My husband and I and our 16-year-old son just returned from Bali and a delightful 4-night stay at Ubud Village Resort and Spa. ( I've rated it at 4 stars, but I would say it's really 4.5) We had spent the previous 5 days in Amed doing an Open Water Dive Course, and were looking forward to some quiet rest and relaxation after several long days of diving and studying - Ubud Village Resort did not disappoint! The staff were friendly, pleasant, and accommodating of any of our special requests (we had both late check-in and check-out and both ran perfectly smoothly.) The main grounds are immaculately kept and very lovely, overlooking the gorgeous rice fields. The main pool (an infinity pool complete with swim-up bar) was gorgeous and well-maintained. We stayed in a Garden Villa - large and spacious, plenty of room for the 3 of us,and our own plunge pool, which we used quite a bit. Our villa was surprisingly large and included ponds full of Koi and frogs that wrapped around most of the villa, an outdoor soaking tub, two showers (indoor and outdoor,) and an outdoor cabana with mosquito nets as well as a table and chairs for alfresco dining. The surprising thing about the resort is its tranquility - it was fully booked when we were there, but so peaceful and quiet. We never figured out where all the other guests were - never saw more than a few of them at a time! The resort has a main restaurant, a coffee shop, and a pub, which are reasonably priced (especially for a resort.) The breakfast was ok and included several set choices (Continental, American, Florentine,Vegetarian), fresh fruit, juice, coffee or tea, and was served on the 2nd floor of the restaurant overlooking the rice fields. The resort also served afternoon tea from 4-5 each afternoon(coffee/tea, light snacks), which - like the breakfast - was included in the price of the room. We ate several meals in the hotel restaurant, and it was a good choice if you didn't feel like going into Ubud; menu included both local Indonesian menu items and more traditional Western foods (club sandwich, rack of lamb, grilled beef tenderloin.) Our son ordered room service one evening and was also pleased with the service and the quality of the food. The Spa is a real star - gorgeous, peaceful, quiet facility, very serene, and the estheticians/masseuses are very professional and concerned with making your experience as outstanding as possible. I had both a manicure and pedicure (badly needed after 4 days of diving!) and my husband and I had a Couples Massage - both in rooms overlooking the rice fields and accompanied by ginger/lemongrass tea and cake. Again, the spa was fully booked when we were there, but we didn't see anyone else as we came and went. Housekeeping did an excellent job and included evening turn-down service where they came and plugged in the mosquito coils, opened the mosquito nets,closed curtains, etc. As other reviewers have noted, the resort is about a 10-15 minute drive away from the center of Ubud, but there is an hourly shuttle service that runs between the resort and its sister property, the Ubud Village Hotel, which is right in the center of Ubud. We would have liked it better if the shuttle had run a bit more frequently - if you miss one, you have to wait for another hour, take a taxi, or walk. It is possible to walk to or from Ubud in half an hour or so, but the traffic and the lack of sidewalks and/or damaged sidewalk would make it a little iffy after dark. If you are planning on spending the whole day in Ubud, it's not a big deal, but if you just want to run over for a short time, it's a bit more of an undertaking, If you want to be able to walk out your door directly to restaurants and shops and crowds, this is not the resort for you. In our opinion, waiting for a transport, paying for a taxi, or taking a longish walk are reasonable exchanges for the peace and tranquility you receive! The transports were on time, efficient, and convenient , and the drivers will drop you off anywhere you ask along the way (eg, shops or tourist destinations) and also give you directions and recommendations for cafes and restaurants.
Just a few details kept me from giving this resort a 5-star rating: as other reviews have noted, the property is in need of some refurbishment -deck area and furnishings in our villa were tired and stained, some of the blinds in the villa were broken and couldn't be closed.AC is a bit underpowered for the size of the room, and the dim lighting in the villa - while ideal for romance- makes it a bit difficult to find things after dark. The 'swim-up bar' at the main pool - while it looks like a fully functioning bar - actually sends someone to the main restaurant to pick up whatever you order. We waited well over half an hour for two drinks(no one else in the pool area.) Had we realized that the attendant (in retrospect, we realize he was not the bartender) would be walking to the main restaurant, placing the order, waiting for it to be filled, and walking back to the pool, we might have thought twice about ordering drinks. Other tiny details: although the staff knew that we were paying for a 3rd person in the villa (and had made the bed up for him,) there were only 2 beach towels, 2 lounge chairs, 2 coffeecups, and 2 bottles of water provided. This wasn't a huge problem- and one I have no doubt they would have rectified if we had asked -, but it's that sort of attention to detail that - in our opinion - makes the difference between 4 and 5 stars. We also noted that our indoor shower had a large glass window that looked onto an algae-covered cinderblock wall and rocks in a koi pond. Nothing awful, but one expects to see something green if they're going to the trouble to provide a window- it was just water and rocks and a wall, and not the scenic sort, either, although most of the other parts of the indoor/outdoor bathroom were landscaped with water plants/flowers. Wifi in our room was slowish but adequate: however, our villa was as close to the main building as it was possible to get - have no idea what it was like in villas further away. In addition, our Garden Villa (220), while fine for us, would not have been the best choice for someone wanting a lot of privacy. There are some plantings that give a bit of screening, but our pool and lounge area were still easily visible to anyone walking by on the path, and our villa was directly next to a hotel entrance, so we did hear quite a bit of activity (golf carts, landscapers) in the morning. This did not in any way detract from a positive experience, but might be disappointing for some people who wish complete privacy or who are light sleepers. Having gone back and read some earlier reviews, I wanted to add that it is obvious the resort takes guest comments and suggestions seriously. Some earlier reviewers had commented about ants and insects having come through the open louvers at the top of the WC, where the glass window ends. I noticed in ours that some sort of clear plastic had been affixed over the louvers to prevent insects getting in, so it was clear that they were taking action. Other than a few tiny ants, we had no insects indoors. These very small details aside, we found the Ubud Village Resort and Spa to be a tranquil, luxurious getaway with an attentive staff and attention to detail, and would recommend it wholeheartedly. An ideal honeymoon or romantic couples destination, but also a good choice for families.
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- Also Known As:
- The Ubud Village Hotel Ubud
- The Ubud Village Resort And Spa
- The Ubud Village Resort & Spa Bali