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“Great central location for shopping.” 4 of 5 stars
Review of Serela Riau Bandung

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Serela Riau Bandung
3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia   |  
Hotel amenities
Ranked #12 of 158 Hotels in Bandung
Ubud
Top Contributor
88 reviews 88 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
71 helpful votes 71 helpful votes
“Great central location for shopping.”
4 of 5 stars Reviewed May 31, 2013

I have been staying at the Grand Serela for the past several years when I visit Bandung on Business. The hotel is in a great location in the center of the cities many factory outlet clothing and accessory stores. The staff has always been gracious and the service excellent.

The rooms are furnished in a contemporary design with space for the business traveler to work if you choose a superior or deluxe room. The Executive rooms are spacious if you choose to have a small business meeting there.

A great feature is their daily breakfast and dinner buffets which offer a wide variety of Indonesian and western foods and are perfect when you are in a hurry and want to have a nice meal without waiting.

I recommend booking ahead and asking if they have special rates which are always better than the published rack rates.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, July 9, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Bandung!
We would like to thank you for choosing Grand Serela Bandung, as your preferred accommodation during your visit in Bandung and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly appreciate our room and facilities. It is our aim to be customer-focused and all guest queries and requests are meet to their satisfaction.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again in the near future.

Best Regards,
dian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Seremban, Negeri Sembilan, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 30, 2013

Staying at this hotel in 2011 , 2012 and this year... Past 2 year, really enjoy my stay there... But not this year.....
1. This hotel really need to change their linen... Bedspread... Pillow cover... They never change past few year... The colour not white anymore....
2. How bad to use dirty towel... It's grey .... Not white.....
3. Really happy to hear about their upgrading... But it's only change from old tv box to flat screen plasma...
3. Staying in grand room... Don't feel really safe as the handrail to 2nd floor not secure enough.. It's shaking...
4. Bathroom.... A bit dirty and smelly... Get moss here and there...
5. Staff (front counter) Not really friendly anymore... Give reason first before try get their best helping us
6. Breakfast... Think their cut their budget.. Past 2 year.. Really enjoy wide range of food.... Not this year.... Fruit not really fresh....
7. Anyone travelling on rainy season.... Please buy ur own umbrella as this hotel only have 1 umbrella.....

Hopefully this hotel can do a much more improvement as for now to compete with other hotel near jalan riau.. Will think few times to choose this hotel again.....

Room Tip: Choose a room facing outside.. As some room, view really bad.... Can see people on next building
See more room tips
  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, July 9, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

It has been our great pleasure to welcome you at Grand Serela Bandung, and thank you for sharing your feelings about your stay with us.

Regarding the room, area cleanliness and Restaurant, we have instructed our Executive Housekeeper and Food and Beverage team to rectify the problem immediately. Rest assured that we will emphasize on cleanliness issue for the comfort of our future guests.

We understand your disappointment and we apologize for the inconvenience caused during your stay, but we believe you will understand that this does not reflect the usual level of comfort of Grand Serela Hotel Bandung.

We truly hope you will give us a chance to show you our quality of service and regain your confidence.

Best Regards,
Dian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 16, 2013 via mobile

Just 2months ago, i stayed at the grand serela hotel,its a fairly quiet place with a nice view, and it's clean evry corner that i can see,the waitress is very friendly too, althought this is the first time i stay,i can feel that i've been at home that day,this is what i call the best staying place ever. Soon i'll be there again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, July 9, 2013
Dear Valued guest,

Warmest Greetings from Grand Serela Bandung!

We would like to thank you for choosing Grand Serela Bandung as your accommodation choice during your stay in bandung and for taking the time to share your experience on TripAdvisor.

Thank you for your kind appreciation to us.
It has been a great pleasure for us to be at your service during your stay with us.
We hope to have the pleasure to welcoming you again during your next visit to Bandung.

Best Regards,
Dian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2013

Grand serela is a good location in Bandung. The hotel has an excellent service and also staffs.
The room is clean and nice. Location within the reach of Factory outlets.
The Staffs are very friendly , a good thumb for Mr Tisna.
I would wish all the best for the staffs in Grand Serela.

Room Tip: Grand Family Room is the best room for the whole family.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, July 9, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Bandung!

We would like to thank you for choosing to stay with us during your visit to Bandung.

We are very pleased to read that you appreciated the room and facilities that we offered and enjoyed your visit in our hotel.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Grand Serela Bandung n during your next visit to Bandung.

Best Regards,
Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2013

I went to Bandung on a few occasions but my last stay was at Grand Serela which was also my first experience based on a recommendation given by a friend whom had stayed in the hotel before. To cut it short, this hotel will certainly be my first choice should i decide to go to Bandung again later. Its walking distance to various factory outlets must be a great deal for those who are shopping freaks while the hotel is equipped with everything from the likes of the Karaoke center, Gym, Spa while there is a convenient store attached to the building. Air Asia office is also attached to the building.

Room Tip: No Idea but i just enjoyed the room that i stayed in.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, May 19, 2013
Dear Mr. Murezani,

Warmest Greetings from Grand Serela Hotel Bandung!

We sincerely appreciate you taking the time to give your comment on Trip Advisor during your recent stay at Grand Serela hotel Bandung
.
We are very pleased to read that you appreciated the room and facilities that we offered and enjoyed your visit in our hotel.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Grand Serela Bandung during your next visit to Bandung.

Best Regards,
Dian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Selangor, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

Me & my friend went to bandung for several times & it was our 1st time staying at grand Serela. We stayed there for 2 nites. The room are clean & quite. The hotel location are walking distance to the factory outlets. 24hrs groceries shop just next to the lobby. The staff are friendly & very helpful. Special thanks to Ms Dian, the Guest Relation Officer for the warm welcome. Will definately stay there again & again in future..

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, May 17, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

Thank you for taking your time to provide such positive feedback on your stay with us.
I am pleased to hear that you enjoyed your stay and our services.
Your comment will be very much appreciate to discuss in our team.
Again thank you for your review and it would be my rejoice to personally welcoming you back at Grand Serela Hotel Bandung,

Warmest Regards
Dian
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Jakarta, Indonesia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 13, 2013

Overall this is a good hotel (I mean, hotel, not the others):
1. Good room (not too large but comfortable enough)
2. Good breakfast (note: you may need to come after 8.30am to avoid long queue)
3. The location is strategic in Bandung: easy to find, either by Google Map or by asking local people on the street.

But, there are several disadvantages too:
1. Hospitality service is not very good.
2. The parking area is so small, and it;s getting worse when there is a meeting or event held by government of Bandung or West Java. You may find it is SUPER difficult to park the car when they are holding a meeting there, because it seemed that parking officers usually put government's vehicles at the top priority.
3. At last, avoid holidays or long weekends: it may even get worse for you if you come here with your own/private/rental car.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, May 19, 2013
Dear Valued Guest,
Warmest Greetings from Grand Serela Hotel Bandung.

It has been our great pleasure to welcome you at Grand Serela bandung. We appreciate your concern, interest and the time taken to bring these matters to our attention.
Your remark has been carefully noted. About your problem, please rest assured that appropriate action has been taken to ensure this mistakes does not happen again.

We hope you will give us the opportunity of welcoming you again at Grand Serela Hotel Bandung. In the meantime, we remain at your disposal should you require any further assistance.

Thank you.

Best regards,
Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Bandung
#8 Family Hotel in Bandung
#8 Spa Hotel in Bandung
#17 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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