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“Hotel that feels like a home” 4 of 5 stars
Review of Sheraton Bandung Hotel & Towers

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Sheraton Bandung Hotel & Towers
4.5 of 5 Hotel   |   Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia   |  
Hotel amenities
Ranked #3 of 151 Hotels in Bandung
indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hotel that feels like a home”
4 of 5 stars Reviewed 3 days ago NEW

I've always loved Sheraton since I was a kid (which comes to show this hotel has been around forever). It's tucked on the north part of Bandung where the air is cool. It's nice with lots of fresh air, trees, grass, and good food. Love Feast Restaurant and their food!
Perfect for a laid back stay, for families, and it's great just to stay in, especially at the Towers.

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, yesterday
Dear Mr/s. tentakel77,

Thank you for your review and your loyalty to Sheraton Bandung Hotel & Towers. We are delighted to know that you had a memorable stay and enjoyed the new atmosphere of the restaurant as well as the food. We look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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52 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Any
English first
Kuala Lumpur
Top Contributor
71 reviews 71 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We took tower cabana rooms, which were very nice and had direct access to the gardens outside. Bandung temperatures range from 29 - 16 degrees so it is a very pleasant place to be. The hotel is located next to a valley and also residential areas so there is some noise from the local residents but you cannot hear these from the rooms.

Tower lounge is available but the selection is adequate. Not great. Breakfast served at the pool has a much bigger variety.

I must say service is good and the staff there are very pleasant and helpful. I must praise the staff at the breakfast at the poolside and also concierge because they were most pleasant and professional.

Concierge also made arrangements for local transport to places of interest, and the company they used were very professional.

The only issue I had was with check out which took a very long time.

Overall, the rooms are modern, very clean and spacious. I would recommend this location for its comfort and security. And its only 20 minutes (through traffic) to the shopping outlets and about an hour away from the Volcano and hot springs. If you plan to visit these sites, I would suggest not going on a weekend because of the crowds.

Wifi is also available throughout the resort.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

this was the 2nd time I stayed in Sheraton Bandung. This time we only took 2 room because there were only 2 family of us.
The location is good if u were planning to enjoy Dago area at night, which we were.
It is surround by a lot of food stall, actually we did enjoy one called sam's strawberry for breakfast. first we was planning to have family breakfast at hotel but the children want to enjoy the swimming pool, and since the swimming pool was closed for garden party on the day we checked in and hotel didn't allow us for the late check out, so instead of having our family breakfast at hotel, we went out for quick breakfast then get back to let the children enjoy the swimming pool before we checked out on 12. a bit unpleasant since both me and my brother are SPG, my brother even had SPG gold once.
Other than that unpleasant experience, the room and the bed was nice and the most important the stairs design was great. they don't have any elevator / lift meanwhile my room on the 4th floor, but with those stairs' design we didn't get foot worn.
for one who depend so much on internet, I shall warn u to provide your own, the hotel internet connection was very very very slowwwww. Luckily my wife and I were able to provide by ourselves.
for overall, I would only give "average", a bit low from my expectation for Sheraton brand but with that kind of policy in treated a SPG card holder.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a nice hotel, new renovated, good location. This is the place when you are visiting Bandung or surounding area. The staff are consistency in delivery warms and friendliness with the guest.
Cleanliness at all guest area. Overall beautifull design hotel.

Room Tip: Any room you choose are excellent. New renovated.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 1 week ago
Dear Mr/s. maju d,

Thank you for your kind review. We are happy to know that you enjoyed your stay and like our transformation. We do hope to seeing you again in this near future.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have company "family gathering" last August 23-24th, approximately 300 pax gathered at that hotel. We enjoy the room at the Hotel and the Tower which now has new looks and new atmosphere. The food for breakfast, lunch and dinner were delicious, starting from appetiser, salad bar, sushi bar, main course, sides, until fruit and ice cream...
The hotel Event Manager team and the Event Organiser manage the dinner performance professionally, the "floating stage" on the pool was huge and has a great lighting. After the performance they clear out and removed those big stage and amazingly our family can use the pool in the morning.
Room service also fast and great... the lasagna is yummy.... Parking space now great, the hotel add more space next to restaurant. Location is good only few minutes from Dago's Factory Outlet and Taman Hutan Raya... It is a good place to spend with a big group of family.

Room Tip: the Tower has elevator for all the levels but the hotel only connected to level 3, the rest floor ca...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 2 weeks ago
Dear Mr. Tri H.

Thank you for your kind review. We are delighted to know that you enjoyed your stay and had a great moment on your company family gathering event.
We look forward to seeing you again in this near future.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have chosen Sheraton Bandung for my family trip every year.
There are two different options to stay in this property to enjoy.
We could choose rooms on top floor at the Towers to see beautiful landscape and sunrise with quiet atmosphere.
We could park our car directly nearest to the alley of The Towers conveniently if bringing a lot of luggages and wheelchair.
Last month, I have chosen the pool side room so the kids could go to swim easily and near the restaurant.
After recent renovation some rooms need air purifier to clean the paint smell.
Its modern and contemporary stylish now that sometimes we missed the old traditional style.
Its breakfast choices with traditional Indonesian flavour and fruits were improved too .
My kids enjoyed the horse riding and children playground in the back garden during 6 days stay and gathering.
The staffs were very friendly and happy hours at the tower lounge are much better now.
We will be back again next year for sure.
Thank you for the great hospitality from mr.Boma and teams.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 2 weeks ago
Dear Mr. Hendra K.,

Thank you so much for your loyalty and your kind review. We are delighted to know that you had a memorable time with your family and enjoyed our transformation.
We do look forward to seeing you and your family again next year.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osaka-shi, Osaka, Japan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my third stay at Sheraton Bandung and would probably go back if
I have to do any business there in future.
This hotel is suitable for tourists as well as business travelers.
The restaurant breakfast buffet was amazing!

Nice hotel, comfortable, well serviced and super friendly staff.
The hotel also centrally located to shopping & nearby restaurants it is in
a great location.

It is my hotel of choice when I stay in Bandung.

C.H.
Osaka, Japan

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, 2 weeks ago
Dear Kiniki2014-san,

Thank you so much for your review. We are happy to know that you had a memorable stay and experienced the warm welcome from our Associates.
We look forward to seeing you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Bandung Hotel & Towers

Address: Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Bandung
#3 Luxury Hotel in Bandung
#4 Family Hotel in Bandung
#7 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Bandung Hotel & Towers 4.5*
Number of rooms: 156
Official Description (provided by the hotel):
Sheraton Bandung Hotel & Towers is a five stars hotel in Bandung which affords the ideal location for both business and leisure - surrounded by picturesque mountain scenery yet is just minutes away from Bandung's central business district. Set in expansive landscaped gardens, the hotel accommodation features 156 newly renovated Guestrooms, Towers rooms and Suites. It nestles amid the cool mountain air of the Dago Valley, providing the perfect base for a leisurely weekend of golf, shopping or entertainment. This Bandung five-star hotel is just a 30-minute drive from Husein Sastranegara Airport and 20 minutes from the Bandung Train Station. Sheraton Bandung Hotel & Towers a five-stars hotel in Bandung with resort styled facilities, ushers in a new era of contemporary elegance with a dynamic upgrade, highlighting eye-catching lifestyle orientated decor with some Art Deco design features. ... more   less 
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Also Known As:
Sheraton Bandung Hotel And Towers
Bandung Sheraton

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