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“Great Concierge service, Reception has room for improvement” 4 of 5 stars
Review of The Luxton

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The Luxton
4.0 of 5 Hotel   |   Jalan Ir. H. Juanda No.18, Bandung 40115, Indonesia   |  
Hotel amenities
Ranked #40 of 162 Hotels in Bandung
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Concierge service, Reception has room for improvement”
4 of 5 stars Reviewed June 27, 2014

We reserved 2 deluxe rooms thru Agoda, I personally sent an email to Luxton to request for adjoining rooms as we have young children together, unfortunately the request did not match and we were given a side to side rooms only. Although they offer a room change on the next day, it was too troublesome as we had arranged some tours. I had worked in a hotel before, this kind of request can be pre-arranged. the rooms are spacious n so do the toilet.

Rooms are clean and quiet as our rooms face the back of hotel, wifi was very weak as we stayed at the corner room, the signal always break off.

A thumb up for Concierge, too bad I did not get the supervisor's name, he was on duty on 22/6 afternoon to night shift, there was a mis-communication between my husband and the hotel for the taxi arrangement, we were supposed to have the taxi brought us back from after dinner, 2 taxi has been called by hotel n left as the driver didn't see us, the supervisor drove to the dinner place to pick us up back to the hotel without charging anything.... great service.....

we have ordered rooms service, quality food, portion and price are reasonable too.

The distance to Riau Street's factory outlets is around 15-20 min on foot, in fact there is nothing much in those outlets, the Trans studio mall is a good place for shopping.

Swimming pool is located on another block, around half of a Olympic size, we didn't use it but the water quite cool...

there is only 1 socket outlet that we can use in the room, not enough.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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177 reviews from our community

Traveler rating
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    38
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
1 review
4 of 5 stars Reviewed June 8, 2014

Stayed only for one night. The hotel is located at Jl. Juanda, around 10min walking distance to Jl. Riau where factory outlets lies.
We booked a deluxe room with king-sized bed. They give you a keycard to access both elevators and your room.
The room is spacious and clean. The bathroom also spacious, too bad the hot water didn't work proper. Sometimes it was hot then few minutes later became cool.
The internet was moderately fast, don't forget to ask the password at front desk.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 2, 2014

Supposed to be our wedding anniversary celebrations....
On the very 1st day found that the toilet bowl couldn't flush and toilet had smelly odour. Ask for a room change since I got young kids.... but they are very reluctant. Instead ask us to go back in the room while their maintenance people will come and fix. Ask how long will it take to fix..... they said they don't know. Ask to speak with duty manager.... they said he is not in and went out somewhere.... but when we insist and will wait for his call, he suddenly appeared. I assumed the receptionist didn't wanna call the duty manager as she wanna hush-hush the problem. Spoke to the manager about our problem.... and he immediately give us a room change.
Staffs don't know simple general inquiries like approximately how much is the fare frm hotel to airport..... what time shld we leave hotel for airport....
Concierge don't bother to make effort to check if our flight is confirm for departure or help to open glass door when customers entering or leaving..... only sometimes.
Will never return to this hotel......

  • Stayed May 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 1, 2014

PROs

- safe and clean hotel premises
- friendly hotel staff
- clean and nice room
- free and fast wifi
- good location
- yummy soto ayam! hehe

CONs

- expensive rate for the experience
- semi old looking room
- not so marshmallow-y sheets and pillows
- semi hard bed
- breakfast choices are unremarkable

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 30, 2014

Nice 4 stars city hotel, modern interior.. Located at the heart of Bandung city Jalan Dago.. Big room, nice staff, good breakfast.. Near from factory outlet at jalan dago and jalan riau and also shopping mall.. For shopping lover this hotel is really best choice..

Stayed January 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2014

Traveled with husband on long weekend where Bandung tends to be overpopulated with visitors, love the fact that the hotel was not too crowded. Room is very spacious, which might delight travelers with kids or family members, but feels less warm for couples. Some stains on the wooden floor but otherwise the room is OK. Housekeeping is very helpful with amenities and willing to lend hair dryer and prayers set. During our visit, welcome drink is served in the Sky Lounge and Bar, which is a nice gesture! We got to enjoy live music. Gym is OK, but swimming pool is rather disappointing. Very hearty breakfast, one of the best thing from Luxton. Cannot beat the location, will consider a second stay.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
90 reviews 90 reviews
48 hotel reviews
Reviews in 40 cities Reviews in 40 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 14, 2014

Without doubt my favourite hotel in Bandung ... and I've stayed at most!
You can get some really great deals via Trip Advisor, so book in advance.
Rooms are spotlessly clean, quiet and huge! We had a standard room and it was wonderful. Each room has a fridge and flat screen.
The day spa is exceptional. The SKY BAR is beautiful, but VERY expensive. Pool area is nice, but not particularly pretty. There is a well stocked bottle shop a few doors up, the have nice wines and cold beer. There is a post office a few doors down and you are five minute walk to BIP MALL (Indah Plaza). The factory outlets are all within EASY walking distance. You can catch local mini-buses (angkots) right out the front door to the Geological Museum and other attractions. If you are into pizza and American crap food ... there is a Pizza Hut & Dominoes nearby. (instead and go grab a pizza at the Hyatt Regency ... They are better pizzas and cheaper). I didn't eat at Luxton, as the veggie options were not great.
This hotel just has a really good feel to it!
Surprisingly, one of the quietest hotels in Bandung, even though it is on the main street.

Room Tip: Ask for a quiet room away from the elevator. They 'DING"!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Luxton

Address: Jalan Ir. H. Juanda No.18, Bandung 40115, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#22 Luxury Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Luxton 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
The Luxton Hotel Bandung

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