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“Would never go back there” 1 of 5 stars
Review of Serena Hotel Bandung

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Serena Hotel Bandung
Jl. Marjuk No 4-6 Kebon Kawung, Bandung 40171, Indonesia   |  
Hotel amenities
Ranked #161 of 234 Bandung B&B and Inns
French River, Canada
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Would never go back there”
1 of 5 stars Reviewed January 8, 2013

We slept there one night on Intrepid tour. The room reeked from horible smell, was dirty and bad in every way. Appaled that Intrepid had used this hotel, worse than one they used in Jakarta. Would not reccomend this place to anyone.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
Dublin, Ireland
Top Contributor
156 reviews 156 reviews
85 hotel reviews
Reviews in 83 cities Reviews in 83 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed September 24, 2012

We stayed here for just the one night on an Intrepid Tour through java. We did not think much of Bandung at alland to be honest, we couldn't wait to get out of there - but that's not the Serena Hotel's fault to be fair.
What is their fault is the horrendous smells out of the bathrooms in the rooms - and that's before we used them before any of you get smart! It has no safe deposit boxes either in the rooms or at reception which for me is a downer. I put security pretty high up on my list of priorities in any hotel. By no means am I suggesting that the place is 'unsecure' but I don't think a lace to keep your passport and cards is beyond reasonable for any traveller.
They are just about the only faults I can write about though. The location of the hotel is good, right across from the rain station which you can use as a means of escaping from Bandung.
The food in the hotel restaurant is pretty nice to be fair and the morning breakfast was quite good.
It is the 'Our Pick' in my edition of the Lonely Planet Guide to S.E. Asia but having spent a day in Bandung I can only assume that ti does not have much competition. So if you find yourself in Bandung, this place will do okay, absolutely nothing wrong with it really - but for the love of God, life is too short to give Bandung much more than one day!

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 8, 2012

The hotel was a short walk from the train station. The room was clean with sufficient furniture and a basic bathroom. There was no separated shower area in the bathroom, which made the entire floor wet.

A buffet breakfast was available in the restaurant on the ground floor but I had to order an omelette separately.

My impression was brief as I only stayed here one night.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 30, 2012 via mobile

Never stay in this hotel. Rooms are dirty. Pillows are hardened lumps of old latex( feel like putting yr head on a few hard tennis balls at night)!Toilets not working, blocked and leaking sink, filthy mould covered shower area and bathrooms smells horrible. Food for breakfast buffet is either too sweet or too salty and menu is the same everyday. Please stay away from this hotel!There is only one miserable factory outlet within walking distance of this hotel and the prices there are ridiculously expensive.

  • Stayed April 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cork, Ireland
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 3, 2012

This hotel has a great location across the road from the train station. It is down a small laneway so it is away from the noise of the trains and the traffic. The staff were very friendly and helpful even though they looked so young! The room prices are quite expensive i arrived late at night with no booking and it was no problem to get a room. The decor was very dark and old fashioned. The room wasnt as clean as it could have been. The bathroom was very questionable! I was travelling in the wet season and one day there was a particularly bad storm, the rain water was running down the walls in my room luckily I noticed it in time and managed to move my stuff before it got damaged! I mentioned it to staff in reception and I was told Id be allowed move rooms, but nobody came. I ended up mopping up the water with the towels in my room. Breakfast is included in the price but its not very impressive. Rice, noodles bread and jam. The day I was there the toaster was broken! I dont drink tea but the coffee was vile so Im sure the tea was the same! The restaurant had very limited choices for food...but the locals selling foods from the carts on the lane or in the train station carpark were very good! I definately think this hotel is way too expensive for the quality you receive..

  • Stayed February 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DKI JAKARTA
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 21, 2012

I paid more than 500,000 almost 600,000. But i just feel it was still quite expensive. The room is quite nice, and the air conditioner is very good. The bed is comfy, and the bath room is quite nice.

But, hot water is not operated properly. Often we have to asked the receptionist so they turn on the hot water.

The breakfast is not very special, quite disappointment in fact.

But overall, Serena Hotel is quite nice and very strategic.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belgium
Top Contributor
126 reviews 126 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed February 7, 2012

we paid 438.000 rupiah for a night (weekend rate) and frankly expected a bit more for that rate...no wireless in the rooms, only in the lobby...the breakfast buffet would be ok for locals as it was mostly rice and noodle dishes, only plain bread and jam for us foreigners...the rooms themselves were ok, with the usual amenities like ac, hot shower, fridge, cable tv....but expect a lot of noise as the hotels is mostly used by indonesian tour groups...there was karaoke in the restaurant downstairs and though i had a room on the 3rd floor, it sounded like the speakers were set up right outside my door :(
best asset is location, right in front of the railway station, so that fitted right into our travel plans

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Serena Hotel Bandung

Address: Jl. Marjuk No 4-6 Kebon Kawung, Bandung 40171, Indonesia
Location: Indonesia > Java > West Java > Bandung
Hotel Style:
Ranked #161 of 234 B&Bs / Inns in Bandung
Price Range (Based on Average Rates): $
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