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“A good find” 4 of 5 stars
Review of Verona Palace Hotel

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Verona Palace Hotel
3.0 of 5 Hotel   |   Jl. Surya Sumantri no.36 | Bandung, Bandung 40164, Indonesia   |  
Hotel amenities
Ranked #37 of 153 Hotels in Bandung
Jakarta, Indonesia
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
“A good find”
4 of 5 stars Reviewed February 28, 2013

This is my second stay at the hotel which is located around 1km from the Toll entrance. However, you would have to do a big U-turn (more than 1km) unless you are familiar entering via a small lane. Hotel is situated besides a petrol station and the parking area is quite small. If you are coming down from Lembang, you can follow the road signs via small roads to Surajadi to avoid the traffic jams.

The superior room we had was much larger than other similar priced hotels in Indonesia. The condition of the room was quite similar to the photos posted by the hotel management here. As the hotel is relatively new, it is very clean. We like the layout of the bathroom and the sliding doors. However free wifi was not working this time.

The main drawback for me is the shower room. There was only one fix overhead shower and I found this to be quite inconvenient when bathing young kids. The hot water is also not the best. Room lighting should also be improved.

Overall, for the price that we paid, we can have no real complains and would not hesitate to stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank You for always choosing Verona Palace Hotel as a place to stay during your visit in Bandung.

I am very glad that you liked our hotel feature especially layout bathroom with sliding door. Your comment about our WiFi was not working and facilities in bathroom such as shower and hot water which not working properly is become our concerned. I’ve share your comments with Departments concerned and taken extra precautions to ensure that won’t happen again in the future.

Rest assured that we will be continuously improving our facilities and services so that Verona Palace will continue to become your preferred Hotel in Bandung. On behalf of the team, I am looking forward to welcoming you back to the hotel for another stay in the future.

Best Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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52 reviews from our community

Traveler rating
    11
    31
    7
    2
    1
See reviews for
17
9
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
indonesia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed February 5, 2013

I cannot say much for this hotel, i check in at 10 pm and get a twin bed room...!! while I ask for doble bed, but they said it's all booked by group...cannot believe this but what can i say and i already very tired driving all the way from jkt to bandung with all the traffic. The hotel location quite tricky since you need to really pay attention the sign or you will mis the small enterance road to this hotel. The entrance road just side of Vio (or something, i don't really remember) hotel. But overall the room is nice with cold staff service..

Room Tip: considerable to stay a nite after a long traffic driving from jkt
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank you for taking the time to write review during your stay with us.

We regret to note the inconveniences you encountered relating to some points such as cannot assist your room request, also hotel location with less sign to entrance hotel, and our services which was not up to your standard. I’ve discussed your comments with all Departments concerned and taken extra precautions to ensure that won’t happen again in the future.

On behalf of Verona Palace Hotel, we look forward to welcoming you back to the hotel for another stay in the future.

Warmest Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2013

I was surprised to have upgraded room to executive room.
I booked directly to kagum group, and got rate Rp. 536.000/nite for deluxe king during holiday season 29-30 December 2013.

Exit tol pasteur, we turn left on Jl Surya Sumantri, but can't find the hotel. We called the call centre, it is easier if you go to Jl Babakan Jeruk / Hotel Vio Pasteur.
I had no expectation when the call centre directed us to enter the gas station then to the parking lot. My kid protested me why I chose hotel near gas station. Unfortunately we came too early at 11:00 , and they promise to call us if rooms were available before 14:00.
But no call, may be they forgot. We went out for FO window shopping.

We were back at 3 PM, and rooms were ready, we requested connecting door but not available...too bad...
but still on the same floor.
They said they upgraded our deluxe room to executive room
when see the alley, the room number marking are so different, they put the marking like you are reading book.

We open the room and surprised the room is spacious enough even for deluxe room for my parents, the bathroom is so clean.

My executive room has corner which we can see view both ways.

the room is like 5 star hotel room,.
Breakfast is various food but not delicious.

If you want to add breakfast , they charge 54.000 rupiah net but not worth to dine in, better go out and try some local foods on the street.

No yard for kid activities. So if only for sleeping is ok but for those who bring children, you only stay in the room.

Room Tip: read trip advisor more than 80% reliable.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank you for taking the time to write review during your stay with us

We are delighted to know that you liked our hotel feature especially spacious room's which big enough for your family, clean and neat.

However your comment about breakfast is really become our concern, this matter had been raised to department concerned. Rest assured that we will be continuously improving our facilities and services and also food in breakfast so that Verona Palace will continue to become your preferred Hotel in Bandung. On behalf of team, I am looking forward to welcoming you back in Verona Palace Hotel Bandung.

Please do not hesitate to contact us to make your future reservation.

Warmest Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 28, 2012

This hotel is still consider new with good condition on the hardware. We stayed here for 3 night and we came with our family. Things that they need to improve is their service. They need to speed up and the most important is English Speaking. We saw the foreign tourist argue with the staff, and the staff is really not understand better in English. What we receive the service is a bit slow. And the most important is their unlimited parking space. Maybe they think that most of the guests will use taxi.

We sometime parked our car outside. Even though the staff said that it will be safe, but we still worry so much.

Thank you and hopefully, we can come back with better parking lot and great service.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank you for taking the time to write review during your stay with us.

I appreciate your comment regarding speedity of our services, communication in English speaking and our facilities of parking space. Your feedback is much appreciated and important for us. I have shared this issue with all department concerned to be reviewed and find the best way for improvement.

On behalf of Verona Palace Hotel, we look forward to welcoming you back to the hotel for another stay in the future.

Warmest Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 26, 2012

nice hotel but not the location and also parking lot was so small. it's located around 1km from Toll entrance at Pasteur and in small lane resident area, which makes the hotel more private. the room is quite spacious, big enough for our family, it is also clean and neat. I like the feature of the hotel especially for the room.
the staff are very friendly. Breakfast are fairly good with variety menu you can choose.
it's worth-ed for the price.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank you for taking the time to write review during your stay with us

We are delighted to know that you liked our hotel feature especially spacious room's which big enough for your family, clean and neat. thank you for your compliment regarding our friendly staff also our breakfast with variety menu.

However your comment about location and parking lot was so small, this matter had been raised to management. Rest assured that we will be continuously improving our facilities and services so that Verona Palace will continue to become your preferred Hotel in Bandung. On behalf of the team, I am looking forward to welcoming you back to the warmth and hospitality of Verona Palace Hotel Bandung.
Please do not hesitate to contact us to make your future reservation.

Warmest Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
1 review
5 of 5 stars Reviewed December 18, 2012

Thanks for yuor service
If u come to bandung stay in verona palace
Easy acces to bandung great area
U will enjoy the hotel with service
Fasilities room very good
For private recommedate
If u with kids there is no swimming pool
But i am very happy
Acces to gas station
Enjoy the room with tv program


Thanks,

Citra F Desaratu

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank you for taking the time to write review during your stay with us.

I am very happy to know that you had an enjoyable stay with all facilities and services provided during your stay in our hotel.

On behalf of Management, I look forward to welcoming you back to the warmth and hospitality of Verona Palace Hotel Bandung.

Please do not hesitate to contact us to make your future reservation.

Warmest Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2012

Verona hotel is located in small lane in residential area, so there is no anything to spend nearby the hotel, which make the hotel more private and quite. The hotel lobby is modern, clean, and very new as the hotel open in 11-11-11 (this review wrote on 01-12-12). The hallway to the room is also great with the imitation of books to represent the room number. The room is spacious (have an innovative bathroom door) to maximize the small room. Overall, very worth the money and can considered as cheap but high quality. Highly recommended.

Stayed December 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firman A, Manager at Verona Palace Hotel, responded to this review, August 21, 2013
Warm Greetings from Verona Palace Hotel Bandung,

Thank you for sharing your review, it is truly our very best pleasure knowing our guests are feel comfortable and satisfied staying in Verona Palace Hotel.There is nothing more pleasant for us than to find that our guests have positive impression for their experience in our Hotel.

We are surely looking forward to welcoming you back to Verona Palace Hotel. Please do not hesitate to contact us to make your reservation some time in the near future.


Warmest Regards,

Firman Anugrah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Verona Palace Hotel

Address: Jl. Surya Sumantri no.36 | Bandung, Bandung 40164, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 153 Hotels in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Verona Palace Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
Verona Palace Boutique Hotel Bandung is the new benchmark of a leisure three stars Bandung Hotel located in the heart of the city. Under the supervision of leading Hospitality Company in Bandung, Kagum Hotels Bandung, Verona Palace Hotel Bandung is all set to be poised as the next top hotel in the city. With a convenient location situated at Jl. Surya Sumantri 36 ... more   less 
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