We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Expected more from a hotel in this price range.” 3 of 5 stars
Review of Serena Hotel Bandung

Serena Hotel Bandung
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Serena Hotel Bandung to your Saves list
Serena Hotel Bandung
3.5 of 5 Small Hotel   |   Jl. Marjuk No 4-6 Kebon Kawung, Bandung 40171, Indonesia   |  
Hotel amenities
Ranked #171 of 240 Bandung B&B and Inns
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Expected more from a hotel in this price range.”
3 of 5 stars Reviewed December 1, 2011 via mobile

We saw this in the lonely planet and after spending a week in Sumatra in dives with only cold showers we decided to blow our budget for one night and get a decent room in Bandung.

The first room we were shown had a nasty smell and the bathroom looked filthy, we asked for another.

The second was better. It was okay but we expected better.... the room was tiny, the water was far from hot, the fridge didn't work (which we'd paid extra for) and the TV signal was poor. The towels were stained brown and the bed linen had bloodstains on it. Also there was no shower curtain, so after a tepid shower the bathroom floor was flooded.

Lonely planet says the bathrooms are "sparkling" ... I can only assume this was written many years ago as they are now tired and dirty.

Staff were pleasant enough but very young. Breakfast was only Indonesian style, no eggs, cereal etc just noodles and rice. The hot tea they serve was awful tasting.

All that said we had a room on the 3rd floor and a nice comfortable and quiet nights sleep, and good location for train station... but if you're looking for luxury this may disappoint.

  • Stayed November 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

27 reviews from our community

Traveler rating
    0
    1
    17
    2
    7
See reviews for
2
4
5
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
Aalborg, Denmark
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 1, 2011

Good, cheap and good location. Clean rooms good service and a breakfast buffet with hot food.

  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed October 18, 2011 via mobile

The lobby looked promising. The room was disappointing, dark and the bed linen had stains. We turned around and had a room on the other side of the street. That was a bit more expensive but clean.
Staff was friendly and tried to help.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Serena Hotel Bandung? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Serena Hotel Bandung

Address: Jl. Marjuk No 4-6 Kebon Kawung, Bandung 40171, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #171 of 240 B&Bs / Inns in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Serena Hotel Bandung 3.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Venere, Priceline, Despegar.com, Odigeo and TripOnline SA so you can book your Serena Hotel Bandung reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Serena Hotel Bandung, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.