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“Pleasant and Memorable Stay” 4 of 5 stars
Review of Serela Riau Bandung

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Serela Riau Bandung
3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia   |  
Hotel amenities
Ranked #12 of 177 Hotels in Bandung
Shah Alam, Malaysia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Pleasant and Memorable Stay”
4 of 5 stars Reviewed April 8, 2013

We stayed here for 3 nights. Nice and cozy hotel. Very helpful and friendly staff. The room is clean and quite spacious for deluxe room. Variety buffet spread for breakfast. But, it would be nicer if they alternate the menu.

Walking distant to Factory Outlets (Danar Hadi Boutique, Stamp, Heritage, etc). There is convenience store just next to lobby.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 23, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

Thank you for taking the time to sharing your comment on TripAdvisor during your recent stay at Grand Serela Hotel Bandung!

We are very pleased to read that you appreciated the room and facilities that we offered and enjoyed your visit in our hotel.

We thank you very much for your patronage and look forward to having you back with us at Grand Serela Hotel Bandung.

Best Regards,
Dian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, null, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

We total has 8 ppl in the group and stayed in Grand Serela for 3 nights.
The location is very convenient to access some famous shopping outlet, eg, the Secret.
They also have the singing room for us to sing K when first night is heavy raining and we cannot go out.
The frontline staffs are really nice and help a lot during our trip, especially Ms Dian, she help us to book the van and driver for our 2nd day city tour, as we cannot communicate with the driver well, she help to translate to drivers and even called to drivers to ask why some of us havnt reach hotel when the time is quite late.

Room Tip: We total has 8 ppl in the group and stayed in Grand Serela for 3 nights. The location is very conve...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 8, 2013
Dear Mrs. Zhengjing

Thank you for taking your time to provide such positive feedback on your stay with us.
I am pleased to hear that you enjoyed your stay and our services.
Your comment will be very much appreciate to discuss in our team.
Again thank you for your review and it would be my rejoice to personally welcoming you back at Grand Serela Hotel Bandung,

Warmest Regards
Dian
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1 review
4 of 5 stars Reviewed April 4, 2013

The hotel staff is really helpful and friendly. Price is very reasonable, with decent breakfast choices. The Spa price is very reasonable too. Overall a very pleasant experience for my hubby n I. The room is very clean.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 5, 2013
Dear Valued Guest,

Thank you very much for your review on Tripadvisor regarding your recent stay with us and providing us valuable feedback.

It feels wonderful to read that you had an pleasant stay especially related to the room and our service in general. Hopefully we still have the honor to welcome you back very soon to experience more with Grand Serela Hotel. We will provide you better services near future and feel free to contact us for any kind of information and reservation.

Once again, thank you very much for posting your positive review.

Best Regards,
Dian
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Klang, Selangor, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2013

Reach Bandung at 29 March 13, check in at Hotel Image & Resto for 2 day. But really feel not comfortable with this hotel. Change to Selena for next 2 day.
I was checked in to Selena hotel on 31 march 2013, the hotel facility good & room clean.
Hotel Staff is friendly. The Location is at bandung heart city. Price room reasonable.
Breakfast also good, delicious.
Along the road u can find many FACTORY OUTLET( The Secret, Mr Bean .....)

The most important is clean.

KFC restaurant around 5 min walk from hotel,
Ten ten cafe just beside the hotel building with 2 min walk from hotel.
The most convenient is inside the hotel building, it's hv a shop & e concept something like 7-Eleven.

Really feel like recommend this hotel to all the friend.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 5, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

We would like to thank you for choosing our hotel as your preferred accomodation during your recent visit to Bandung.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Grand Serela hotel bandung.

Best Regards,
dian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 2, 2013

I stayed with my family for 2 nights here in family/grand room (on the 6th floor-highest floor). It is a duplex room which has an upper floor which is kind of unique to me because i have never stayed in such room in a hotel. It is not spacious but fits all 4 of us nicely. The room is really comfortable, the AC works fine.The wifi strength in the room is really good. Wifi strength in the corridor is also very good. The bathroom is located on the lower floor near room entrance (just like any typical hotel room). Toilet amenities are complete. The hotel provides 4 towels, 4 toothbrushes, bar soaps and shower gel & lotion bottles etc. There are flat screen TVs on each floor. The room & bathroom size are not spacious but OK. Basic amenities like safebox, slippers and tea & coffee makers are available.

There is no extra power outlet/socket in the room. We had to use a 3-way socket adaptor on the TV power outlet/socket. The room is a bit dim, there is insufficient lighting to illuminate the room. There is no lamp on the ceiling. I hope that the hotel management will provide options for more lighting (on the wall or ceiling) and power sockets/outlets in the room.

The breakfast served exceeds our expectation. The food variety caters to our needs in that it has just enough variety for all 4 of us. The food taste good too. The kitchen staffs were attentive to our needs.

The hotel provides free airport transfer. We arrived in Bandung early in the morning so the hotel driver picked us up just as we landed. The hotel driver ,Pak Dede, is really courteous and helpful. Upon arrival at the hotel, the reception staff serves us welcoming drinks.The hotel lets us keep our luggage at the reception (which is a really good gesture of hospitality), so we could go out for breakfast and shopping before we check-in later that afternoon.

The check-in and check-out is smooth. The wifi is good. The breakfast is good. The room (bed) is comfortable. The location of the hotel is good, close to FOs along the road. There is circle K (opens 24 hours) convenience store just inside the building, adjacent to hotel entrance/lobby for our convenience should we need anything.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 4, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Grand Serela Hotel Bandung.

We are very pleased to read that you appreciated the assistance of our staff and enjoyed your visit in our hotel.

It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Your remark has been carefully noted and We can assure you that the necesssary steps have been taken to avoid such inconvenience in the future.

We hope you will give us the opportunity of welcoming you again in Grand Serela Hoel Bandung. In the meantime, We remain at your disposal should you require any further assistance.

Best Regards,
Dian
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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed April 1, 2013

You may find many factory outlets along the road. Breakfast buffet spread is good with choices locals and cereals ... very filling .... The front office staff are courteous however their basic command of English need to be improved a lot more .... Nevertheless, Ms Dian - the Guest Relation Officer is very pleasant and helpful throughout our stay ...

Room Tip: We took the Grand room (suitable for 4pax) . If you are on business travel, pls bring along reading...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 3, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung,

We would like to thank you for choosing to stay with us during your visit to Bandung.
We are very pleased to read that you appreciated the facilities that we provided and enjoyed your visit in our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Grand Serela Hotel Bandung during your next visit to Bandung.

Best Regards,
Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 14, 2013

I was checked in on 12 March 2013 in #103, the FO Staff and Security Team, they really know how to screwed your day. When i was enter the lobby, there are no one greet me except one guy from HK Public area. the security, they are trying to be like an army soldier instead of hotel security, they were rude and mostly use high tone. on 13 March 2013, when they have major meeting event from "DISPENDA", i experienced unpleasant incident with the security team, the parking area was full and they asked me to hand over my car key so they can parked my car, at that time i inform to one of the security to prepare my car by 09:00 but what happen later is, i walked out from the lobby, i cannot find the security team and i cannot find my car, after 5 - 10 minute, one guy from security came and i found my car was parked next to hotel alley but the thing is my car was parked in front row and the only way to pull out my car is by pull out another 2 cars behind, and yes it takes time and i have to pull out my car by myself. when i asked my car key, another security guy with high tone and rude behavior blame me because i don't give him my parking ticket, the thing is, I WAS THERE FOR MORE THAN 10 MINUTE TO LOOK THE SECURITY PERSON TO EXCHANGE MY PARKING TICKET.
and also there was sales people who were unfriendly with unpleasant manners.
this hotel gave you ;
- unfriendly face with long face and rude behavior.
- people who don't care about you, they only care about their system/tools.
- Average Sleep Quality
- Good internet access
- Good Breakfast
- Bad Service from FO Staff
- Low to medium budget hotel.
- comfy room

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, March 14, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung,

Thank you for bringing to our attention the problem you have encountered during your visit in our hotel.

It is with sincere regret that we note your dissatisfaction with our service and facilities.
Kindly rest assured that additional training will be given to our staff to avoid this kind of incident in the future.

It was unfortunate that such an incident occurred during your stay with us.
We hope you will give us the opportunity of welcoming you again in Grand Serela Hotel Bandung.

Best Regards,

Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Bandung
#8 Family Hotel in Bandung
#8 Romantic Hotel in Bandung
#14 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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