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“excellent and food intolerence friendly” 5 of 5 stars
Review of Viceroy Bali

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Viceroy Bali
5.0 of 5 Hotel   |   Jln. Lanyahan, Br. Nagi, Ubud, Bali 80571, Indonesia   |  
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Ranked #7 of 135 Hotels in Ubud
Reading, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“excellent and food intolerence friendly”
5 of 5 stars Reviewed October 9, 2013

We had a very relaxing stay for 4 nights at the VIceroy. The staff were exceptionally helpful. Having recently found out that one of us needed to avoid gluten the restaurant manager and his staff were brilliant. Having let them know when we arrived i was furnished with gluten free slightly altered dishes at every meal. The food was excellent and the gluten free bread that they made was ok.
Although the hotel is out of the way there is a free car service back and forth between town which makes it easy to pop out to the shops or get a meal if you don't want to alwyas eat in the hotel.
Our villa was very clean and very spacious, we were slightly concerned after staying in a hotel before where each room had a private pool, but this one was very clean and pleasant.
We really felt looked after by the staff.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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541 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Ashford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 9, 2013

Having spent 10 days at the fabulous Oberoi in Seminyak, the next part of our stay was 3 days at the Viceroy in Ubud.
Look if your looking for a very good hotel, in a beautiful area,with good service, large rooms and a heated plunge pool, then look no further, but do be aware that you can get the same for less than half of the US$625 per night you will pay here.
There are no luxury touches that one would have expected. Even though we were upgraded from a garden to terrace villa on an Amex deal, its still 50% overpriced( compared to other Ubud properties)
We stayed in Terrace villa 3
The light fittings are by IKEA, and the light fitting in the alcove in the shower was loose ( see pic), the shower splashes here, so was concerned about electric safety.

The balustrade around the pagoda ( short piece) was lose with a 50 ft drop onto concrete below.:- danger of death

The wc room comes complete with a bacteria growing toilet brush, most quality hotels removed these in the 90's, after studies showed the dangers of these ( maybe for $625 I was expected to clean my toilet) also in the wc room, housekeeping never cleaned behind the door, dirt and cobwebs built up. Dust on top of mirrors..housekeeping very poor.


The public wcs for the gents have a cubicle containing both wc and urinal, you cant use both at once, and when you use the wc it brings your nose down to the level of the acrid smells from the urinal;

A poor offering of tea in the room, one expects loose tea and teas bags, this was no better than a 3 star hotel in a city centre. there is no kettle, just a coffee maker that dispenses lukewarm water.

The skirting behind the desk and curtains was thick with dust see photo, not cleaned for weeks

The plunge pool was dirty at the bottom, lots of dirt in the corners

Outside furniture poorly maintained, in fact rotten, as brike when used

The main pool area, there is nowhere to put your clothes except the floor..most hotels provide something even if its just a shelf under the table.

Cascades restaurant, did however delight with its food, both for breakfast and evening meal, the restaurant manager always gave a warm welcome, and provided helpful local info. However they use a $3 door bell to call waiters when food is ready, which is really irritating ( a silent pager system is available for a few hundred $.
The view is poluted by the bright lights in the restaurant, they would do well to turn them off and just use the candles on the tables.

Breakfast was good food wise, but again cheap tea bags were served.

All in all not worth the money, for cheaper we could have stayed at the 4 seasons!

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 8, 2013

One of the most amazing places we have stayed. We stayed in a deluxe villa ( 22 ) . It is a very special place, it feels like you come home every time you leave it and go back. We stayed for a week , I would say it is one of the best . We have traveled a lot and we would say it is right up there. Please take the time and try this amazing resort.

Room Tip: Villa 22 is at the end and very private. Would definitely try and stay in this villa again.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosa, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 2, 2013

We only stayed for two nights but had a really memorable stay.

My husband and I have stayed in fantastic hotels all over the world and in our opinion, the Viceroy is up there with the very best. This is a very friendly, beautiful, boutique style hotel with a lot of character.

It was our wedding anniversary and the Viceroy went out of their way to help us enjoy our stay. We were upgraded from a Terrace to a Deluxe Terrace room which was very beautiful - huge bed, fantastic bathroom and so clean and fresh. All the staff were very friendly and efficient.

The concierge arranged for us to visit a local market in Gianyar which was exactly what we were looking for with NO other tourists.

While we were staying here, we popped over to the Four Seasons, Sayan, (where I nearly booked) for cocktails but it was absolutely not in the same league as the Viceroy. I'm so pleased I made the right choice.

We particularly liked the restaurant, Cascades, where we had a lovely meal. We started with great cocktails by the pool with delicious canapes and looked over the dinner menus while relaxing with our drinks. Then we ate at the very beautiful restaurant. I am French and I know my food and believe me, the food here is certainly the best I have had in Bali. The attention to detail is exceptional. They even made a surprise anniversary chocolate dessert which was a lovely touch.

I have just read a review dated 22 September by a lady from Abu Dhabi. Hmmmm. I cannot believe we are talking about the same hotel!! One questions their standards .......

Thank you to Stephane, the restaurant Manager for making our stay so very pleasant and also for the list of recommendations in Seminyak! Very helpful .....

Breakfasts were fabulous too with stunning views! You really could just eat anything or everything you liked on the menu. Just amazing!

We highly recommend the Viceroy which was the highlight of our trip, along with the Alila in Uluwatu!

Room Tip: We had a deluxe terrace room. Absolutely beautiful .......
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaga, Spain
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed for days in Viceroy Bali, and have to say that everything has been wonderful. The hotel was perfect, location and view so beautiful, food was excellent. But what is really the BEST of this hotel is all the friendly staff they have. They were so efficiente doing their job in any assitance we asked for. If you chose this hotel you will not repent. We will return to Viceroy Bali 100%. Juan

Room Tip: Deluxe Terrace Villa is the best
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 22, 2013

Me and my husband staid 4 nights in a TERRACE VILLA.

The hotel pretend to be very exclusive.. few villas, an heliport.. but nothing is working as a luxury and exclusive place and here why:

- the private pool is so cold that you can't use it!!!
- the concierge suggest us to go so early (5.45 am) at the rice paddies that it was so dark that we couldn't even take some pictures!
- the TERRIBLE restaurant manager was keeping asking to try the restaurant in the hotel! My god.. he was miserable and desperate. Why not to tempt guest to come to the restaurant with other techniques? The restaurant has horrible reviews... of course people don't go. And it was sad... no more than 3 pax for dinner..
- One morning we left the hotel very early so we asked to packed something specific for breakfast since my husband has several allergies. The carton box of the breakfast was presented in an horrible black plastic bags (like the garbage bags!!!), and it was wrong.. they didn't make what we asked for.! so my husband didn't have his breakfast.
- The service is just ok... we made few questions.. because we felt that something was not very clear.. how is it possible that in an hotel with such a big name and reputation things are going that way.. They told us that the hotel is run by a family. The hotel manager is the son of the owner but he's never there.. and they've been training for another local guy...
- We've been upgraded to the terrace villa because as they said the villa we reserved was old and they want to offer us a better stay. Of course we were happy and surprised. When we entered in the room I asked what was the name of the room we reserved because i didn't remember.. He told me : it was a garden villa, if you don't like this one you can go back in that one! ?????? I was like: whaaaat??? Is this the way to answer!??! No words.

If you are used to stay in luxury hotels, it doens't worth the money. Maybe it can be good for the honeymooners that will see a luxury hotel once in their life. That's it. Avoid it!!

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 16, 2013

We had a blissful week in The Viceroy. The staff are exceptionally helpful and can't do enough to help you. They have a car service that will take you to Ubud town centre during the day and the evening and will collect you when you are finished, they are really reliable and the service is invalauable.
The restaurant is amazing but rather expensive, perfect for a special occasion. You can take a trip into Ubud and get an amazing meal for approximately £3!
The spa is beautiful and a calm and tranquil place to relax.
The hotel over looks what can be only described as a Jurassic valley where you can see monkeys' from your terrace and imagine you are in the middle of nowhere.
We had a Terrace Villa which had its' own pool and overlooked the valley. It was super quiet and we had a fabulous week.
I can only praise the staff again, they were SO helpful and pleasant, I would certainly return again.

Room Tip: All rooms are very picturesque and there are only a handful to choose from (I think there are only 2...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viceroy Bali

Address: Jln. Lanyahan, Br. Nagi, Ubud, Bali 80571, Indonesia
Phone Number:
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Ubud
#6 Spa Hotel in Ubud
#6 Luxury Hotel in Ubud
#21 Romantic Hotel in Ubud
#42 Family Hotel in Ubud
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Viceroy Bali 5*
Number of rooms: 25
Official Description (provided by the hotel):
The Viceroy Bali recently won 'Best Boutique Honeymoon Hotel' in the world, it is a family owned and operated resort conveniently situated five minutes from the centre of Ubud and features 25 luxuriously appointed one and two bedroom private pool villas, CasCades fine dining restaurant which serves French cuisine with an Asian twist and the Lembah spa which has a variety of traditional Balinese and international treatments. The Viceroy Bali is a sanctuary in paradise and offers complete privacy with breathtaking tropical valley views. ... more   less 
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Also Known As:
Viceroy Bali Ubud
Viceroy Bali Hotel Ubud

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