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“Outstanding service” 5 of 5 stars
Review of Sheraton Bandung Hotel & Towers

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Sheraton Bandung Hotel & Towers
4.5 of 5 Hotel   |   Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia   |  
Hotel amenities
Ranked #3 of 153 Hotels in Bandung
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Outstanding service”
5 of 5 stars Reviewed 4 days ago NEW

This review is long overdue but I'd like to recognize the service and nice staff that made our family at home during our 9 days stay last July.
Every morning and afternoon we enjoyed the breakfast and cocktail at the club Lounge as I am a platinum member.
The hotel has been renovated and it was so much better than the last time we visited last year. We will definitely go back next time we are in Bandung again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, Manager at Sheraton Bandung Hotel & Towers, responded to this review, 3 days ago
Hello NHMumOfTwo,

Thank you so much for your review. We are delighted to know that you and your family had a great stay back in July and love our transformation. We do look forward to seeing you and family again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    38
    28
    1
    0
    1
See reviews for
24
5
1
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Spanish first
  • Any
English first
Madrid, Spain
1 review
5 of 5 stars Reviewed 4 days ago NEW

After being his guest for nearly two weeks, I think it’s my duty to thank you for all the effort that you and your staff have done to make me feel as at home.
The facilities of the hotel are truly outstanding. But nothing likes the professionalism and friendliness of the staff in the hotel, from the front desk, restaurant, room service, laundry, etc.
To all thank you very much for your always kind help and support.

Without you, my stay in your wonderful country would have been different. I would like you to extend this congratulation to all staff, as a token of my sincere appreciation. Sheraton Bandung will be always my very first choice in your city.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 3 days ago
Hello Angel S,

Thank you so much for your kind review. We are delighted to know that you had a memorable stay.
We do look forward to seeing you again soon.


Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was gorgeous, and we had a terrace with a garden view so quite and relaxing. The service was fabulous and the staff very friendly. I already can not wait to return. The new outlet of Coffee Deli in front of the lobby is now my favorite . My only sadness was that we only stayed one night. Traveled with my beloved wife.

Room Tip: Room is clean and fresh !
See more room tips
  • Stayed October 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 6 days ago
Dear Harry D.,

Thank you so much for your kind review. We are delighted to know that you and your beloved wife had a great stay and enjoyed our service and facilities especially the new coffee house, Toastina.
We do look forward to seeing you both again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Business or leisure trip, this "resort within the city" is always be my - and my family - first choice.
Everything is nice and the newest edition of sweet sleeper bed just like a cherry on top.
Simply the best one in Bandung.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 1 week ago
Dear MillieNugraha,

Thank you so much for your review. We are delighted to know that we are your and your family first choice in Bandung and also happy to learn that you enjoyed your recent stay.
We do look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, Île-de-France, France
1 review
5 of 5 stars Reviewed 1 week ago

As my concert artist life is full of travels, I have the occasion of being very often in different hotel rooms- and it usually have an impact on my performances. After being 14 days in Indonesia playing 11 concerts all in different cities, I must say that I was particularly impressed by this beautiful Sheraton, not only by the quietness of the place, but also for the original disposition of the rooms. Great place to come with a family I guess, you can enjoy the swimming pool, the restaurants and the kindness of the crew.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 1 week ago
Hello GabrielBianco,

Thank you for your review. We are happy to know that you enjoyed your stay and we do look forward to seeing you again soon.


Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I didn't go for the tower suites, just the double room, but I thought it was really really nice already. Comfy bed, large room. The entire hotel compound is green and beautiful and looks quite new, lovely gardens, children's play room/house, and we enjoyed the food and drink at restaurant and cafe within the hotel too.

The only thing that would have made it perfect was that I was with my year old baby and the only cribs they had were metal ones and as a parent naturally I would rather have had a cloth or wooden one in case the kid was to bump her head.

Stayed October 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 1 week ago
Dear Mr/s. nemanjavidic,

Thank you so much for your review. We are happy to know that you and your family enjoyed your stay and had memorable moments. About the baby crib, the set up is in accordance to Starwood standard for safety and hygiene, however we have taken note your input.
We do look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

last time come to Sheraton before renovation,
this place was great.and after renovation this place become more great
and very LUXURY.
i was very surprised ..

interior more luxury and stylish,the bathroom more great

Sheraton Bandung is strategic place for journey along bandung,
with location in Dago give visitors accesbility.
we can use public transportation or rent a motorcycel,but if you use bicyle
will more interesting :)

Room Tip: pool acces is great room,my recomended.
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, Manager at Sheraton Bandung Hotel & Towers, responded to this review, 1 week ago
Dear Mr. Rory Y,

Thank you for your review. We are delighted to know that you had a great stay and enjoyed our transformation. We do look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Bandung Hotel & Towers

Address: Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Bandung
#3 Luxury Hotel in Bandung
#4 Business Hotel in Bandung
#4 Family Hotel in Bandung
#8 Romantic Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Bandung Hotel & Towers 4.5*
Number of rooms: 156
Official Description (provided by the hotel):
Sheraton Bandung Hotel & Towers is a five stars hotel in Bandung which affords the ideal location for both business and leisure - surrounded by picturesque mountain scenery yet is just minutes away from Bandung's central business district. Set in expansive landscaped gardens, the hotel accommodation features 156 newly renovated Guestrooms, Towers rooms and Suites. It nestles amid the cool mountain air of the Dago Valley, providing the perfect base for a leisurely weekend of golf, shopping or entertainment. This Bandung five-star hotel is just a 30-minute drive from Husein Sastranegara Airport and 20 minutes from the Bandung Train Station. Sheraton Bandung Hotel & Towers a five-stars hotel in Bandung with resort styled facilities, ushers in a new era of contemporary elegance with a dynamic upgrade, highlighting eye-catching lifestyle orientated decor with some Art Deco design features. ... more   less 
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Also Known As:
Sheraton Bandung Hotel And Towers
Bandung Sheraton

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