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“Friendly staff” 4 of 5 stars
Review of Grand Serela Setiabudhi

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Grand Serela Setiabudhi
4.0 of 5 Hotel   |   Jalan Hegar Manah 9-15, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)   |  
Hotel amenities
Ranked #32 of 151 Hotels in Bandung
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Friendly staff”
4 of 5 stars Reviewed June 16, 2013

Stay in grand seriti hotel for three days, overall are good. Walking distance to rumah mode (short-cut by passing throught setiabudi supermarket). Only one complaint for room bathtube, water leaking till cant taking bath, even making complaint with front desk but no repairment.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I Gede Nyoman S, General Manager at Grand Serela Setiabudhi, responded to this review, June 19, 2013
Dear Mr. Lcm260,

Thank you for choosing our hotel on your vacation in Bandung and appreciated that you've posted your experiences to the TripAdvisor.

First of all, we are really sorry for the inconvenience which happen during your stay and we have coordinated to our engineering department to fix up the bath tub.

We do expect that you will come and stay again with us on your next visit to Bandung.

With our warmest regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
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    25
    5
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Any
English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed June 3, 2013

Checked-in in the afternoon at ard 12 plus 1pm.. The process took about 10 mins or so, and we thought that we will not be allowed to check-in as we reached earlier than expected, but were delighted when we can do so, with the help of the friendly counter staff!

It was only a short stay (2 days), and we were glad we chose Grand Seriti.. One thing we loved about the hotel was the FOOD! I have seen comments saying that the food was blend, gosh, it was opposite! I thought the food were great!! With a very nice mix between indonesian and western food, and I must say, I totally love the porridge!

We had 2 rooms, and both rooms were cleaned, with comfy bed and pillows. However, one of the rooms was missing the chiller / fridge, (but it doesn't affect us, we weren't using it anyway) The facilities were adequate, notice that there's a small swimming pool, but did not use it, maybe the next time when I am here. They had alot of TVs channels to choose from as well! Not to mention their toilet was cleaned!

When it was time to check-out, the counter staff greeted at us, (I mean, they greeted us throughout the stay, not only on the last day) and while waiting for the check-out, this beautiful lady (who had served me on the check-in day) chatted with me, and asked me if I enjoyed my stay here... etc.. and then, bidded us good-bye.

I think her name is Melissa! Thumbs-up Melissa! And Thanks to everyone working at Grand Seriti for making our stay an enjoyable one!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I Gede Nyoman S, General Manager at Grand Serela Setiabudhi, responded to this review, June 19, 2013
Dear Ms. Elaine L,

First of all, thank you for choosing our hotel for your accommodations during your trip to Bandung, and thank you also to post your experiences to the TripAdvisor.

We are happy to know that your were satisfied with our service and facilities. We do hope, you will return back to our hotel on your next trip to Bandung, so that we could extend our hospitality to you and your family.

Once again thank you, wish god will always bless you and your family.

With our warmest regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex, UK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 26, 2013

Checked in there about 4pm for 2 rooms. Had to wait for about 15 mins for final check. Got in the room still found tv, kettle and phone not working and in the other room, bathroom door lock couldn't be opened.
Hotel was nice, good location. Near some FO areas in Dago and Setiabudi but not within walking distance. Rooms were clean and good size, bathrooms were clean, just bathroom's bin has seen better days. No wifi in the room, just cable to plug into laptop.
Lots of variety of Indonesian food for breakfast and adequate for western, only the food was blend. Need to improve for the taste.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I Gede Nyoman S, General Manager at Grand Serela Setiabudhi, responded to this review, June 3, 2013
Dear Mr or Mrs PetiteWidy,

First of all, thank you for choosing our hotel during your visit to Bandung, and thank you also for your comments which posted in TripAdvisor.

We have followed up your comments to our respective department and please apologize for those things which bothering your impressions.

For your next visit to Bandung, you may book your room through our website at www.grand-seriti.com and get a competitive rates in our E-booking.

Once again, thank you and we do hope we could meet again on your next coming to Bandung

With my best regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cirebon
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 20, 2013

Stay at Grand Seriti is a good decision. We arrived at night. First impressive, hotel looked nice n comfort. Room clean and comfort. Sleep well. Recommend n will come back again. Close to everywhere, like a local supermarket, fast food restaurant like McDonals, Cihampelas, PVJ. For business people who just stay n sleep really suit me well n price very competitive. Hotel Staff very helpfull and friendly.

So, I want to come back again, and want to stay long........... :D

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
1 review
4 of 5 stars Reviewed May 17, 2013

Staff personnel, they know how to really make you feel at home, and if you need anything it is like asking a family member. The room is also clean and comfortable. Location, easy to reach and near with local supermarket and famous factory outlet in bandung (rumah mode).

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 17, 2013 via mobile

Great hotel overall
Good service, the room is clean, complete facilities (swimming pool, gym)
Problem n suggestion
1. One of my bed lamp can't be turn off...
2.need addition of more weight lifting at the gym
3.distance with the main road about 10minutes with walking
you have to drive your own car or order a cab, if you want to go around

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung, Jawa Barat, Indonesia
1 review
4 of 5 stars Reviewed May 9, 2013

first thing that comes to my mind is great service from the staff and comfortable room hotel.
i 've got many experiences from every room or places that i've been visited and the hospitality is awesome. i never regret spending with this hotel because i've found it really suites with all the things i need about hotel.

Room Tip: you can choose the room near to the coridor because it helps you to reach every place you want to vi...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Serela Setiabudhi

Address: Jalan Hegar Manah 9-15, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
Location: Indonesia > Java > West Java > Bandung
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Bandung
#11 Best Value Hotel in Bandung
#15 Family Hotel in Bandung
#21 Luxury Hotel in Bandung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Serela Setiabudhi 4*
Official Description (provided by the hotel):
Grand Seriti Boutique Hotel Member of Kagum Group Hotel Management Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, karaoke, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more   less 
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Also Known As:
Grand Seriti Hotel

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