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“Amazing Stay, Passionate team!” 5 of 5 stars
Review of Hilton Bandung

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Hilton Bandung
4.5 of 5 Hotel   |   Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia   |  
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Ranked #6 of 174 Hotels in Bandung
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
“Amazing Stay, Passionate team!”
5 of 5 stars Reviewed January 15, 2014

Recent Stay 11-14 Jan 2014, Cozy hotel with a team of really friendly crew! There will always be someone at the concierge to ensure if your stay was fine. Especially Amir from the Executive Lounge, spectacular service. Attentive, patient and really helpful towards everyone in the lounge with a passionate smile.
However Hotel room was booked for 4 pax but the toiletries and towels provides for only 2, will have to request from the Front desk, but response was fast. Oh and the recovery for the blackout was really fast, took them only 10-20 sec to recover but not the hot water, friend was freezing in the shower hahaha. Quite disappointed that Jiwa spa was always fully booked, did not get a chance for the massage. Breakfast was so-so.
Overall service and stay was really comfortable, definitely your choice in Bandung.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, February 7, 2014
Dear Jade_ngjy,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. Your feedback is highly appreciated and will assist us in further upgrading our guest services and facilities. And I personally thank you for recognizing our team Member, Amir.

I have registered your concern about the amenities and the black out. I hope to be able to welcome you back again in the future despite your disappointments during your last stay.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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620 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Turkish first
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English first
Tokyo, Japan
Top Contributor
107 reviews 107 reviews
51 hotel reviews
Reviews in 34 cities Reviews in 34 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed January 14, 2014

The building and facilities is up to Hilton standard. Huge room size, nice pool area. Some details, however, can be better. Room sleepers will be provided upon request only (the bell boy offered us: do you need sleepers?), the interior details sadly missed: painting placed not straight (and they fixed it to the wall, so I have to stare to it in frustration unable to make it straight), toilet door installed without silencer rubber (thus everytime you closed created a loud "BANG!"), light switch not straight, and the most annoying: alarm clock at room was not reset to no alarm since the previous customer, so guess what happened at 6:30 AM of our holiday morning. So annoyed to be awaken by the noisy alarm! Do you expect guess to reset the alarm clock by themselves when check-in?
Breakfast buffet line was good. Combination of international and local delicacies. The waiters just forgot to ask my signature until I left, then they called to room to ensured how many people ate the breakfast.
Hotel location is near Bandung train station. Sounds good, but if you know the city, you will prefer to stay at Dago area where the main attractions (shopping, restaurants, etc) are located.
In short, you got nice building and facilities. But need to raise your details and services to be in par with Hilton standard all over the world.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, February 7, 2014
Dear Dian M,

Warm greetings from Hilton Bandung.
Further to your recent stay with us at the Hilton Bandung, on behalf of our management, we hereby would like to thank you for your time taken in filling out our guest questionnaire. Your comments are highly appreciated and will assist us in further upgrading our guest services and facilities.

It is however with much regret to learn that you were disppointed with the bathroom door, slippers and alarm. Kindly rest assured that the concerned Department Head has been informed to avoid similar occurrence in the future. Please accept our sincere apologies for any inconvenience caused.
Once again, thank you for staying with us and look forward to welcome you back in the not too distant future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2014

this hotel is very good for staying , for holiday or for business , the location is in the middle of town . so is very nice to go every where. in day night , we are very close for get something for dinner , tq

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, January 8, 2014
Dear Denny T,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.

I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denpasar
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2014

My wife and I have stayed at the hilton Bandung a couple of times over the last 2 yrs. we recently stayed 2nd jan to 5th jan 2014. The hilton is a beautiful grand building, with great pool area on the 5th floor. The gym is well equipped with quality equipment , a little small but usually not busy. The breakfast is impressive selection and the pool bar restaurant is probably the best pick, we found the room service food had dropped a bit in quality from our stay in 2012. Quiet a few meals we ordered via room service we were told not available, it may have been a busy time over the new yrs but disappointing all the same, the local meals seemed the best.the salmon quality had dropped off from our 2012 stay.
The lobby is nice grand area area, the drop off point could do with a good hose down, Bandung is not the cleanest city and rains a lot so the drop off point needs a lot of good mats and washing down to keep the hotel lobby clean on rainy days.
We can recommend this place as a oasis in a busy crowded city.

Room Tip: There seems to be many kids staying here over the weekends , we had a room near the elevators, might...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, January 10, 2014
Dear Danlaurasam,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.
It is however with much regret to learn that you as our regular guest were not satisfied with some food selection, gym equipment, and lobby area. Kindly rest assured that the concerned Department Head has been informed to upgrade a service quality in the future.

I am otherwise pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENEAL MANAGER
scott.wilson@hilton.com
62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2014

The hotel condition is excellent - room is spacious. I took the double queen bed and more than enough for me, my wife and my daughter. Dining experience is average - a la carte lunch menu is average in taste. The bread is delicious though. Overall experience is nice but the hotel surrounding traffic is awful. But I believe this is general condition of Bandung over the weekend.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, January 17, 2014
Dear Raymon S,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. Your feedback is highly appreciated and will assist us in further upgrading our guest services and facilities.

The Team and I look forward to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Semarang, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2014

It is a good hotel that satisfying us with the service, room, breakfast, and every little thing there.. It is clean, fresh, and wide enough.. it is comfortable... =D It has an excellent point that not every hotel has.. I think it can be your choice if you stay in bandung.. I recommend it...

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, January 8, 2014
Dear Jane C,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.

I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
84 reviews 84 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 30, 2013

Paid about Rp.1.3m via agoda for the cheapest room for two without breakfast during Christmas holiday. Wasn't disappointed with the choice. Hotel was new, modern, beautiful and spacious. Room also met Hilton standard seen elsewhere, but even newer. We got a room with city/mountain view in level 8, while my parents's room has swimming pool view. Both are nice.

There's plenty of TV cable channels to keep you occupied. There's remote controlled curtain for the bathroom, which includes large make up table and chair, and separate cubicles for shower and toilet. The room has sofa and coffee table, as well as working desk and chair. The only complaint I have, which is probably Hilton's worldwide policy, is that internet in the room isn't free. An hour's access cost Rp.140k and a day's access cost Rp.400k (about a third of daily room fee). Though you can get access for free in public spaces. I find it rare to have to pay for internet access nowadays. It's such cheap commodity that I take for granted. So it looks like nickle and dime to me to charge fee for internet access when you pay that room price, which could be considered premium as compared to good local hotels with internet access.

Swimming pool design was pleasant, though the water was rather cold. There's comfy individual covered seats on one side of the pool and also poolside cafe overlooking city skyline. Waiting area near the front desk is also pleasant, with sofa and koi pond. But the check-in waiting time was rather long-ish, probably due to busy holiday season. The location is good. Some 5 mins walk to Paskal food centre, with options galore at local price and night market ambience. Mostly Indonesian food fare, and some famous stalls with long queue. Good outdoor dining experience. And short walking distance to public amenities, e.g. minimart, saloon, massage parlour, bank, more restaurants.

All in all, pleasant stay. Nothing really out of expectation from a Hilton hotel.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, January 17, 2014
Dear HahaBoy,

Thank you for choosing Hilton Bandung as a place to stay and taking your time to fill out the feedback. Your feedback is highly appreciated and will assist us in further upgrading our guest services and facilities.

I noted your dissatisfaction with our Internet facilities, hope it won't stop you to come and enjoy the "Hilton Difference".

I am otherwise pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bandung

Address: Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bandung
#4 Business Hotel in Bandung
#4 Family Hotel in Bandung
#5 Luxury Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hilton Bandung 4.5*
Number of rooms: 186
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Also Known As:
Hilton Bandung Hotel Bandung

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