We book 4 rooms for the whole family, unfortunately we did not get all the requirements (we book all double beds plus 2 extra bed, but get 2 twin and 2 double), although 2 rooms upgraded but still we got 2 twin beds which a hassle for family with toddlers.
Check in process was average, the service was good as we came early, we can get 2 rooms by 11AM and other 2 rooms just after 2PM. We request all rooms to be at one building and one floor, but not available so we were in separate buildings, the new wing was ok, clean and comfortable. The old wing rooms were worn out. Carpet was not clean, the small pillow were dirty that I don't dare to try as it will give me allergic to dust. Bathroom still functioning well but there's a lot of stains. Other things are ok. I personally don't really like the breakfast, there are various option but taste average. But my family seems to enjoy it so I'm sure it's just ok.
Overall, they have a very good service, friendly and attentive. As the location is very strategic (not too crowded, not too quiet), they need to do some improvement to the rooms to keep up with other new hotel.
- Official Description (provided by the hotel):
- Grand Serela Setiabudhi Hotel is one of Member Kagum Group Hotel Management. Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more less
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- Also Known As:
- Grand Seriti Hotel