we had really high expectations about this hotel because of all the glowing reviews and while there were a lot of reasons to love it here, there were also a few disappointments. yes the welcome is friendly and Siwi, the housekeeping staff and breakfast staff went out of their way to make our stay enjoyable. there were a couple of front desk staff that didn't seem to have the same genuine hospitality. we also chose here because we thought it was suitable for children. unfortunately there are some safety issues that made it a little harder to relax with young children. very high walkways/ balconies with long drops and railing with large gaps between or only a couple of wires running across meant we had to be on high alert. the koi pond in the breakfast area is nice but with slimy moss around the edges was very slippery. for 4 days out of our 7 day stay the pool was out of use as it had gone green from not being cleaned on time. not great after walking around hot ubud all day. having shuttle lifts to and from town was good as its too far to walk and we knew this when booking. some of the drivers are free lance and weren't always keen to drop off and pick up where or when you asked so we sometimes felt like we were imposing even though it clearly says on the website and reviews that its part of the service. we had to take turns going into town to visit day spas whilst the other stayed with the kids. we did try the spa in the hotel a few times to avoid having to travel back & forth so much but unfortunately the standard just wasn't as good as the spas in town. one time our driver didn't show up (the hotel did reimburse us the taxi fare) and a couple of times he was quite late. one time he was sitting out the front having a cigarette at the same time he was meant to be picking up my partner. we had an appointment booked in the spa as well as dinner reservation so I rang front desk to ask why he hadn't left yet as I could see he was still there but he stayed for another 5 minutes to finish. not the best attitude. we were also asked to keep our 4 & 6 yr olds from running or jumping on the wood floor as it echoed downstairs. that was interesting as our room was above the staff room and we never let them run on the verandahs because of the danger factor. still cant work that one out.now for all the wonderful things about this hotel. as mentioned certain staff were lovely the whole time. amazing location with beautiful scenery. great big rooms with balcony views over the rice fields and large bath to relax. yummy breakfasts ( my partner said the best brekky in bali). we did enjoy our stay and for the most part were made to feel very welcome ( thank you to Musgi for the drawings you gave the kids. we still have them). apparently they are expanding and improving some facilities which would be something to look forward to next time. by then the kids will be a bit older and we can really unwind and enjoy all aspects of the lovely junjungan even more
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- Also Known As:
- Junjungan Ubud Hotel Ubud
- Junjungan Ubud Hotel And Spa Bali