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“Good location but need some improvement” 4 of 5 stars
Review of Serela Riau Bandung

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Serela Riau Bandung
3.0 of 5 Hotel   |   Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia   |  
Hotel amenities
Ranked #13 of 162 Hotels in Bandung
Kuala Lmpur
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good location but need some improvement”
4 of 5 stars Reviewed January 24, 2013

Their location is very good, the staff is very friendly. But their grandroom need to improve...the room lighting is too dimm, the hairdryer is not working and the television picture is very blurr.
Housekeeping is also good and efficient.
Overall, it is worth of staying and I will definitely come back to this hotel.

Room Tip: . The 1st lift is not functional very well can.only carry 4 guest at one time . No swimming pool, t...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anom a, Front Office Manager at Serela Riau Bandung, responded to this review, January 30, 2013
Dear Shamkul,

Thank you for your feedback. I apologize if the room lighting is too dim, the hairdryer is not working and the television picture is very blur is not meet with your expectation. It would be very helpful for me if you could give us an input what are the things that we could do more to give a touch in the room. Your comment will be very much appreciate to discuss in our team.
Again thank you for your review and it would be my rejoice to personally welcoming you back at Grand Serela Hotel,

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Cocos Island, Mariana Islands
1 review
5 of 5 stars Reviewed January 24, 2013 via mobile

It's a perfect place to stay located near to factory outlet spacious room. Warm welcome by staff especially Miss Dian. Friendly service. Clean room. Value for money . You also can find Restoran near by and very convenient .

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anom a, Front Office Manager at Serela Riau Bandung, responded to this review, January 30, 2013
Dear Mr. Kifli

Thank you very much for the lovely review from you. We are delighted that you enjoyed your stay at our hotel. Your comment is very much appreciated. We look forward to welcoming you back at Grand Serela Hotel.

Warmest Regards
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

The location of hotel was very good, where the central of outlet is here. But i really disapointed with the room. The air conditioner was not really cold, upper room television was very terrible.
The toilet was dirty with no tissue.
The service so far so good. Receptionist was friendly. And they always help when we needed something.
But i wonder why the room seems not well prepared. Why we have tocalled the room service first to asked what we need that every rooms must have. For example tissue. The refregenerator was out of service and so the thermos. The glass in the bathroom very dirty.
I'll think twice if i have to stay at grand serella.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anom a, Front Office Manager at Serela Riau Bandung, responded to this review, January 30, 2013
Dear Mr. Deyta

Thank you for your time to write your feedback on tripadvisor, and thank you for choosing Grand Serela hotel as prefered to stay.
I am very sorry to hear you unhappy experience during your stay with us, especially with our room, air conditioner and television , it will be our concern to improve our service in the future, we have made action for this matter and we make sure it does'nt happen in the future, once again thank you very much, and we hope to welcome you to grand serela hotel sometime in the near future.

Warmest Regards
Anom
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Sungai Petani, Kedah, Malaysia
1 review
4 of 5 stars Reviewed January 22, 2013

is just 1 word...is a very good choice for u if u go travel at bandung..the food at there also taste good and the place is clear..room feel very relax and can have a good rest too...the price of the room also no

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anom a, Front Office Manager at Serela Riau Bandung, responded to this review, January 30, 2013
Dear Mr. JefryChing

Thank you very much for your review on tripadvisor, and thank you for choosing Grand Serela hotel during your stay in bandung, I am very pleased to see you enjoyed and happy during your stay with us, your review is a big awards and encourage for the best quality of service, We look forward to welcoming you back at Grand Serela Hotel.

Warmest Regards
Anom
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Singapore, Singapore
1 review
5 of 5 stars Reviewed January 20, 2013

very pleased with my recent in Serela, great service and location. Service staffs were fantastic and the rooms were neat and proper.
Location of Serela is near to major factory outlets and eateries....walking distance.
Rooms rates were reasonable and very good breakfast spread.
Will definitely stay in Sersla when visit Bandung the next time.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anom a, Front Office Manager at Serela Riau Bandung, responded to this review, January 30, 2013
Dear Mr. Wong G

Thank You for choosing to stay at grand serela hotel and for taking the time to write a review of your feedback. We are pleased to see you enjoyed your overall stay with Us, and we hope to welcome you to grand serela hotel sometime in the near future.

Warmest Regards
Anom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2013

Called the hotel a day before to book pick up from airport. The staff was very helpful. Hotel pickup was on time and complimentary. Front desk staff was very friendly and those at the concierge were very helpful and can recommend places to shop and eat. Free wifi at lobby, restaurant and corridors of level 1. Circle K, a 24 hours convenience store is at the lobby and very convenient. The AIR ASIA office is also opposite to it. The room was nice and clean with basic toilet amenities. Minus point: only one pillow per person and it was too soft.. TV has more than 50 satellite channels but many were fuzzy with poor reception. Breakfast had moderate choices but tasty. The hotel location is good as its only walking distance to most Factory outlets at Jalan Riau (Summit, Oasis, ForMen, STAMP etc.). It's also walking distance to eatery like Ten to Ten, KFC, etc. Have to take taxi if wish to go to Rumah Mode. Get the metre taxi - will cost 30k rp. Minus points again: Don't try the Nature Spa here though, it's overpriced and staff weren't very good. Better go to any spa in town (Rogers-highly recommended). Sadly, transport to airport was a disaster. We've booked for 930am and was punctual but the hotel's driver wasn't. We actually had to force the hotel to send us so as not to miss our flight home. They need to improve on this. And another thing, I think it's a bit pricy for a 3 star hotel so won't get my vote for price.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 31, 2012

The hotel is located in an excelente location, next to good food outlets like KFC and pizzahut, 300 mts from factory outlets. The public relations employee, DIAN, is an excelente person, willing to help us on our stay. She was there from day one when we checked in, till the last day, helping us getting around, got us a nice room upgrade at a very good price. Thank you DIAN and grand serela for making our stay in bandung a great shopping and holiday expirience. Will go back to grand serela always.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) No 56, Bandung 40153, Indonesia
Location: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Bandung
#8 Family Hotel in Bandung
#8 Spa Hotel in Bandung
#18 Business Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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