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“No welcome drink” 4 of 5 stars
Review of Sheraton Bandung Hotel & Towers

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Sheraton Bandung Hotel & Towers
4.5 of 5 Hotel   |   Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia   |  
Hotel amenities
Ranked #3 of 159 Hotels in Bandung
1 review
“No welcome drink”
4 of 5 stars Reviewed yesterday NEW

We came ontime at 2pm but there we no one (5 persons in receptionist) gave ask any welcome drink whatsoever for refreshment. (Mini glass of water is fine,anything) we have to wait for the 3rd fl pool because they were still clean up the room. Please keep an eye for the guests and deliver the refreshment to us by time we wait for the room.

Other than that is amazing.

Stayed December 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    44
    35
    3
    0
    1
See reviews for
29
6
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24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is my second visit to this hotel. Before this hotel still on renovation it's in new year but now when it's done this hotel keep amazed me. The service is excellent, The room is big and The food is very good. Overall this Starwood hotel never disappointed me until now.

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 2 days ago
Dear Ms. Wiena,

Thank you for your kind review. We are very happy to know that you like our transformation and had memorable moments with us. We hope we can see you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Typically don't stay at the Sheraton as it felt a bit old after my last stay. However, the property has undergone a refresh and has a great feel to it now. We particularly enjoyed the garden view and balcony as it offered a nice, quiet environment. Also enjoyed the room service menu and the steak salad in particular. Will definitely be back.

  • Stayed November 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 2 weeks ago
Dear globaljunkie,

Thank you for your review. We are very happy to know that you had a great stay and enjoyed our transformation. We do look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yogyakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel a few nights on business trip. Everything is perfect. Perfect service, food and hospitality. Unfortunately, for class 5 star hotel, we were not provided a good taxi. They provide no meter taxis, which are very expensive and have to bid first. To get a metered taxi, I was required to walk out of the hotel. Finally, I find my own meter taxi outside the hotel, less than 5 minutes. It is unfortunate that a 5 star hotel has a taxi service like this.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 2 weeks ago
Dear Tijok,

Thank you for your review and feedback. We valued your comment especially regarding the metered taxi. It has become a serious issue for some hotels in the city. Rest assured that we are following up on this matter coordinating with respective authorities. On behalf of the team, we look forward to seeing you again soon.

Best regards,
Masri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 12, 2014

I stayed at Sheraton Bandung for 3 nights last week. The first facility that I want to highlight here is the pool; it’s a pool that you use for fun only, not for burning your calories due to its small size. The room that I used is generally OK, but you can’t sit on the veranda for smoking when it rains since everything is wet there. If I can recommend, they should have make the veranda’s roof/shade wider so the chair is protected from rainwater. Free internet connection in room is OK, but if you want to use the internet in conference room, it’s too slow. Is it because of there are too many people were using the connection? Probably it is, but conference room is always crowded right?

Room Tip: ask for rooms in the ground floor
See more room tips
  • Stayed November 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 4 weeks ago
Dear Mr. Cholil,

Thank you for your review and feedback. We valued your comment especially regarding the internet connection. Rest assured that we will follow up on this matter with respective Department Heads. On behalf of the team, we look forward to seeing you again soon.

Best regards,
Masri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2014

I booked for deluxe room with garden access. What surprise me was the front desk upgraded my room without any cost.

Thank you for your kind service Sheraton Bandung, and we are pleased to stay at the hotel. Feels like home!

The room is spacious, even though they have corporate event but the room still quite.

I really recomend this hotel for leisure, relax and of course for family trip.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, November 10, 2014
Dear BungMatt,

Thank you for your kind review. We are happy to know that you had a memorable stay and rated our service as excellence. We do look forward to seeing you again soon.

Best regards,
Masri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2014

The Hotel location was OK, the rooms and service is OK, except for one incident where the room was not cleaned as it should, and when complained for management their response was very good, the room was cleaned as it should and we did receive an apology cake (which was delicious by the way)

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, November 5, 2014
Hello Mr. Raaodi,

Thank you for your review. We are delighted to know that you enjoyed your stay. We have taken note on your feedback regarding the room cleanliness and I believe follow up actions had been taken place. Again thank you for your feedback and we do look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Bandung Hotel & Towers

Address: Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bandung
#3 Luxury Hotel in Bandung
#4 Family Hotel in Bandung
#5 Romantic Hotel in Bandung
#6 Business Hotel in Bandung
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Bandung Hotel & Towers 4.5*
Number of rooms: 156
Official Description (provided by the hotel):
Sheraton Bandung Hotel & Towers is a five stars hotel in Bandung which affords the ideal location for both business and leisure - surrounded by picturesque mountain scenery yet is just minutes away from Bandung's central business district. Set in expansive landscaped gardens, the hotel accommodation features 156 newly renovated Guestrooms, Towers rooms and Suites. It nestles amid the cool mountain air of the Dago Valley, providing the perfect base for a leisurely weekend of golf, shopping or entertainment. This Bandung five-star hotel is just a 30-minute drive from Husein Sastranegara Airport and 20 minutes from the Bandung Train Station. Sheraton Bandung Hotel & Towers a five-stars hotel in Bandung with resort styled facilities, ushers in a new era of contemporary elegance with a dynamic upgrade, highlighting eye-catching lifestyle orientated decor with some Art Deco design features. ... more   less 
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Also Known As:
Sheraton Bandung Hotel And Towers
Bandung Sheraton

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