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“nice location but need some improvement” 3 of 5 stars
Review of Grand Serela Setiabudhi

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Grand Serela Setiabudhi
4.0 of 5 Hotel   |   Jalan Hegar Manah 9-15, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)   |  
Hotel amenities
Ranked #38 of 162 Hotels in Bandung
Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
256 helpful votes 256 helpful votes
“nice location but need some improvement”
3 of 5 stars Reviewed December 3, 2013

We book 4 rooms for the whole family, unfortunately we did not get all the requirements (we book all double beds plus 2 extra bed, but get 2 twin and 2 double), although 2 rooms upgraded but still we got 2 twin beds which a hassle for family with toddlers.

Check in process was average, the service was good as we came early, we can get 2 rooms by 11AM and other 2 rooms just after 2PM. We request all rooms to be at one building and one floor, but not available so we were in separate buildings, the new wing was ok, clean and comfortable. The old wing rooms were worn out. Carpet was not clean, the small pillow were dirty that I don't dare to try as it will give me allergic to dust. Bathroom still functioning well but there's a lot of stains. Other things are ok. I personally don't really like the breakfast, there are various option but taste average. But my family seems to enjoy it so I'm sure it's just ok.

Overall, they have a very good service, friendly and attentive. As the location is very strategic (not too crowded, not too quiet), they need to do some improvement to the rooms to keep up with other new hotel.

Room Tip: Choose the new wing for a better room.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this review, December 4, 2013
Dear Mrs. Kiki


Thank you for choosing our hotel on your vacation in Bandung and appreciated that you've posted your experiences to the TripAdvisor.

First of all, we are really sorry for the inconvenience for arrangement room when you arrival , we will improve all the thing service and coordination with front Office and housekeeping department about arrangement and cleanliness room.

We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We really want to meet you again in the near future so that we could extend our hospitality to you and your family

We should be pleased if you would to back at Grand Serela Setiabudhi Bandung in the future.

Thanks and Best Regards

Suci Hati
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    80
    103
    27
    6
    5
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 8, 2013

Upon arrival to this hotel after a 3.5hr drive from Jakarta we immediately jumped in the shower. We then get out of the shower and find no towels in our room. I go down to reception while my partner is dripping wet and still it takes 10min to get x2 towels. This combined with no WiFi Internet in the rooms makes this a hopeless experience. VERY DISAPPOINTING!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, Manajer at Grand Serela Setiabudhi, responded to this review, December 1, 2013
December 1fst , 2013
Dear, Our Honor Guest

Warmest regards from Grand Serela Setiabudhi Bandung, a City of Fashion and Culinary.

First of all, thank you for staying with us and thank you as well to post your experiences to the TripAdvisor.

We would like to appologize deep in our heart for your inconvenience of the towels in the room. Our Management will concern to provide a towels in each room and than we will also improve our service

we would like to apologize also for your inconvenience didn't got WiFi connections in the room, actually we provide cable connection in the room and WiFi connection at public area such as lobby & restaurant but if you need wife connection in your room we will provide or set up the WiFi connection on request. once again we would like asking truly apologize for your inconvenience we will do our best for your next visit to provide WiFi in your room.
so we are waiting for your next visit,

thank you for your visit and comment we truly appreciated it will be motivation for us to improve our quality of service.

thank you and best Regards

Suci Hati

Hotel Manager
Grand Serela Setiabudhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2013

We went to Bandung for shopping and find the best local food as usual, to do that thing then we have to stay in a great location as Bandung also have a problem with traffic jam on the weekend. We choose to stay at Grand Serela Setiabudhi that recommended by friend as on of a great place to stay, it's very strategic and convenience.
First time we walk into the lobby, the staff greeted and welcome us, it feels like at home, smile and greeting always given by all staffs around the hotel. They assist our needs with heart.
The hotel facility is also good, especially kids corner, our kid loves it.
Over all what we need is in there......great services, great food and great value. Two thumps up for Grand Serela, hope they can always consistent to give a best services to the guest.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, Manajer at Grand Serela Setiabudhi, responded to this review, October 26, 2013
Oktober 27, 2013
Dear Mrs.Nina

First of all, thank you for choosing our hotel for your trip in Bandung.

We should appreciate your review on Tripadvisor and we thank you for excellent review.
We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We should be pleased if you would to back at Grand Serela Setiabudhi Bandung in the future.

Thanks and Best Regards

Suci Hati
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manado, Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2013

One night trial stay at grand selrela setiabudhy Bandung my family ang I got wow experiences and surprises. First positive impretion came from front desk agen, Agin great my family with warm welcome and offering help to assist luggugages then he escorting me into our room while explain ll the hotel facilities as well as ll the best places to visit whitin bandung area. In early morning during breakfast time that guy come offer to chat and asking me how all the thing about facilities andservices then he said please feel free to cantact him at all time when need an assistant . Thank you Agin for your hospitality and such excellence service and for sure i will stay back at grand serela at the future holiday in Bandung. Very recomended place to stay for

Room Tip: More high level floor can see betterview
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this review, October 17, 2013
Dear Mr. Bobby

First of all, thank you for choosing our hotel for your trip in Bandung.

Glad to know that your enjoying your stay with us , with our services, Quality of food and outstanding service staff Mr. Agin Our Front Office Supervisor

In Our Hotel little thing means a lot we concern of our guest needed, once again thank you for your share experience in TripAdvisor and looking forward to welcome you again in the next future

Thank you for your good input and we wait your next visit to our hotel in the future.

With our best regards,

Suci Hati
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 14, 2013 via mobile

Stay in Grand Serela Setiabudhi, you will get amazing services with best location. Its located in area with famous places: cihampelas, cullinary adventure (surabi imut), rumah mode, ciwalk, etc. They have comfort room, nice pillow, clean towel, spa, swimming pool, n staff with bauty smile ;). Don't be uncomfort with problem about facilities n services, just call hotel management and crew, they will bring u their best. Its recommended hotel with competitive price. ;)

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this review, October 16, 2013
Dear Mr. Dedi

We were happy to know that you were satisfied with our services and facilities and thank you as well to share your memorable experiences to the TripAdvisor.

First of all we would like to say thank you for your visit check in at our hotel, and it is the honor for us having served you as our hotel guest . and we greatly appreciate for your compliment to our service and it makes a passion for us to improve the quality of our services,

Thank you for all, we do hope that you will come and stay with us again on your next visit to Bandung.

Once again than you.

Our warmest regards,

Best regard,

Suci Hati
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malang, Jawa Timur, Indonesia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2013

Stay in bandung at serela hotel is recommended. With boutique concept, offers exelent service for all of the guest.Front desk are friendly and give more information about the hotel and bandung.
Simple room but very comfy. I think all of the facilities are good although no swim pool.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this review, October 9, 2013
First of all, thank you for choosing our hotel for your trip in Bandung.

We were happy to know that you were satisfied with our services and facilities and thank you as well to share your memorable experiences to the TripAdvisor.

we apologize for our facilities not informed clearly,so didn't get information for that facilities,but actually we have that facilities Swimming pool, Spa , Fitness and Sauna maybe one of our staff didn't informed upon your arrival

We do hope that we will meet you again on your next visit to Bandung and we could extend our hospitality to you.

Once again thank you & best regards,

Suci Hati
Hotel Manager
Grand Serela Setiabudhi Bandung
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 18, 2013 via mobile

According to the web it said to have high speed internet but there was no wifi in the room?! Whats the point of having it in the lobby and restraunts when you cant have it in the room . Was really inconvienent..hope soon will have wifi !!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this review, October 17, 2013
Dear, Our Honor Guest

first of all we would like say thank you for your visit check in at our hotel and your comment in TripAdvisor, and then we also would like to apologize deep in our heart for your inconvenience didn't got WiFi connections in the room, actually we provide cable connection in the room and WiFi connection at public area such as lobby & restaurant but if you need wife connection in your room we will provide or set up the WiFi connection on request. once again we would like asking truly apologize for your inconvenience we will do our best for your next visit to provide WiFi in your room.
so we are waiting for your next visit,

thank you for your visit and comment we truly appreciated it will be motivation for us to improve our quality of service.

With our best regards,

Suci Hati
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Serela Setiabudhi

Address: Jalan Hegar Manah 9-15, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
Location: Indonesia > Java > West Java > Bandung
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Bandung
#21 Luxury Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Serela Setiabudhi 4*
Number of rooms: 99
Official Description (provided by the hotel):
Grand Serela Setiabudhi Hotel is one of Member Kagum Group Hotel Management. Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more   less 
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Also Known As:
Grand Seriti Hotel

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