Staff incompetence was the biggest issue. They were seen arguing with each other, there would be no consistency in their advice, one staff would say one thing and another staff would say a complete opposite thing. The use of key cards in the lifts is a terrible thing because no ones cards would work properly and people would be perpetually stuck in lifts. The breakfast was poorly done. The king club rooms on 14th and 15th are supposed to be exclusive but ended up crowded with guests..the staff had no clue of the names of the food that they were serving and looked helpless and basically asked us to serve ourselves because they had too much work to do during happy hour cocktails. The reception staff provided us advice on where to shop but the company the hotel hired for day trips did not have much to offer and couldn't tailor a trip based on guests needs. The rooms were basic... The phones did not work and staff did not bother to do anything about it.. Our bags took 1hr to come up to our room. Really not worth the amount of money paid which is a lot. Better to go to the Hilton as those in the airport with us were raving about the good service there..
- Also Known As:
- Hyatt Regency Bandung Hotel
- Hyatt Regency Bandung Hotel Bandung
- Hyatt Bandung
- Bandung Hyatt
- Official Description (provided by the hotel):
- Hyatt Regency Bandung Hotel is a luxury 5 star hotel in Bandung, a highland city, the third largest city of Indonesia, and centre of the textile industry.Our hotel in Bandung is located in the heart of the city and offers a wide array of elegant Bandung hotel rooms, as well as meeting facilities, a fitness centre, dining and entertainment, making it as an ideal location for leisure, business travellers and for corporate meetings. With 252 hotel rooms and suites, Hyatt Regency Bandung hotel is just a 20 minutes drive away to the Bandung airport and 10 minutes to Bandung railway stationOur 5 star hotel in Bandung provides a variety of restaurants and lounges, including Taruma Kafe, Cha Yuen Chinese Restaurant, Swarga Loka The Garden Restaurant, Lobby Lounge and Cinnamon Pastry Boutique. ... more less
- Reservation Options:
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