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“Superb Sevice & Friendly Staff” 5 of 5 stars
Review of Hilton Bandung

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Hilton Bandung
4.5 of 5 Hotel   |   Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia   |  
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Ranked #4 of 152 Hotels in Bandung
1 review
“Superb Sevice & Friendly Staff”
5 of 5 stars Reviewed June 2, 2013 via mobile

Every year we will be in Bandung to celebrate our wedding anniversary and this year there's no acception. The superb service and friendly staff from the front desk team (vita, kurnia, amanda ... we can't remember all thier name), concierge team (romi, tommy ...) purnawarman team (ingga, panji, emma, andreas, ferly just to name a few) & the jiwa spa team are just so amazing. We will definitely be back to celebrate our silver anniversary. Excellent team you have there.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, June 17, 2013
Dear Bapak Abdul Rashid,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. I am very honored to see you enjoyed your overall stay with us and learn how our team helped you have a memorable experience.

The Team and I look forward to be able to welcome you back in your future stay.

Kind regards,
Scott Wilson
General Manager
scott.wilson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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465 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Turkish first
  • Any
English first
bandung, Indonesia
1 review
5 of 5 stars Reviewed May 29, 2013

My family go to Bandung at least once a month and mostly we stay at Hilton. The spacious room and two queen size bed are perfect for family. The dinner buffet is also cheap compare to hotel buffet in general. The pool is small and nice but the wind is too strong and the water is too cold. Other than that, it was a perfect hotel for us.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, June 17, 2013
Dear Maria F,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. I am pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Kind regards,
Scott Wilson
General Manager
scott.wilson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2013

I have stayed a number of times at the Hilton Bandung. The Hotel is near new, with enormous guest rooms. The service is good, and to a Hilton standard, and the location of the hotel is convenient to the rest of Bandung.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, June 17, 2013
Dear Fmnz,

Thank you very much for staying with us and provide us a wonderful review of Hilton Bandung. We strive to do our best to give a very high service level to all our guest.

The Team and I look forward to be able to welcome you back some time in the near future.

Sincerely,
Scott Wilson
General Manager
scott.wilson@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013

I would sincerely recommend this hotel for business and leisure travelers alike. The rooms and beds are the most comfortable of any i stay at throughout the World. The decor is modern and the layout well designed. it does help that the hotel is only a few years old. The staff are helpful and charming and well trained, which is not always the case in this region. I rate this hotel highly.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, June 17, 2013
Dear 927 JillL927,

Thank you very much for a detail and wonderful feedback of Hilton Bandung. I am very pleased to see you enjoyed your overall stay with us and I look forward to be able to welcome you back some time in the near future.

Kind regards,
Scott Wilson
General Manager
scott.wilson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bekasi, Indonesia
1 review
4 of 5 stars Reviewed May 27, 2013

overal for this hotel is good, and please sent all of information about Hilton Hotel in my new email at ellaturina@gmail.com Hilton is a good place, the minor suggestion ia about complementary for welcoming guest with some of fruits. i have to stay at Hilton Hotel for next vacation or traveling.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, June 17, 2013
Dear Ella T,

Thank you very much for a wonderful review of Hilton Bandung, I am certainly very happy to sending you all Hilton bandung information to your email.

Again, thank you for staying with us and I look forward to be able to welcome you back o Hilton Bandung in the near future.

Sincerely,
Scott Wilson
General Manager
scott.wilson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 22, 2013

Our first impression was awesome. The lobby design was very nice and has modern design. This is our first time to Hilton Bandung and we're falling in love with hotel.

Our room was very big and very comfortable for small family like us. Hilton has executive suite, all staffs was nice and attentive. We had a very great time stay in our room.

Swimming pool also the highlight of our stay. Our daughter was very happy to play and swim there. Heavenly breakfast with a lot of variety of food from eastern, indonesian, Chinese and so on.

The hotel location near city center and only a few minutes you can go to the shopping center, etc.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, May 26, 2013
Dear goodlife-goodtrip,

Thank you very much for a wonderful review of Hilton Bandung, we are thrilled that you had a memorable stay with us.

We thank you for a detailed feedback of our facilities, we provide only the best service and facility, and we like to think that we have everything you need to make your stay comfortable with us.

The Team and I look forward to be able to welcome you back to Hilton Bandung some time in teh near future.

Kind regards,
Scott Wilson
General Manager
scott.wilson@hilton.com
+62 22 8606 6888
Report response as inappropriate
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Denpasar, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 18, 2013

Great hotel with spacious room, heavenly breakfast, very attentive staff and modern design. Superb cant even describe the feeling. Dewi at the reception really helps us a lot during the check-in processes that really made a very big difference experience, but sadly, while we are checking out, the front office manager was very unpleasant while we requested a late check out until 2pm. We could have paid the late check out if we want, but the whole gesture ruined our whole beautiful experience from the hotel.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDW662, General Manager at Hilton Bandung, responded to this review, June 17, 2013
Dear Prastista,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. I have noted your disappointment in regards to the friendliness one of our Front Desk team, and kindly rest assured that she did not mean to treat you in the negative way. However, your feedback is highly appreciated and will assist us in further upgrading our guest services.

The Team and I look forward to be able to welcome you back some time in teh near future.

Sincerely,
Scott Wilson
General Manager
scott.wilson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bandung

Address: Jl. HOS Tjokroaminoto No.41-43, Bandung 40171, Indonesia
Phone Number:
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Bandung
#3 Romantic Hotel in Bandung
#3 Family Hotel in Bandung
#4 Luxury Hotel in Bandung
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Bandung 4.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Hilton Bandung Hotel Bandung

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