I stayed at Melati Cottages for two weeks. Went for a workshop with a group of about 25 colleagues. The lack of cleanliness and poor food went with the low price so I had no expectations there. I am writing this review because on the eve of my departure date when I started to pack, I found that my passport, credit card and money had been taken from my suitcase. I had kept all locked in my suitcase until last day when I had to change rooms to accomodate them and I got careless and left it unlocked.
It was Friday and I had to wait till Monday for the American Consulate to open. I had to FLY on Monday to Java to get an emergency passport and then back to Bali to fly home. Besides the ordeal and expense it added 21 hours of travel to my return trip. I had to go through extra time in US Customs for them to check my identity and was told I may have to do that after every trip in case someone is using the passport after altering it.
The management acted so sorry on the surface but did absolutely nothing meaningful to help me get it back. They told me they "asked" their staff if they had seen it, they searched the rooms, gardens etc but I had not taken it out of the room. They obviously were not going to acknowledge it was theft. It seemed all they cared about was not looking bad and protecting themselves. Another member of our group had her phone taken and she offered a reward and got it back (after being asked to up her reward). I also offered a reward but because I had involved the police (needed a report for American authorities) for sure it wasn't going to "show up".
Fortunately, I am a seasoned traveler and had a photocopy of the passport and extra fotos with me. This made it a lot easier to replace quickly. Please also do not use the security boxes. They tell you they have only one key and then it is your word against theirs.
- Also Known As:
- Melati Cottages Hotel
- Melati Cottages Hotel Ubud
- Melati Cottages Ubud, Bali
- Official Description (provided by the hotel):
- "Melati" means jasmine. This delightful complex consists of several 2-storey structures, each with a number of rooms all ensuite with balconies, looking out over the gardens or ricefields. ... more less