in the hotel... just one word! Impeccable...

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magelang, Indonesia
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 6, 2014

I make this review only for the ballroom condition. I stayed next door at Ibis Transtudio.

Very impressing details of the design on the ballroom, high ceiling and beautiful 3 chandeliers design and set up above.
I was here for an exhibition and this was a great ballroom experience starting from the clean toilet, foyer buffet set-up and aircond temperature.
Definitely the ballroom was perfect for the event.

Despite of the great condition of the ballroom, I still can heard 1-2 falling object during the buffet service on the luncheon and one slight minor was, on the event such I was there, 200 sellers and 400 buyers, there's no additional electrical outlet or plug that you can be sure your electronic gadget can still on. My laptop had to run out of battery after lunch at 2 pm.

Above all, great experience I may say when I had my exhibition here.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Trans Luxury Hotel Bandung

Address: Jalan Jenderal Gatot Subroto 289, Bandung 40273, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 158 Hotels in Bandung
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Trans Luxury Hotel Bandung 5*
Number of rooms: 280
Official Description (provided by the hotel):
A modern experience accompanied by richly opulent interiors, luxurious amenities from Acqua Di Parma, exclusively customized luxury linen with 320 thread-count Egyptian cotton, exclusively designed bedding, complimentary daily fruit amenities, electric decorative curtain as well as AM and Evening Service Housekeeping. ... more   less 
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