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“Kids had good fun” 5 of 5 stars
Review of Ibis Bandung Trans Studio

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Ibis Bandung Trans Studio
3.0 of 5 Hotel   |   Jl. Gatot Subroto No. 289, Bandung 40273, Indonesia   |  
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Ranked #23 of 162 Hotels in Bandung
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Kids had good fun”
5 of 5 stars Reviewed February 15, 2013

Nicely located, adjacent to a mall and entertainement park. Fast and efficient service upon check in and check out. Great ambiance and clean rooms. Employees were very accommodating and willing to help. Our kids could rest well after a tiring day at the Trans Park adjacent to the hotel. Well done!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Ibis Bandung Trans Studio, responded to this review, February 17, 2013
Dear Mr le Loup 73...

Thank you for taking the time to tell us about your stay at the ibis bandung trans studio. It is always a pleasure to receive a feedback.

At ibis we strive to provide a superior service experience for every guest and your feedback is very important to us.

They were extremely happy to receive such a positive feedback and will definitely congratulate the team members for their hard job. I am sure that your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope that you will give us the opportunity to welcome you back at ibis Bandung Trans Studio in the near future.

With best regards,

Patrick / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Bandung
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 1, 2013

I like this Ibis hotel, cause near trans studio. I stay for business but I can enjoy the shopping and Trans Studio because the location very strategic.
The food was ok, the service very good, staff so friendly like other Ibis.

I will come back again for next visit

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Ibis Bandung Trans Studio, responded to this review, February 8, 2013
Dear Mrs Krisna 75,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Hope to see you very soon again...

Best Regards,

Patrick / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bali
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 22, 2013

amazing....that the words i can said about this hotel, with 600 room this hotel always full. if my best friends doesnt know some one in the hotel maybe we will stay in the car that night.
because the flood in jakarta, we sudendly change our schedulle and my kid want to stay near the trans studio so they can go to play the game.

the problem is with 600 rooms they only had 4 guest Lift, it was need 10-20 minute to go to the lobby

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Ibis Bandung Trans Studio, responded to this review, January 22, 2013
Dear Bali n,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

We are doing our best to improve the service lift by controlling lifts and number of poeple but it is true that sometime it is a bit traffic (peak hours) but nothing to compare to Jakarta city center....LOL.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Hope you come back very soon to ibis Bandung Trans Studio

Best Regards,

Patrick / GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 6, 2013

Me and my family went to Trans Studio Bandung and decide to stay at IBIS Trans Studio because it's in one location. It's a big hotel, more than 600 rooms. I had good experiences there. The receptions are very helpful and nice. The room also quite good, small but cozy and clean. The breakfast had variety of food. Overall, Ibis Trans Studio is fresh, cozy and more importantly, a family hotel.

Room Tip: Take higher floor, so you can view Bandung City from above.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Ibis Bandung Trans Studio, responded to this review, January 8, 2013
Dear Sir, Madam,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

happy new year and all the best in 2013.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 2, 2013

the hotel located in the middle of the city and inside of the mall and in conjunction with indoor theme park of Trans Studio. Stay here if you want to visit Trans Studio or you want to go to the mall without any hassle as the traffic in front of the hotel is quite busy. the area is not easy to reach and better to go out in the morning and return a little late at night if you want to visit bandung area. the room is clean, not very small, but not allowed to have extra bed in the room. The breakfast is above standard compare to other Ibis hotel. We stay there because our children want to visit Trans Studio, and it was a good decision. After very tired walk them around in the Studio, we just walk to our room, without any hassle to go to the parking lot and didn't have to join the traffic going out of the mall.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Ibis Bandung Trans Studio, responded to this review, January 3, 2013
Dear Mr Bobsabran,

Thank you very much for providing us with your positive feedback. We are glad that you had enjoyed your stay and found our staff helpful and very accommodating.

We had shared your comments to our staff and on behalf of our staff we would like to thank you for the recognition as well as the compliments given to our staff.

We look forward to welcoming you back in the near future at ibis bandung trans studio.
Kind regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 18 cities Reviews in 18 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed December 30, 2012

The company I work for were organizing a family gathering to Trans Studio in Nov 2012, and we all stayed in Ibis as the hotel is attached to the Studio (as well as Shopping Mall). My family (with 3 kids) used 2 rooms, connected. It's a new hotel, nice, clean, friendly and helpful staffs. But unfortunately, the rooms are poorly designed and cheaply decorated. The shower kit was broken and toilet flush was not working.

So, did we enjoy staying there ? Yes...it's a great hotel (only) if you want to visit Trans Studio.
Was it value for money ? Yes... the price is quite reasonable.
Will we go back there someday ? sorry, I have to say NO.. it is not going to be our first choice of hotel in Bandung.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, General Manager at Ibis Bandung Trans Studio, responded to this review, January 1, 2013
Dear Sir, Madam,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

I'll personally look at the technical problems in your room, sorry for that.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.
At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 24, 2012

As far as positives go the high point is definitely the strategic location of the hotel which is situated inside/adjacent to the Trans Studio Mall meaning you can walk straight into the mall if you're hungry or want to shop. Ibis Bandung Trans Studio is also part of the Accor group so the basics such as cleanliness, hygiene and even internet are always going to be at a pretty consistently high standard - the wired internet here was very very fast.

However, while the rooms look fairly new we did encounter a couple of issues during our six-day stay at the hotel:

Firstly, after a couple of days our non-smoking room smelled like an ashtray due to cigarette smoke coming through the air conditioning ducts while we were out. We allowed hotel staff to attempt a couple of resolution methods (air freshener; and an air purifier) before we gave up and asked for a room transfer which was promptly done - but a hassle to pack everything.

Second problem was that the new room's shower was poorly maintained and the floor of the bathroom was soaked every time one of us showered. It meant we had to tiptoe around the bathroom whenever we wanted to brush our teeth or use the toilet for four days which was pretty inconvenient.

Due to the issues I would probably choose another hotel if staying in the Bandung area - especially given the cheap price of taxis in the region.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Owner at Ibis Bandung Trans Studio, responded to this review, January 1, 2013
Dear Sir, Madam,

I sincerely would like to thank you for taking the time to address your concerns, as it will always help us improving the quality of service.

I understand your frustration with some problems due to the holiday period, our hotel is running full occupancy daily from Dec 1st till today and we do our best to accomodate all our guest wishes. Sometime it is possible, sometime it is not.

Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.
At Ibis Bandung Trans Studio, we do our best to provide a superior service experience for each customer.

Best Regards,

Patrick / GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Bandung Trans Studio

Address: Jl. Gatot Subroto No. 289, Bandung 40273, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #23 of 162 Hotels in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Bandung Trans Studio 3*
Number of rooms: 606
Official Description (provided by the hotel):
Mr Patrick SIBOURG, the manager of the ibis Bandung Trans Studio hotel, would like to welcome you.The largest ibis hotel in Asia, strategically located in Bandung Supermal and Trans Studio, the biggest indoor theme park in Asia. Easy access from toll road exit Buah Batu, 20 Minutes from Husein Sastranegara Airport, ibis Bandung Trans Studio featured by 606 new ibis generation rooms (including 222 connecting rooms), Oopen Restaurant & Bar, 24 Hours Room Service, Meeting Rooms, Laundry Service, 4000 Parking Facilities, Safety Box, Internet connection & free Wi-Fi, and self service buffet breakfast. ... more   less 
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