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“Perfect escape!” 5 of 5 stars
Review of The Ubud Village Resort & Spa

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The Ubud Village Resort & Spa
4.5 of 5 Resort   |   Jl. Raya Pengosekan, Ubud, Bali 80571, Indonesia   |  
Hotel amenities
Ranked #22 of 120 Hotels in Ubud
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
“Perfect escape!”
5 of 5 stars Reviewed February 25, 2013

2 nights just spent at the Ubud Village Resort & Spa just wasn't enough! The service was outstanding and the villas were stunning. The whole resort is so spacious that you feel very secluded and peaceful.. I definitely recommend this resort as an escape from the hussle & bustle. Many thanks to the staff who made our first stay in Ubud a memorable one!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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533 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2013

It is easy to see why this report appears in the 2013 edition of the Conde Nast Traveler magazine. A secluded location five minutes out of the main area of Ubud set amongst tranquil rice fields.

The large villa's are tastefully decorated with comfy king size beds, TV & entertainment unit, desk, gazebo and marble bathrooms. Best of all the villa's feature an additional outdoor bathtub and shower area. A real highlight when staying in a private resort such as this.

Even a stroll through the property to the restaurant for breakfast or casual dining area for afternoon tea & coffee is a relaxing and memorable experience.

The reception staff are the icing on the cake. Reception Manager Adi went out of his way on several occasions to ensure everything was fine. He even suggested a couple of restaurants in town that were spot on. Adi - you made our stay just that little more special, so thank you!

A truly wonderful resort and an experience that is going to take a lot to beat.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2013

My husband and i recently travelled to Bali for our honeymoon and stayed at the Ubud Village Resort and Spa.
We were picked up at the airport in Denpasar by our pre-arranged driver and after just a little confusion about where he was supposed to take us which had me a little worried we eventually ended up at the right place. Right from the very beginning of our stay we were blown away by the beauty of the resort and the luxury of our villa.
We were staying in a garden view villa and even though this was the cheaper option of the villas, never once did we feel that we were not as valued as if we had stayed in one of the more expensive rooms.

We loved the resort so much that for the first couple of days we simply did not want to leave there and it was a struggle to go away from our luxurious room and explore UBUD and the rest of Bali.
We did end up exploring in Ubud and we loved the ease of which we could catch the shuttle bus into town and back again with it dropping us right in town and if we were the only people on the shuttle, we had the option of being dropped anywhere we liked.
I do have to mention, one day we were waiting in town to get a shuttle back tot he resort and were informed that it was running late. 15 minutes after the shuttle should have arrived we were informed that the shuttle got a flat tyre and that one of the hotel employees would drive us back to the resort in a different resort car. We were very appreciative and had a great chat with this hotel employee. Thanks!

The food was amazing, with a huge range available we were always able to find something to our tastes and breakfasts so filling i almost skipped lunch most days as i was still full!

A couple of days before heading home I developed what some may call the dreaded 'Bali Belly" (not from food at the resort) and the staff were very good in trying to be useful. I was not hungry so the staff would bring eextra water bottles to ourroom and small soups to encourage me to get better which was really nice. They offered to call a doctor as well but as i felt bad but not that bad i refused the offer. The staff were very accomodating and we were both very sad when it came time to leave.

One small issue we had was that our ceiling fan in the bedroom did not work. It did not really bother us so we did not complain about it. The air conditioner cooled the room down very well and took the humidity out of the room well.

Room Tip: We had the cheaper garden view room and i loved it, Would not bother to pay more for a different roo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 12, 2013 via mobile

Beautiful villa but poor front desk service. Red in book when we arrived they had yoga on the following day (no were did it say you needed to book or call to confirm) so about 12 the next day I called to see where the yoga would be held and the man on the front desk who had very poor English explained to me there was no yoga class because you had to book the day before I explained to him it didn't say that in the book and he said sorry and asked if there was anything else he cld help me with as if It was no big deal..I felt frustrated as the night before I called reception and asked them to cancel our monkey tour for us as i had bali belly and got the same man on the phone with broken English, after telling him the situation he insisted I call from my phone and cancel, so I tried and no answer. I called back And said it was late so when bus came to reception tell them we weren't going. He said ok and hung up. He then rang back 5 minutes later and said he would try and call for me, but that service should of been offered at the start. The lack of English made this hole process very frustrating. Not the best start to a 4 night stay in an expensive resort. Also went to pool today and found construction sites every were on what was supposed to be a quiet property. Not to mention the hammers out the front of our villa that have been going from 8am and still continue now at 5pm..when you book you mit have to ask if they have any construction going on as we were never informed in our booking process..can't wait to go back to sun island in seminyak! Much nicer and better service..we came to ubud for peace and quiet but felt more peaceful in the busy seminyak!!

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 30, 2013

I stayed her for 11 days with my spouse and our two kids. It is a really nice hotel. The villas are very spacious and the grounds are beautiful. The service is excellent and the staff is friendly and very attentive. You will need a car/driver if you stay here as the location is a bit out of town, but our kids were at camp at green school and it was convenient to both Ubud town and the school.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 28, 2013

This is a copy of an email that I sent to the General Manager of Ubud Village Resort & Spa regarding my recent stay at Ubud Village Resort & Spa.

Dear Mr Swabawa

As you know we stayed at Ubud Village Resort & Spa in Villa 221 from the 18.1.2013 to 21.1.2013 before flying back to Sydney last Tuesday the 22nd January.

We would like to take this opportunity to congratulate you and the team at Ubud Village Resort & Spa for an unforgettable stay at your facility.

From the moment we arrived we felt at home and nothing was too much for your staff in terms of satisfying our every need and request. Their professionalism, commitment and dedication to the job at hand were second to none and they are a credit to their respective professions.

We would also like to especially mention Piki and Yuni from your reception team and Mr Oka from your reservations team for their outstanding professionalism, courtesy, kindness and helpfulness during our stay.

The food was of the highest quality, the cleaning and preparation of our villa twice a day was something that we do not always experience when we travel and we cannot get over how friendly every member and I mean every member of your staff were every minute of every day. It certainly felt like one big happy family who really loved and enjoyed their work and who went out of their way to please the guests.

Please pass on our sincere gratitude and heartfelt thanks to every member of your team from the transport team, to the fantastic and extremely helpful reception staff, reservation staff, cleaning staff, restaurant staff (the breakfast’s, dinners and afternoon teas were fantastic and most enjoyable), it was a fantastic holiday, in a fantastic facility with fantastic staff.

In terms of the cost of our villa and inclusions, as well as the cost of the extras such as the transport and dinner in your restaurant, your charges are extremely competitive and represented excellent value for money.

We are planning to return to Bali in early May 2013 and will contact your reservation staff shortly to make a booking. Whilst it was great to come home we can’t wait to return to Ubud Village Resort & Spa, Ubud.

Once again thank you to Ubud Village Resort & Spa so much for making our stay unforgettable and an experience that we will never forget. Your facility came highly recommended from Australia and we are glad that we took this advice as it turned out 100% correct, but even more than this exceeded our every expectation.

Please feel free to use our comments in any way your like to promote Ubud Village Resort & Spa, we certainly will be through our friends, on Trip Advisor and other mediums and at every opportunity.

See you in early May 2013 and kind regards,

Charles & Betty Tees - Sydney Australia

Room Tip: We stayed in Villa 221 which was perfect for us, close to reception but very private, we will stay t...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 26, 2013

I visited this resort in January 2013. It is a short distance from Ubud which means it is peaceful and mostly noise free.
The first impression is of security. As you drive/walk along the only access you have to clear a 24 hour security boom gate complete with guard.
Next in view is the large and open lobby which has smiling faces waiting to greet you, and as with most Balinese, the smiles are genuine!
I was met by Made Kama who is a most friendly and efficient host, a rare combination these days.
He proceeded to show me around the entire resort with great enthusiasm, explaining many things including the owner's motivation for keeping functioning rice paddies. At a time when Bali is rapidly losing its famous paddies to hotel buildings, this owner has set aside a large area for paddies for the pleasure of guests to view.
The grounds are very large with most of the rooms spaced well apart. Whilst I can't remember how many rooms there are, there are few compared to the large land area.
The gardens are magnificent and and the rooms spacious and well appointed.
The restaurants are adequate with the breakfast area having a wonderful view.
The staff are very friendly and welcoming.
This a reasonably up market resort with a price to match.
Thank you to Kama for the unhurried time you spent with me and your obvious love of the place.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ubud Village Resort & Spa

Address: Jl. Raya Pengosekan, Ubud, Bali 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Ubud
#10 Top resorts Hotel in Ubud
#15 Luxury Hotel in Ubud
#18 Romantic Hotel in Ubud
#23 Family Hotel in Ubud
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ubud Village Resort & Spa 4.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
The Ubud Village Hotel Ubud
The Ubud Village Resort And Spa
The Ubud Village Resort & Spa Bali

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