My experience of Hotel Serena Bandung is perhaps not as bad as some of the recent reviews posted here but is still not brillant either. I stayed here for 2 nights in June 2013 and it's proximity to the railway station at about 200 metres away was the reason why I booked it so as to avoid having to deal with transport from the bicycle rickshaws. The 2010 edition of the Loely Planet also flagged Serena as a decent hotel for the money. I had booked a deluxe double room through booking.com two months previously and guaranteed it by credit card. On checking in I was given some story from a very young guy on reception that the price of their rooms has gone up since I made my booking and that I would have pay more than the price on my confirmation. I reckon this was a scam as they were looking for about €40 more. In the end after asking reception guy to phone the hotel manager it was not pursued anymore.
The room was on the second floor with a view of a derelict half finished building. The first thing I got on entering the room was the smell of the dirty toilet which never went from the room. The shower had no screen or curtain so water went everywhere. No hot water in the mornings. Overall the bathroom needed a complete refurbishment.
The bed was comfortable although the linen and pillows were old and worn with an off-white colour. The TV picture was flickery. The aircon was good but was loud and sounded like a jet engine for about 10 minutes or so after starting up. It also used to blow out dirt into the room every so often that looked very like bird droppings.
Wifi was only available in the breakfast room on the ground floor. Breakfast was included in the room rate, but it wasn't spectacular. Just the usual collection of rice, noodles, fried chicken, fruit platter and disgusting coffee. No juices offered you had to pay for them in bottles if you wanted.
Overall just passable, but way overpriced for a mid-range hotel in Indonesia.
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