they don't treat customer nicely.
my reservation suddenly canceled, in a very last minute and BY TEXT only. i called& it happened to be double booked. they said, it's been reserved 2weeks ago,but not yet registered on their computer. HOW COME? so unprofessional. or,is it only their excuse. maybe their relatives will come and ask to stay there??
FYI, i have already convinced the availability so many times until 2 days before my trip.and been answered "yes,it is available for you"
but, they FINALLY canceled mine,jut like that. no further responsibility except offering the refund. it is not that simple to cancel a reservation,not to mention the very short time they gave me to find another place to stay. only a half day to my trip. it doesn't make any sense. (on week end)
i've tried to call the owner (hand phone), 3 times, but none of them,answered. see? this is the way they treat their customer... horrible!
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