We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Valuable for what u spend” 4 of 5 stars
Review of Serela Riau Bandung

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Serela Riau Bandung to your Saves list
Serela Riau Bandung
3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia   |  
Hotel amenities
Ranked #12 of 160 Hotels in Bandung
Klang, Selangor, Malaysia
2 reviews
“Valuable for what u spend”
4 of 5 stars Reviewed April 3, 2013

Reach Bandung at 29 March 13, check in at Hotel Image & Resto for 2 day. But really feel not comfortable with this hotel. Change to Selena for next 2 day.
I was checked in to Selena hotel on 31 march 2013, the hotel facility good & room clean.
Hotel Staff is friendly. The Location is at bandung heart city. Price room reasonable.
Breakfast also good, delicious.
Along the road u can find many FACTORY OUTLET( The Secret, Mr Bean .....)

The most important is clean.

KFC restaurant around 5 min walk from hotel,
Ten ten cafe just beside the hotel building with 2 min walk from hotel.
The most convenient is inside the hotel building, it's hv a shop & e concept something like 7-Eleven.

Really feel like recommend this hotel to all the friend.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 5, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

We would like to thank you for choosing our hotel as your preferred accomodation during your recent visit to Bandung.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Grand Serela hotel bandung.

Best Regards,
dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

301 reviews from our community

Traveler rating
    119
    108
    51
    16
    7
See reviews for
104
31
16
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 2, 2013

I stayed with my family for 2 nights here in family/grand room (on the 6th floor-highest floor). It is a duplex room which has an upper floor which is kind of unique to me because i have never stayed in such room in a hotel. It is not spacious but fits all 4 of us nicely. The room is really comfortable, the AC works fine.The wifi strength in the room is really good. Wifi strength in the corridor is also very good. The bathroom is located on the lower floor near room entrance (just like any typical hotel room). Toilet amenities are complete. The hotel provides 4 towels, 4 toothbrushes, bar soaps and shower gel & lotion bottles etc. There are flat screen TVs on each floor. The room & bathroom size are not spacious but OK. Basic amenities like safebox, slippers and tea & coffee makers are available.

There is no extra power outlet/socket in the room. We had to use a 3-way socket adaptor on the TV power outlet/socket. The room is a bit dim, there is insufficient lighting to illuminate the room. There is no lamp on the ceiling. I hope that the hotel management will provide options for more lighting (on the wall or ceiling) and power sockets/outlets in the room.

The breakfast served exceeds our expectation. The food variety caters to our needs in that it has just enough variety for all 4 of us. The food taste good too. The kitchen staffs were attentive to our needs.

The hotel provides free airport transfer. We arrived in Bandung early in the morning so the hotel driver picked us up just as we landed. The hotel driver ,Pak Dede, is really courteous and helpful. Upon arrival at the hotel, the reception staff serves us welcoming drinks.The hotel lets us keep our luggage at the reception (which is a really good gesture of hospitality), so we could go out for breakfast and shopping before we check-in later that afternoon.

The check-in and check-out is smooth. The wifi is good. The breakfast is good. The room (bed) is comfortable. The location of the hotel is good, close to FOs along the road. There is circle K (opens 24 hours) convenience store just inside the building, adjacent to hotel entrance/lobby for our convenience should we need anything.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 4, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung!

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Grand Serela Hotel Bandung.

We are very pleased to read that you appreciated the assistance of our staff and enjoyed your visit in our hotel.

It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Your remark has been carefully noted and We can assure you that the necesssary steps have been taken to avoid such inconvenience in the future.

We hope you will give us the opportunity of welcoming you again in Grand Serela Hoel Bandung. In the meantime, We remain at your disposal should you require any further assistance.

Best Regards,
Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed April 1, 2013

You may find many factory outlets along the road. Breakfast buffet spread is good with choices locals and cereals ... very filling .... The front office staff are courteous however their basic command of English need to be improved a lot more .... Nevertheless, Ms Dian - the Guest Relation Officer is very pleasant and helpful throughout our stay ...

Room Tip: We took the Grand room (suitable for 4pax) . If you are on business travel, pls bring along reading...
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, April 3, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung,

We would like to thank you for choosing to stay with us during your visit to Bandung.
We are very pleased to read that you appreciated the facilities that we provided and enjoyed your visit in our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Grand Serela Hotel Bandung during your next visit to Bandung.

Best Regards,
Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 14, 2013

I was checked in on 12 March 2013 in #103, the FO Staff and Security Team, they really know how to screwed your day. When i was enter the lobby, there are no one greet me except one guy from HK Public area. the security, they are trying to be like an army soldier instead of hotel security, they were rude and mostly use high tone. on 13 March 2013, when they have major meeting event from "DISPENDA", i experienced unpleasant incident with the security team, the parking area was full and they asked me to hand over my car key so they can parked my car, at that time i inform to one of the security to prepare my car by 09:00 but what happen later is, i walked out from the lobby, i cannot find the security team and i cannot find my car, after 5 - 10 minute, one guy from security came and i found my car was parked next to hotel alley but the thing is my car was parked in front row and the only way to pull out my car is by pull out another 2 cars behind, and yes it takes time and i have to pull out my car by myself. when i asked my car key, another security guy with high tone and rude behavior blame me because i don't give him my parking ticket, the thing is, I WAS THERE FOR MORE THAN 10 MINUTE TO LOOK THE SECURITY PERSON TO EXCHANGE MY PARKING TICKET.
and also there was sales people who were unfriendly with unpleasant manners.
this hotel gave you ;
- unfriendly face with long face and rude behavior.
- people who don't care about you, they only care about their system/tools.
- Average Sleep Quality
- Good internet access
- Good Breakfast
- Bad Service from FO Staff
- Low to medium budget hotel.
- comfy room

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, March 14, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung,

Thank you for bringing to our attention the problem you have encountered during your visit in our hotel.

It is with sincere regret that we note your dissatisfaction with our service and facilities.
Kindly rest assured that additional training will be given to our staff to avoid this kind of incident in the future.

It was unfortunate that such an incident occurred during your stay with us.
We hope you will give us the opportunity of welcoming you again in Grand Serela Hotel Bandung.

Best Regards,

Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2013

As part of Kagum group, it was no surprise for me if I'd feel homey in this hotel. A getaway trip with husband felt like no trip. We felt we're home in out of town. The room was spacious. The food was also good, for a hotel. Located in Jl. Riau is the star of this hotel. FOs and culinary experiences are all in walking distance.

Although the sheet and the towels need to be renewed, they still managed the sanity of the room. Lacking of work out equipment can be a down fall of this hotel too. But hey, if you're in full-FOs-culinary-scheduled trip, I don't think gym would matter that much.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, March 14, 2013
dear Mrs. Aisanya,

Warmest Greetings from Grand Serela Hotel Bandung

We would like to express our deepest gratitude for your kind loyalty and support towards Grand Serela Hotel Bandung.

It is most gratifying to read that our valued guests are fully satisfied with the products and services that we offer. Thank you for your kind appreciation to us.

It has been a great pleasure for us to be at your service during your stay with us. We hope to have the pleasure to welcoming you again during your next visit to Bandung.

Best Regards,
Management of Grand Serela Hotel Bandung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed March 7, 2013 via mobile

We feel like home throughout our 5d4n stay ...comfy and clean clean clean..i am happy staying here...just that the wifi was not that good in the room at level 1..need to go the lobby first then only you're able to connect wifi..even then sometime no wifi detected at all...a bit frustrating coz not able to share the shopping excitement with friends n family

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, March 14, 2013
Dear valued guest,

Warmest Greetings from Grand Serela Hotel Bandung

Thank you for taking the time to convey your comments and unfortunately your complaint about your room facilities.
We appreciate your concern, interest and the time taken to bring these matters to our attention.

Rest assured that we will emphasize on training for the comfort of our future guests.

We hope this experience will not impair your trust in Grand Serela Hotel Bandung, and that you will give us the opportunity of welcoming you again soon.

Best Regards,

Dian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan, Utah
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 4, 2013

This is really quite a nice hotel with nice, helpful staff, nice conference facilities, and a quite good restaurant. But then you get into your room with the GREY towels and dingy, GREY linens that don't smell fresh, and it gives you a more run down feeling. Also, even the nonsmoking rooms have some tobacco smell. Overall we had a great stay and enjoyed this hotel.

Room Tip: Watch out for rooms near the front of the hotel where one hears traffic noise constantly.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianWulan, Guest Relations Manager at Serela Riau Bandung, responded to this review, March 8, 2013
Dear Valued Guest,

Warmest Greetings from Grand Serela Hotel Bandung,

Thank you for taking the time to convey your comments and unfortunately your complaint about your room facilities.
We appreciate your concern, interest and the time taken to bring these matters to our attention.

Regarding the room cleaning, we have instructed our Executive Housekeeper to rectify the problem immediately.
Rest assured that we will emphasize on training for the comfort of our future guests.

We hope this experience will not impair your trust in Grand Serela Hotel Bandung and that you will give us the opportunity of welcoming you again soon.

Best Regards,

Management of Grand Serela Hotel Bandung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Serela Riau Bandung? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Bandung
#8 Spa Hotel in Bandung
#8 Family Hotel in Bandung
#17 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Priceline, TripOnline SA, Despegar.com, Hotels.com, Asiatravel.com Holdings and Tingo so you can book your Serela Riau Bandung reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

Owners: What's your side of the story?

If you own or manage Serela Riau Bandung, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.