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“Perfect in every way!!!” 5 of 5 stars
Review of The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel

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The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel
5.0 of 5 Resort   |   Jl. Goa Gajah, Tengkulak Kaja, Ubud, Bali 80571, Indonesia (Formerly The Chedi Club Tanah Gajah a GHM Hotel)   |  
Hotel amenities
Ranked #2 of 127 Hotels in Ubud
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Perfect in every way!!!”
5 of 5 stars Reviewed April 5, 2013

I stayed here with my parents for 5 nights and at the end we didn't want to leave, it was that good. The scenery of the rice fields is picturesque especially when you are in the restaurant (which is surrounded by the paddy fields).
The staff (many thanks particularly to Darma, our butler) were so friendly to us, helping us with booking and recommending restaurants. The architecture was beautiful and made you appreciate the culture and religion unlike some of the beach resorts.
Only negative was that the food was overpriced for what it was, however it didn't bother us as we only ate once at the hotel, preferring to go out to dinner and then return for the hotels excellent cocktails after dinner.
Overall a must for anyone going to Bali. (written by Felix, age 12)

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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788 reviews from our community

Traveler rating
    709
    65
    9
    4
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120
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lincoln, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 4, 2013

We booked to at the Chedi Club after a grueling 14 day birding trip to Sulawesi staying in some very basic accomodation feeling that we deserved a little pampering after our exertions.

The pool villa was all that we wanted a private oasis in which we could lock ourselves away and rest. We only called on the butler to deliver our afternoon tea and collect laundry and he respected our privacy.

In the public areas however the manner of the staff was somewhat over zelous for our personel taste, although we can imagine others might be flattered by so much attention. At meal times a constant tide of waiters were in attendance clearing away dishes at lightening speed and ever watching for an opportunity to be of service. On top of all this an array of managers seemed at hand to enquire if we were satisfied and engage us in conversation. We are perhaps an exceptionto the rule but feel that perfect service should be ubobtrusive and in our opinion slightly less fuss would result in that perfection.

We cannot agree that food and drinks were overpriced as they were somewhat less costly than top class international hotels the world over. After the excellent breakfast, afternoon tea, mini bar and evening cocktails all of which were included in the room rate there was little need to buy additional food or drink other than perhaps a glass of wine with dinner.

The surroundings were extremly peaceful and the hotel grounds magnificent, which for us added up to the perfect locationfor our break without the need to explore further.

Room Tip: Pool Villa for privicy
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ubud, Indonesia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

No detail is left undone. Every employee in the resort is dedicated to ensuring your stay is customized to you. The property is one of the nicest I have seen, but you can see that from the pictures. What you can't see is the attention to detail, no request is too big. All I can say is you want your driver to me Karli but most importantly your Butler to be Darma. The rest will work itself out. Enjoy every moment!

Room Tip: Private pool villa
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 31, 2013

The architecture of this hotel is amazing and the place is peacefull and quite. The only negative point was the restaurant (overprized food and wines not at the standard that it schould be for a 5 star hotel). Small but good spa.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 30, 2013 via mobile

My wife and I had a very enjoyable stay in one of the pool villas but mixed feelings about an unfortunate turn of events during our checkout.
The hotel is located very close to Ubud so it is easy to escape to the local restaurants.
The food at the hotel is acceptable however there are a wider range culinary delights on offer in Ubud at sensible prices.
The room and butler service was exemplary and overall our stay was very relaxing until checkout, when my wife and I discovered that both of our credit cards had suddenly gone missing.
Luckily imprints of our cards had been taken by reception when we first checked in so luckily they were able to settle our incidentals. Given the warm and seemingly genuine service we had received during our stay, we thought that the manager would be compassionate enough to add a small cash advance to the total of our bill, (as we now had absolutely no cash and no credit cards and four more days remaining in Bali).
Unfortunately the hospitality ceased while the settling of our bill, (using the original imprints of our credit cards and a free call to visa to cancel them), That was it, no cash advance was approved and the manager disappeared back into his office leaving his staff to awkwardly see off two very distressed guests.
We found this to be quite a souring experience as both of our credit cards had just gone missing on the premises and as far as the manager was concerned the royal service was over, he might as well have said 'see you later and good luck out there on the streets with no money'.
Please learn from our mistake and use the safes provided. Personal belongings can still go missing, no matter how respectfull and terrified of the boss the staff might seem.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChediClubUbud, General Manager at The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel, responded to this review, March 30, 2013
Dear Mr. and Mrs. D,

It is extremely unfortunate that you are still unconvinced that our hands were tied in the matter of a cash advance. Please let me restate my position briefly without going into another discussion of this matter, which is already done personally between us via e-mail about six months ago.

Upon your checkout I was personally present to make sure that any help you needed was being given. I myself called Visa to make sure your credit cards were reported. As I said before, I was in the hotel until late the same evening, just a call away.

I hope that the policy of our hotel (and others) is understandable: cash advances on missing credit cards are not permitted and it's easy to see why – if merchants were permitted to do this, stolen credit cards would regularly be used as cash machines, there being no proof that the cash withdrawn on your credit card (without the card being physically present) was for you.

However inane and inconvenient these rules, they are done as security measures to protect credit card holders.

Again, I sincerely apologize for not being able to give you a cash advance.

I do however find it unfair for you to publicly claim that 1) the hotel isn't safe, 2) our staff are secretly looking out for unguarded credit cards, and 3) I am a terrifying person. I do hope that these comments are written in frustration with the situation and not as a description of our property.

I also thank you and assure you that because of this incident we have implemented a solution to be used in future emergency cases such as yours.

I hope that you will find this matter closed.

Kind regards,

Simon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Florida
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 25, 2013

5 continents, dozens of countries, hundrends of cities, thousands of hotels, and this is the BEST! I don't say that lightly. Even my wife agrees, and she's one tought customer. I hope heaven is like this place! You can read everyone elses reviews, let me add.... No extra charge for internet, no extra charge for 12 pieces of laundry a day, 8 hour private tour in air conditioned new van with driver under $100.00. Whatever you want they will move mountains to make it happen. 10 star!!

Room Tip: Get a private pool villa!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boracay
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2013

The Chedi Club is an exceptional place to enjoy top of the range service. The settings of the 20 villas are unique and spacious. Set out on very large premises, the villas are scattered across the property. There is a lovely pool to do some proper swimming, a beautifully located restaurant to enjoy breakfast and dinners where you get to overlook undisrupted well maintained rice fields. The staff are omni-present, and all you have to do to attract attention is turn your head. This placed is geared towards creating the best customer satisfaction and they do a very good job at it!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel

Address: Jl. Goa Gajah, Tengkulak Kaja, Ubud, Bali 80571, Indonesia (Formerly The Chedi Club Tanah Gajah a GHM Hotel)
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Ubud
#2 Luxury Hotel in Ubud
#2 Family Hotel in Ubud
#2 Romantic Hotel in Ubud
#9 Business Hotel in Ubud
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel 5*
Number of rooms: 20
Official Description (provided by the hotel):
The Chedi Club at Tanah Gajah, Ubud, rests within an exclusive private estate, comprises of 7 one bedroom suites, 9 one bedroom pool villas, 3 one bedroom spas and a two bedroom Hadiprana villa, leisurely spread throughout a substantial four hectares of beautiful garden, encompassed by an infinite vista of rice fields. All resort residents are entitled to a daily butler service and the Club benefits including welcome drink and cold towel upon arrival, daily newspaper and seasonal selection of fresh fruit in suite or villa, daily American breakfast in suite/villa or at The Restaurant, daily laundry service up to 6 pieces per person (dry cleaning not included, complimentary minibar with well-stocked alcoholic selection, refreshed once daily, complimentary afternoon tea from 4:00 pm to 6:00 pm in suite/villa or at The Bird Lounge or The Pool Pavilion or The Club Lounge, complimentary daily sunset cocktails from 6:00 pm to 7:00 pm in suite/villa or at The Bird Lounge or The Pool Pavilion or The Club Lounge, scheduled private car service to/from Ubud Centre, return airport transfers or inter transfer from/to The Legian for combination stay, free unlimited access to the health club, yoga studio and tennis court. Other facilities include a spa, 28m swimming pool and amphitheatre. ... more   less 
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Also Known As:
Chedi Hotel Ubud
The Chedi Hotel
The Chedi Club Tanah Gajah, Ubud, Bali – a GHM Hotel

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