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“Impeccable place - but has Ubud lost it?” 4 of 5 stars
Review of Viceroy Bali

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Viceroy Bali
5.0 of 5 Hotel   |   Jln. Lanyahan, Br. Nagi, Ubud, Bali 80571, Indonesia   |  
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Ranked #11 of 120 hotels in Ubud
Sydney, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
140 helpful votes 140 helpful votes
“Impeccable place - but has Ubud lost it?”
4 of 5 stars Reviewed January 1, 2013

I am a seasoned traveller - please read my profile to put my review into perspective. I lived in SE-Asia for 6 years in the early 2000's and still come back lots.

I stayed at the Viceroy with my wife for 6 days just before new year. For people less familiar with Bali, it is a high end Ubud boutique hotel; there are about 4-6 similar ones around Ubud, such as the Alila or the Hanging Gardens. Hotels around Ubud provide the rice terrace / mountain type holiday feel, whereas Kuta, Seminyak and most other well known suburbs in Bali typically are the more "Beach type" places. Make sure the mountains / rice fields is what you are after if you go to the Viceroy (or any hotel around Ubud)

If this is what you like, then the Viceroy does a fantastic job, at a high end price. The rooms are very luxurious even for this top end type of hotel, probably the most luxurious I have ever seen in the tropcis. This makes unfortunatley for a somewhat less "Bali style" environment (which would be more rustic) however the rooms make up for it with pictures and art pieces as well as the design of the exteriors and the overall 'village' style feel of the property which is very "Bali". We had a lux terrace villa, I think that is the medium room category, with plunge pool. (BTW I think the plunge pool and innter courtyard are a "must", we would have been disappointed had we only had the communal pool available, see below). The room was very large, had also a very large bathroom, big bathtub and oversized shower, and everything worked perfectly. Best part of the villa was the very private plunge pool and the little private pagoda built half over it, half hanging high over the edge to the valley; it was our favorite place of the trip. Overall, the room quality is really what makes the Viceroy stand out compared with the other abovementioned places, it is phenomenal.

All (~22?) rooms are build into the slope of one side of a valley which contains a little river (that can be heard but not seen) and you pretty much look into the other side of the valley with a very nice view of palmtrees, rice fields and lush greens into every direction. While the view directly ahead is a bit limited as you are below the crest of the valley, you can see the Bali vulcanoes one you look to your left, through the valley, which makes a fabulous view particularly after rain, when mist comes up all around. Fantastic view. Service around the room was just perfect and very friendly.

As to facilities, the restaurant was nicely built, had great service and good food, and is apparently one of the best fine dining restaurants in Ubud. However, we felt a little lonely at times, and menu choice was also limited, both for dinner and breakfast, particularly after 6 days. Wine, as in so many places (but not all) in Bali, is ridiculously overpriced, some bottles up to 5x their retail price. Still, a top notch restaurant, and the bar to the side was very nicely designed to make the most out of the proximity of the restaurant and pool and the view over the valley.

The Spa was nice although a little 'clinical' in appearance. However, I had absolutely the best treatment and massage I ever had, including many in Europe, all Asia and Australia. Outstanding and professional. Very impressive, and at a fairly reasonable price.

The gym was very good, with all basic equipment and free weights provided, and less outdated than you typically find in boutique hotels. The treadmill was not working though.

The communal pool was very nice with that same great valley view from a bit higher up, although the space to 'hang out' there is a little limited. The Alila or the hanging gardens are probably better if 'see and be seen' at the main pool is what you are after; however, for us it was not a big deal as we were mostly lying by our own plunge pool in our private courtyard anyways.

Overall therefore, the hotel was absolutely outstanding - if the small, boutique and sometimes somewhat overly quiet feel is what you are after.

However, what did put us off was Ubud in itself. While one might argue that that should not be part of the hotel discussion, I believe it has to be, as the hotel is very small and most people will want to venture into the city at least for dinner, but probably also for shopping and a bit of local experience. This was the problem for us.

I have been to Ubud for the first time 12 years ago, and already then it was fairly ugly experience to walk through the city; since then, it just got a lot worse. The crazy traffic, constant contruction sites, incredible pollution, dangerous footpaths (if any), dirt and ruins everywhere this time got to me after just a day. It has been there for the past 10 years plus, but has multiplied to an extend where I just didnt want to go into Ubud anymore, other than for dinner after suset when the traffic had quieted and the dirt wasn't so obvious. Still lots of nice restaurants around, however I could not get over the feeling that Ubud was in the process of 'being left behind' as all shops have opened franchises in Seminyak, Ubud is growing but not in quality but quantity, and infrastructure remains as bad as ever, but with 4 times the traffic. Seriously, I dont understand why people still go there, it has lost all of its original 'alternative / nature / romantic / hippie' charms it was once famous for, and all the new developments in Bali are elsewhere on the island. If you want to stay in your resort all day, you can still have the rural rustic flair; other than for that, I will not return.

All this is a little unfair to the Viceroy, as they have done the very best and created a luxurious paradise within their boundaries, however location and surroundings are important and my tip is to think this one through very carefully; the very negative Ubud experience has definitely spoiled some of my holiday mood this time around.

A couple of tips on the side: do your shopping in Seminyak, not Ubud - much more choice of the same kind; "mosaic" is a really good fine dining alternative, and "bridges" still has the old ubud flair, style, quality and food at better prices - at least by night.

If you like the review, please vote 'helpful' or leave a brief compliment ;-) and happy travels!

Room Tip: All rooms have the same fantastic view
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 25, 2012 via mobile

I have never been compelled to review a place on Trip Advisor before but my stay was so amazing it deserves the praise after our 6 night stay.

The Viceroy is where I chose for my honeymoon and it was absolutely perfect. I would highly recommend it for a honeymoon, getaway, or rejuvenation trip.

- the property is stunning with amazing architecture and every detail thought through.
- you are surrounded by tranquility
- the food was amazing. We had reservations booked in Ubud but canceled all but one night because we enjoy staying on the property and enjoying the food.
- the staff was extremely kind and accommodating. Wonderful service!
- I am not positive but I think they said the place was 75% full and we felt like we owned the place.
- we recommend the sunrise volcano hike (early wakeup but worth it) and the massages are amazing

If I was to complain about anything it would be that there isn't another Viceroy in another part of the world. I would definitely travel there.

We followed our stay at The Viceroy with 4 days in Phuket on the beach and it was the perfect compliment to our stay at the Viceroy.

Thank you Viceroy!

David C.
USA

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 22, 2012

What an amazing place! The attention to detail unsurpassed -- from the beautiful stone & woodwork down to the in-room amenities. Staff were lovely, food superb, owners were absolutely delightful, architecture and landscaping stunning & the views into the jungle were spectacular. From our terrace, we could see monkeys swinging through the trees! We spent HOURS on the balé and in the private pool (not wanting to leave our fabulous room, except of course for a luxurious spa treatment)! I gush… but for good reason. Can’t wait to book my next holiday here.

Room Tip: Deluxe terrace was perfect -- spacious, quiet and private.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 13, 2012

This is without a doubt the best Hotel in Ubud! The Villas are amazing and beautifully Conceived, The view is stunning, The food is first class Cuisine that any Chef in Europe would be proud of and the Service is friendly with great attention paid to detail. I would reccomend this place to anyone looking for a touch of class and a romantic setting.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 5, 2012 via mobile

Can't even begin to tell how great this place was! We had the deluxe terrace villa and it was stunning, breathtaking and luxurios. The restaurant food was the best we ate in Bali! The service was prestigious and you couldn't ask for better! Will be back here for sure! Wish it was a little cheaper but well worth it!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 1, 2012

I planned an extended 5 week trip from NJ to London, then Singapore, Phuket, Bali then Paris before returning to my home in The Garden State. After a week at the W Hotel in Seminyak we headed to the Luxury enclave of The St. Regis Bali. from there we decided to change the scenery all together and spend 2 glorious nights high above the rice fields at the Viceroy in Ubud. The property shines with exclusitivity from the moment you approach the private road to the resort and pass the Viceroy's private helipad. Even though we arrived by private car service and not a Helicopter we were greeted with the utmost joy and courtesy. The extremely attentive staff and front office manger quickly escorted us to our villa perched high on a cliffside with dramatic views of the rice fields and river far down below. Its a magnificent view and very tranquil, serene environment. The villas have their own very private infinity pool overlooking the cliffs. The pool area is adorned with Balinese statues and and lounge chairs. It is pure luxury in a palace like setting. This is the absolute perfect addition to any trip to Bali. There is no other choice of lodging in this area of this caliber. The Bali Zoo and the Monkey Forest are both very close. In addition Ubud is a artists town full of shops and cafe's and paintings. It is a fabulous town and definite place of interest that is not to be missed. although it is a short 1 hr drive from most Resort hotels , a brief one or two night stay here is very relaxing and enjoyable. The rooms are pure luxury, the food is impeccable and the service is exemplary. Take my advice..you will be happy you you did.!!

Room Tip: All rooms at this luxury villa property are great. Tip...check out Luxurylink.com, they often list t...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed there for 7 night the service was top rate .
The villas was wonderful large and airie massive bath rooms and a beautiful pool.
The staff were very attentive and friendly thanks tutut for our bike ride and rice paddy treck.
If you very go to Ubud the only place to stay is the Viceroy .

Room Tip: all room have a great aspec
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viceroy Bali

Address: Jln. Lanyahan, Br. Nagi, Ubud, Bali 80571, Indonesia
Phone Number:
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Ubud
#9 Luxury Hotel in Ubud
#10 Spa Hotel in Ubud
#21 Romantic Hotel in Ubud
#42 Family Hotel in Ubud
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Viceroy Bali 5*
Official Description (provided by the hotel):
The Viceroy Bali recently won 'Best Luxury Honeymoon Hotel' in Asia, it is a family owned and operated resort conveniently situated five minutes from the centre of Ubud and features 25 luxuriously appointed one and two bedroom private pool villas, CasCades fine dining restaurant which serves French cuisine with an Asian twist and the Lembah spa which has a variety of traditional Balinese and international treatments. The Viceroy Bali is a sanctuary in paradise and offers complete privacy with breathtaking tropical valley views. ... more   less 
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Also Known As:
Viceroy Bali Ubud
Viceroy Bali Hotel Ubud

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