Actually this is a good hotel with great location, and also still new, so all the property still in mint condition. The only problem is with the professionalism of their staff. Since I'm using my Le Club Accor membership point to stay at this hotel, I only need to pay a portion. But, from the beginning, their reservation staff charge me full amount, then after I called them, they cancel it, but their make the second mistake with charge me with the amount of my point redeemed, instead of the amount that I supposed to pay. After I complained again, finally they understand with the mechanism of point redeemed. But, the problem doesn't stop there. Their front office also made problem, they asked me to show them my point redeemed voucher, they doesn't understand that in my reservation, I choose online redeemed point, that doesn't required any voucher. After I complained again and again, their superior (I guess) excuse that they didn't receive any notification from their reservation department. They asked me to forward my booking e-mail notification.
I think their staffs didn't trained well and many miscommunication between them. From many IBIS hotel or Accor Hotel I stayed, I think this IBIS Bandung should learn to respect customers.
- Official Description (provided by the hotel):
- Mr Patrick SIBOURG, the manager of the ibis Bandung Trans Studio hotel, would like to welcome you.The largest ibis hotel in Asia, strategically located in Bandung Supermal and Trans Studio, the biggest indoor theme park in Asia. Easy access from toll road exit Buah Batu, 20 Minutes from Husein Sastranegara Airport, ibis Bandung Trans Studio featured by 606 new ibis generation rooms (including 222 connecting rooms), Oopen Restaurant & Bar, 24 Hours Room Service, Meeting Rooms, Laundry Service, 4000 Parking Facilities, Safety Box, Internet connection & free Wi-Fi, and self service buffet breakfast. ... more less
- Reservation Options:
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