My mother and I just stayed at Ketut's Place based on a recommendation from a friend. I did not look at trip advisor as I would usually do, as my friend said they loved it there. Unfortunately I should have read and heeded the advice of the recent travelers there. I am a positive person and I don't like giving negative reviews, especially since the people of Ketut's place were very nice, but this was our experience.
I booked the room through email and left a deposit through Pay Pal. I asked for airport transportation and Ketut said that he would have someone there at the airport waiting for us. Our plane was running slightly late but when we walked outside the airport there was no transport waiting for us. I looked around for a while and finally called Ketut's Place to ask if they were coming. The son answered the phone and couldn't find my reservation. I had to call back after he called his father to make sure we had a reservation. The reservation was finally found and I was asked if I still wanted someone to pick us up. I asked how long it would take and he replied 30 minutes, so I said okay. Over an hour later a driver comes to pick us up. Then it was over an hour drive to the guesthouse. We had been waiting so long and before that were traveling all day to get to Bali; we just wanted a clean comfortable room to rest in. We found the room to be very damp with much dust and dead insects along the floor and on the furnishings. The bathroom (outside the room) had many ants on the toilet and around the toilet, and there was an ant infestation on the stairs as we walked up to our room. When we asked Ketut about it, he said, "No problem...just sprinkle some water on them and they will go away." My mom was not satisfied with this response and insisted that he get someone to use insect spray. Ketut's son helped us out and cleared away the ants (even he was very surprised about how many there were).
The rooms were full of character and had beautiful carved wooden doors and lovely artwork inside. However, the whole room was extremely damp and smelled of mildew and musty odors. The curtains looked very worn and had mildew and mold on them. Our towels were very damp and smelled of mildew and perspiration. The towels were also ripped and had stains on them. We stayed in that room for two nights (they did not come in to clean to room in between the 2 nights) and then in a deluxe airconditioned room for one night. The deluxe room was much bigger and nicer but everything was still very damp until we left the a/c running for a while. Even then the bedding still smelled of mildew, but thankfully the towels did not.
We also booked a city tour through Ketut, and he told us of all the temples we would see and all these other wonderful places. It sounded great! In reality we probably saw half of what he described, though our guide was very nice and explained things well.
The morning we had to leave, we needed to be at the airport for 9am. Ketut said we needed to leave at 7:30am and that he could arrange airport transportation but it would be 300,000 IDR instead of the usual 250,000. He said that this was because it was an early morning airport dropoff, that it cost more to have someone get up early and drive us. This didn't make sense to me but we agreed to it. Ketut said that we could have breakfast at 7am because we had to leave at 7:30, but the kitchen was dark when I came down with the luggage at 6:50. No one was around to make breakfast (usually they start serving at 7:30, but no one was even around then). Finally Ketut's wife got someone to make our breakfast and serve it to us at 7:45. Upon checkout, Ketut charged me an extra 3% for using my credit card and forgot about the deposit I had made through PayPal. Even after I reminded him about the deposit he didn't deduct the correct amount from my bill. I was in a hurry so I signed the receipt quickly without asking for an itemization. I thought the bill seemed high, so I asked him to write out the charges. He charged more than was listed on the menu for the food items, and what I had signed for turned out to be more than what was itemized. I asked him to just use the extra amount for tips for his staff, but I don't know that this will actually happen.
Overall I felt that Ketut and his family and staff were very nice but Ketut was defintely rather scatterbrained. Also the dampness, the tattered curtains and towels, and lack of cleanliness in some areas made for an uncomfortable stay. I was disappointed after the glowing recommenation from my friend. Unfortunately I would not recommend this guesthouse to others.
- Official Description (provided by the hotel):
- Nestled within lush Balinese gardens, Ketut's Place boasts an outdoor pool and cosy rooms with a private terrace or balcony. It also offers 24-hour room service and free Wi-Fi in all areas. In-room massages can be arranged upon request. Ketut's Place is located in the peaceful town of Ubud, just 500 metres from Ubud Palace and Ubud Art Market. Monkey Forest is within 700 metres away, while it takes 5 minutes to drive to Tegalalang from the property. Ngurah Rai International Airport is a 1.5-Hour drive away. Cooled with a fan or air conditioning, the Balinese-inspired rooms are all equipped with a wardrobe. Views of the pool or greenery can be enjoyed from the private terrace or balcony, which is fitted with a seating area. En suite bathrooms come with a shower. On-site conveniences include vehicle rentals, airport pick-up arrangements and tour assistance. Cycling and hiking trips can also be arranged upon request, while luggage can be stored at the 24-hour front desk. Guests who drive enjoy free parking privileges. Serving local specialties, Ketut's Place also offers special diet menus. Breakfast can be enjoyed in the privacy of guestrooms. ... more less
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- Also Known As:
- Ketut`s Place Hotel Ubud
- Ketuts Place Ubud
- Ketuts Place Hotel Ubud
- Ketut's Place Ubud, Bali