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“Warm, Welcoming, and Enjoy” 4 of 5 stars
Review of Hilton Bandung

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Hilton Bandung
4.5 of 5 Hotel   |   Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia   |  
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Ranked #4 of 159 Hotels in Bandung
jakarta, Indonesia
1 review
“Warm, Welcoming, and Enjoy”
4 of 5 stars Reviewed December 2, 2013

The new furnish in room is so good and comfort, hotel room was so clean and tidy. as i choose smoking room, when i was first time enter the room, the smell of smoke little bit smell cause by the early guest before. keeping the room fresh for the new guest will be much appreciated. I will absolutely go back to this hotel in every opportunity.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, December 13, 2013
Dear Ferry F,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. I apologize for your experience in regards of cigarretes smell in your room, this has been communicates to my operations Team to ensure better service in future.

The Team and I look forward to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 25, 2013

Hilton Hotel is my another favorite hotel to stay in Bandung after Padma Hotel bandung. I chose Padma hotel for escape, and Hilton is my preference for business trip.
Strategic location and wide room space are the positive side of this hotel. i think Hilton has many area to be improved, such as the service during check-in and check-out time, the taste of breakfast menu.

Room Tip: try the suite room, you get private lounge, private breakfast area and better view
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, December 13, 2013
Dear JoyceWibowo,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.
I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to feel the "Hilton Difference" some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2013

bandung has many hotels, and hilton is one of the best - if you got their promotional rate. location wise, its central location is a good point, being close to train station and famous food court/resto/cafe. its mattress is the best!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, November 28, 2013
Dear Ivantan75,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.

I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 20, 2013 via mobile

I recently stayed one week at the Hilton in Bandung for business. The hotel is fabulous in every way. I was on the Executive floor (12). Spacious room. Comfortable bed. Bathroom had a lot of counter space for your stuff. Everyone working in the hotel was friendly and helpful. Always greeted with a smile. Breakfast in the Executive lounge was pleasant. Evening food may not be enough if you are really hungry but great for a snack. Room service is good and fast. Loved having a coffee pot in the room. Internet fast. Several places nearby to shop and taxis very inexpensive. Staff all spoke English so communicating was easy. Would definately return.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, November 26, 2013
Dear 1OutlnTheworld,

Further to your recent stay with us at the Hilton Bandung, on behalf of our management, we hereby would like to thank you for your time taken in filling out our guest questionnaire. Your comments are highly appreciated and will assist us in further upgrading our guest services and facilities.

I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 17, 2013

Central and quite nearby the shopping district of Bandung (minus the traffic). Staff speaks good english and are helpful, food at the breakfast was fantastic, pool looks inviting (thought I wasn't able to go swimming. the only thing that turned me off was they didn't have a bath tub in which I think they should have added considering the amount I paid. Nevertheless, I had a pleasant stay.
*spa was not available at that time and kept on changing their timings. one said opening is 10am then the other staff said 12pm*

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, December 4, 2013
Dear Izzowizzo,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.

It a pleasure fo inform you can get the bathtub in the Executive Room and above which is not having too many different rate variance with the Deluxe Room.
In regards of Spa opening hour, it is 10.00AM for Weekends and 12.00PM for Weekdays.

Despite your less than perfect stay I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

Went there with my wife and two kids.
Overall impressions : Great hotel with so many to enjoy and super friendly staffs!

Express check-in and out were handled by Reny who was very kind and helpful.

The room was very clean, modern, well-designed, spacious, big bed (2 queens!), nice view to the pool.

Another highlight was the breakfast. GREAT breakfast. Many many varieties, tasted very good, they even serve all kinds of crackers and chips! Not to mention, the ice cream stall which was quite unusual for breakfast but turned out so nice having it.

The kids club was not too big but still comfortable. The toys are all well maintained. The keeper was also very friendly and helpful.

The pool was unique, with some semi submerged shelters. But honestly the pool floor as well as the floor around the shelter were somewhat slippery. My son slipped and fell once but thankfully just a minor one. You should put some signage or better off to have them cleaned/replaced with a more kids friendly material.

Regards,
Aryobimo Pandu

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, November 22, 2013
Dear Aryobimo Pandu,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.
I apologize for the incident happened to your son at the pool, this has been communicates to my operations Team to ensure better service in future.

I am otherwise pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, SC
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 8, 2013 via mobile

The Bandung Hilton is a very nice hotel, especially considering the general state of affairs in Bandung. The staff is professional and is quite capable in speaking English.
My room was clean, spacious, and well-equipped. Internet was an extra charge which is not uncommon when traveling abroad.
Breakfast was the large and varied spread that you find in many Asian restaurants. The waitstaff was friendly and I even struck up a chat with a young waiter who aspires to study in the UK. And the breakfast tea was Dilmah, which was a real treat for this American.
I'd did not use any of the facilities, so no comment on them.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, November 20, 2013
Dear PGRoyal,

Thank you for taking a moment to share your experience. I am happy to hear you found the staff professionalism during your stay at Hilton Bandung.
We look forward seeing you again and feel the "Hilton Difference", you may try our Fresco Restaurant by the pool on the 6th floor provides Italian culinary is the best place for you to enjoy your day with family, also the Kids Klub for your children opens on the weekend which has a lot of activity.

The Team and I look forward to welcome you back to Hilton Bandung some time in the near future.

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bandung

Address: Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bandung
#3 Business Hotel in Bandung
#3 Family Hotel in Bandung
#4 Luxury Hotel in Bandung
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Bandung 4.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Hilton Bandung Hotel Bandung

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