This is my second stay in 2 months. New is the 2014 trophy for best (something) hotel in Bandung, proudly displayed on the reception desk. Unremarkable was my last impression of the hotel itself, but the service by the staff was notable.
Upon arrival, at least 3 bell staff greet you so warmly that you wonder if you should bow in return. The pretty front desk staff know they're attractive and didn't say hello until I was literally unpacking my booking document right in front of them. Very un-Indonesian of them. Housekeeping staff came knocking at 7pm to offer new towels, after only 5 hours of stay.
Room is looking its age, with scrapes here and there, and the window door in 723 not being able to close on one side. Hello bright morning sunshine! Is that why this room type is called "Deluxe Hollywood"? When I looked for the direction arrow that points to Mecca, it was nowhere to be found. What I did find were old documents and wrappers that previous guests had left in the drawers. Doesn't housekeeping check in drawers nowadays?
My biggest disappointment is the wi-fi, which is currently the norm in Indonesian hotels and malls/restaurants. Mine was intermittent, and simple e-mail checks would take a whole hour to finish. I waited 2hours to write up this TripAdvisor reviews, within which time the tech staff came and said there was electrical instability feeding to the local (floor) router.
Which brings us to what I think is the root cause of all these problems: the Preanger is old, while some staff have chosen to sit on their collective laurels. The room is too cold even after the AC has been switched off. The swimming pool is too small for adults and has no shade area. An old building like this conjures up the terms "quaint" or "charming", but I couldn't do activities that I usually need to do. Good location, but otherwise would suggest my family stay elsewhere.