We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always a pleasant stay” 5 of 5 stars
Review of Sheraton Bandung Hotel & Towers

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Bandung Hotel & Towers to your Saves list
Sheraton Bandung Hotel & Towers
4.5 of 5 Hotel   |   Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia   |  
Hotel amenities
Ranked #3 of 181 Hotels in Bandung
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Always a pleasant stay”
5 of 5 stars Reviewed July 18, 2014 via mobile

Stayed here for the first time since they renovated it. I have to say, Sheraton never fails me, whether in Indonesia or abroad. Very nice room (even nicer now than I remembered the last time I was here. Absolutely loving the pillows and the bed), staffs are very friendly, and delicious food. Gotta love the breakfast, it varies from local to international cuisine. My personal favorite, I got to get cappuccino and/or latte w/o extra charge, whereas in other hotels I only get to choose between regular coffee or tea. And I love the veggie fresh juice. I'm not a fan of the croissant, though. It's lacking of that flaky, crisp, tender and moist taste. Other than that, Sheraton is one of my favorite hotels to stay during business trip or vacation.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, July 20, 2014
Dear Ms. Pritha_primasari,

Thank you for your nice review, we are delighted to know that you enjoyed your stay especially with the new look and feel of the hotel.
We do look forward to see you again soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

191 reviews from our community

Traveler rating
    99
    77
    11
    0
    4
See reviews for
65
22
5
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

Thanks for accommodated my stay, I'll come back as soon as I can. Nice hotel, friendly staff and thanks for up graded my room.
Swimming pool view with balcony is very nice.

Breakfast very good and they also prepared sahur during Ramadhan with Indonesian signature food.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, July 14, 2014
Dear Mr/s. Ari P,

Thank you for your nice comment, we are happy to know that you enjoyed your stay and had a great time during your recent visit to the hotel. We look forward to see you again in this near future.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

I stayed in this hotel a lot of time in the past, and just few weeks ago I had chance to stay there again when its renovation had finished, including new, modern looking Feast restaurant. To begin with, the towers room was even more awesome! I had this so-spacious and enjoyable feeling. Next, Feast restaurant is even better than last time we were there. With more food selection (salmon sashimi!), it just worths the price. If you have kids, it is great as well. They have horses, wii, some playground area, child pool, and more. When I accompanied my daughter, I had to asked help from my wife. Not because she was crying during her activities, but because she didn't want to get back to the room. Overall, great experience and no doubt will stay there again in the future :)

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, July 4, 2014
Dear Mr. Fajrinrasyid,

Thank you for the great review of our hotel and detailing your experience during your recent stay. We are glad that you and your family enjoyed your stay and we do hope to have you all back with us in this near future.


Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 27, 2014

This is my 2nd review for Sheraton Bandung. This time is for different room type in Tower Room. Sheraton Bandung have 2 types of building, the main building and the tower building. Tower building have bigger room, bathroom with bathtub, and nicer view. With additional of free food refreshment at lounge for the evening.

This is the first time I stayed again in Tower room after major renovation conducted last year. Booked 2-room and ask for interconnecting room and high-floor through the phone, the reception can grant me the room on my arrival. The interconnecting room consist of different bed type: double bed and twin bed. The room interior is more modern, comparing classic one prior renovation. However, I miss the working table in the old interior. The new layout provide big empty space behind the door that I think is not efficient. Better to put some furniture in there. Bathroom have modern bathtub and good layout of shower cubicle. However, it is a little bit awkward for family stay, since bathroom now using glassdoor. Although it has sandblast sticker, the glassdoor do not give full coverage. In my stay occasion, one bathroom do not have lock. Bed is very convenient. Amenities is complete. There is big couch/sofa in front of TV that is very convenient. Comparing with old layout that provide 2-seater and 1-seater sofa. Balcony provide good chair as well.

If you stay in the weekend, there is free-ride horse provided by the hotel for your kids. Kids playground is also available in the backyard.

Room Tip: For tower room, ask for high-floor and room at the end-of-building to get unobstructed view.
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, July 4, 2014
Dear Mr. Bud14rto.

Thank you for the great and detail review of our hotel. We are delighted to know that you enjoyed your stay and like the new look and feel of the hotel.

We do hope to see you and family again in this near future.


Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 22, 2014

I was staying couple of weeks ago in Sheraton Bandung. They had an extensive renovation and the room looks more lighter and fun. The restaurant offer an extent of food specialties and you need to try their siomay, it is really one of their signature dish that you need to try.

The lobby also give a new ambiance together with the swimming pool area. The hotel still offer smoking and non smoking preference. Hospitality and services is set very high as I receive my room service for dinner within 20 minutes.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, July 4, 2014
Dear Mr. Moses S.,

Thank you for the great review of our hotel. We are glad that you enjoyed your stay and like the hotel new look and feel. We do hope to see you again very soon.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra Australia
Level Contributor
306 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 398 helpful votes
1 of 5 stars Reviewed June 9, 2014

I stayed at this hotel som yars ago and rated it then, but then ran into all sorts of problems on this trip.

My company booked 2 months before my stay which was for 2 weeks. However, on arrival from the airport at 3pm I was told they had no room ready for me! My trip had been from Tbilisi, Istanbul, Bangkok, then Singapore to Bandung, 36 Hours. And then they tell me "the room is NOT ready!!!!! Please wait!"

So I came back very jet lagged,sticky and tired at 5pm and was shown a room with a view to what looked like a garden on a construction site, and door facing the pool with NOISY screaming kids, etc. No thanks.

They then made me wait 15 minutes before showing me an identical room 1 level up, same view, same noise. Now they are insulting me. So at 6pm and 3 hours after arrival (nearly 40 since laving the Republic of Georgia) I am shown a room down a corridor, no real view, and then I found at 7pm the room faced the biggest loudspeakers from the local mosque, blasting me out of the room.

OK, the hotel should have told me and arranged for soundproofing the room.

Then I found the following problems.

1) The aircon did not work properly, I noticed this as soon as they showed me this room. Don't worry was the reply, it takes time to adjust. If you set it on cool, it delivered freezing subzero air no matter the thermostat setting. If you set it on vent, the room temp hit 27C quiet quickly. The only way to get the room temp normal was to get up and down every few minutes switching from cool to vent. And there was NO way to switch the A/con off. It noisy, blew air around the room all night long, at the same speed, with no control! I left the problem with the front desk in the morning but the AC was not fixed when I got back from work the first day.

2) The handbasin was blocked, it did not drain the 1st time I tried it. It soon became apparent that some previous guest had dumped a teapot of what looked like chrysanthemum flowers down the sink, which reappeared together with bad smells. The fault of the hotel was that housekeeping had not noticed, therefore had not cleaned the handbasin! It took 4 engineers with handpumps about 30 minutes to clear the blockage, all the while I had to wait desperate for a shower and sleep.

I then mentioned to the front desk in the morning that the handbasin was still blocked, but, yes you guessed it, the same problem in the evening when I came back.

3) The the TV was not as advertised, not all channels available, eg NO Discovery, Animal Planet, Food Channel, BBC News, etc. In all about 15 channels missing from the guide. And the only news channels were CNN and Aljazerah, both intermittently unwatchable due to such poor audio. the audio cam out at ties sounding scratchy and like a duck underwater. Again I mentioned this at the front desk in the morning and again NO fix during the day.

4) Then the shower had water that was so pathetic low volume and low pressure that it was impossible to have a nice shower. As for the flood shower overhead, there was no way any water was going to com out of that thing. In the morning the heat of the water changed so rapidly it was also obvious the hotel could not cope with different guest using the hot water.

Therefore no shower before going to work. And NO bathtub!!! How can this be in the advertising a 5* hotel! Not even 4* really. I left this message also with the front desk and AGAIN, nothing was done while I was at work and even though I call ed the front desk again, there was no solution.

5) I also found very little I could eat for breakfast, the bread was terrible, only cereals sugar coated stuff fit only for kids and some hard as cardboard corn flakes, nothing I could really eat. No muesli, or nuts, dried fruits, or oatmeal, etc I had to settle for some fried eggs (I don't like eggs and the ones in Indonesia taste like fish, maybe because of the meal they eat) on a piece of stiff cardboard toast, some potato chips and a tough black pepper beef stew. Orange juice was served to me at room temp or warmer, and there was a juice bar but it all looked very unhygienic in recycled bottles you would see in a traditional market place.

I travel a lot - in circumstances like this management usually offer (and are quick to offer) a room upgrade but nothing at all was mentioned like this, even though I was to be a guest for 15 DAYS! How often do they get such long term guests? Then they treat them so shabbily? I guess they rather give holiday makers an upgrade as mentioned in a early review but not for me. But really on business all I want is a good shower, somewhere quiet to work, air/Con that works, some TV to watch etc. But this was worse than some 2* hotel. At least there the 2* hotel can make an excuse that they provide what you pay for.

This is not the sort of service I expect from a Sheraton brand of hotel!!

Also the location is not good, there is a big traditional market about 1km from the hotel, which causes traffic jams any time of day or evening. Therefore you have to add 30 minutes to your journey time.

So I stayed only 2 nights, I do not care to be shown from room to room, with no resolution in sight. I got the business I am working for to make me another reservation at a different hotel, and thank goodness Bandung has PLENTY of choices.

Thanks but no thanks, I will take my business to someone who wants it, and Sheraton can keep this hotel for guests who only stay a few nights with kids, and forget about us business travelers.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, June 11, 2014
Dear Mr. DRMB,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2014

We spent 3 nights with our 3yo daughter. The hotel is beyond my expectation. Really meet my needs for a hotel. Very large garden, great playground, ride horse on weekend...my daughter really really enjoyed and sooo happy to be here.
We also celebrate our wedding anniversary. And the hotel gave us a very delicious chocolate cake and a congrats letter. Really2 appreciate...
Overall, i love the hotel so much! Thank you Sheraton. Really had a great time here!

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonBandung, General Manager at Sheraton Bandung Hotel & Towers, responded to this review, June 10, 2014
Dear Ms. Erni21,

Thank you for the great review of our hotel! We are glad that you and your family enjoyed your stay and hope to see you again very soon.


Best regards,
Masri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Bandung hotels
1.0 mi away
Padma Hotel Bandung
Padma Hotel Bandung
#1 of 181 in Bandung
4.5 of 5 stars 972 reviews
3.1 mi away
Hilton Bandung
Hilton Bandung
#5 of 181 in Bandung
4.5 of 5 stars 723 reviews
3.8 mi away
The Trans Luxury Hotel Bandung
Show Prices
Show Prices
Show Prices
2.1 mi away
Mercure Bandung Setiabudi
Mercure Bandung Setiabudi
#12 of 181 in Bandung
4.0 of 5 stars 311 reviews
2.5 mi away
Hyatt Regency Bandung
Hyatt Regency Bandung
#29 of 181 in Bandung
4.0 of 5 stars 300 reviews
2.2 mi away
Ivory by Ayola Hotel
Ivory by Ayola Hotel
#4 of 181 in Bandung
4.5 of 5 stars 164 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Bandung Hotel & Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Bandung Hotel & Towers

Address: Jalan Ir. H. Juanda No. 390, Bandung 40135, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bandung
#3 Luxury Hotel in Bandung
#5 Romantic Hotel in Bandung
#5 Family Hotel in Bandung
#6 Business Hotel in Bandung
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Bandung Hotel & Towers 4.5*
Number of rooms: 156
Official Description (provided by the hotel):
Sheraton Bandung Hotel & Towers is a five stars hotel in Bandung which affords the ideal location for both business and leisure - surrounded by picturesque mountain scenery yet is just minutes away from Bandung's central business district. Set in expansive landscaped gardens, the hotel accommodation features 156 newly renovated Guestrooms, Towers rooms and Suites. It nestles amid the cool mountain air of the Dago Valley, providing the perfect base for a leisurely weekend of golf, shopping or entertainment. This Bandung five-star hotel is just a 30-minute drive from Husein Sastranegara Airport and 20 minutes from the Bandung Train Station. Sheraton Bandung Hotel & Towers a five-stars hotel in Bandung with resort styled facilities, ushers in a new era of contemporary elegance with a dynamic upgrade, highlighting eye-catching lifestyle orientated decor with some Art Deco design features. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Starwood APAC, Orbitz, Agoda, Odigeo, Hotels.com and Asiatravel.com Holdings so you can book your Sheraton Bandung Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Bandung Hotel And Towers
Bandung Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Bandung Hotel & Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.