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“Unbelievable Uma!” 5 of 5 stars
Review of Uma by COMO, Ubud

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Uma by COMO, Ubud
4.5 of 5 Resort   |   Jalan Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud, Bali 80571, Indonesia   |  
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Ranked #4 of 117 hotels in Ubud
Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Unbelievable Uma!”
5 of 5 stars Reviewed March 28, 2013 via mobile

We have just spent 5 days at Uma. From the moment we arrived, we were made to feel incredibly special. The service is perfect - not intrusive but great attention to detail in a warm and friendly way. Marc and his team were always available to assist with anything we needed, or just to answer questions about the local culture. Of course, the resort itself is gorgeous. Rooms are very comfortable, the gardens are magnificent and the pool area, very relaxing. We will definitely be back.

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, April 4, 2013
Dear Max R

We're very appreciative of your generous review and for recommending future travelers stay with us at Uma by COMO, Ubud.

We're all humbled by your words and thank you for appreciating what we all enjoy doing - providing genuine service to our inquisitive travelers.

I, and the entire team can't wait to welcome you back.

With thanks

Marc Lacoste
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lisboa
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 8, 2013

My travel agent recommended Uma Ubud for my 5 night stay in Bali and it was one of the best decision I have ever made.

This was the most relaxing hotels that I've stayed. The hotel is simply beautiful, the lush gardens, the swimming pool area, the food, the spa.... How I miss those wonderful days!

It was so good that I decided to stay at Uma Paro on my Bhutan trip.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, March 9, 2013
Dear Gonowtravel

Thank you for your kind review of Uma by COMO and for remembering your stay with us so many months after your departure.

We are happy to learn that you enjoyed your stay and hope that we might welcome you back to Uma soon.


With warmest regards

Marc Lacoste
Guest Services Manager
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Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2013 via mobile

The one thing that makes Uma Ubud stand apart from perhaps most places in the world is the personalised service - we were greeted by our first names by the manager Marc Lacoste as soon as we arrived at the resort - there onwards for the next 48 hrs everyone did the same! In fact Marc met us several times over the course of the next 2 days to make sure everything was fine.

The suite (31) with a private pool that we stayed in was truly divine - a gorgeous view of the river from the privacy of our infinity pool!

As soon as we entered the room, there was a bottle of wine and some chocolate to welcome us *What more could you ask for after the long journey from India*

The food was great - they even customised some to suit our tastes. We had a lovely private dinner in the patio of our room by the poolside - something we'll always remember.

Lilawana at the bar made my wife make her own cocktail - a charming little experience.

The resort is also very well located - as soon as you step out, there are lots of good eating places so that you can sample some local cuisine.

This is one of those places you want everyone you know to visit - a lovely, quiet little place that truly delights you with their service!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, March 8, 2013
Dear Suvodeepd

Many of us know that after a long journey, sometimes the best welcome you can receive is one that makes you feel like you've arrived home.

It truly was a delight to have you and your wife stay with us, and to read how much you enjoyed your stay at Uma is heartwarming. Your encouraging other guests to stay with us is very much appreciated. But more so, we thank you for choosing to stay with us at Uma and would relish the opportunity to welcome your family and friends to Uma in similar style.

We wish you both many wonderful future travels together

Marc Lacoste
Guest Services Manager
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

As mentioned in previous reviews this hotel has service down to perfection. This together with the beautiful grounds and all little details like their amazing toiletries spa and yoga classes make this an absolute threat. It is truly the best hotel we have ever been to!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, March 5, 2013
Dear Vrolik

Your review is a lot like Uma; succinct and fuss-free. And so we're happy to read that you enjoyed your stay with us and thank you for sharing your experience with the TripAdvisor community.

Hopefully we'll welcome you back to another COMO Hotels and Resorts property in the near future.


With best regards

Marc Lacoste
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 1, 2013

There are too many superlatives to describe Uma. From the architecture to the service, all was well considered and exceeded expectations. A combination of modern interventions within a ruin-esque jungle setting Uma presented itself as a refreshing destination that is unique to Bali.

Seeing the staff members going about their daily Hindu rituals was an absolute joy. There is a genuine sense of well being from the staff that did not feel over pretentious as it can do.

I would travel to Bali for another taste of Uma alone. My only regret is that we did not stay for longer. Had we not pre book our other resorts we would have.

Honey mooners

T&W

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, March 5, 2013
Dear Tomek M

Thank you for writing such a wonderful review and for appreciating the finer details of Uma. We're humbled by your words and sincerely thank you for encouraging future guests to experience Uma.

Wishing you safe and memorable future travels

Marc Lacoste
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2013

My husband and I enjoyed 4 days at the Uma in September 2012. We are frequent travellers to Bali and both agree The Uma is our new favourite.The hotel is well located away from the town centre so it's tranquil and quiet,there is a free shuttle into town.The grounds are so beautiful, the main pool area breathtaking. Our room was very appealing,comfortable and spacious.
We loved the patio overlooking the garden and river valley.
The quality of food at the restaurant was sensational, the daily breakfast included in the tarrif. We had dinner at the restaurant and poolside dining during the day.
We took advantage of the daily morning walks.
The staff were the delightful. All in all a wonderful experience that we will repeat again soon.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, February 28, 2013
Dear Mandy123

Thanks for writing a review of Uma by COMO.

To know that Uma is now your favourite hotel is wonderful to read. Thank you for sharing your experience and for recommending Uma to future travellers who are planning a visit to Ubud.

We look forward to welcoming you back, as well as our future guests booking as a result of your kind review.

With best regards

Marc Lacoste
Guest Services Manager
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Belfast, United Kingdom
Top Contributor
73 reviews 73 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 23, 2013

We visited here last November and I have no idea why it has taken us so long to write a review. It must be because we didn't know how to praise it enough. We were flying from Belfast via London and Hong Kong and with a lot of delays we arrived at Ubud about 7 hours late. This was absolutely no problem to the hotel. We received an extremely warm greeting and after a very quick registration we were taken to our villa. Wow! We had stepping stones over our fish pond and then two separate buildings - to the right our bedroom and to the left our bathroom. To use one word to describe both would be the title of this review - serene. A woven pitched ceiling in the bedroom and a bathroom with the edge of it in the open air was simply sublime. At this stage I thought that I wouldn't ever leave the room. But I did. Breakfast was totally waiter served - once they had your room number you were addressed by name. If I had to find the smallest of faults I would say that breakfast items were predominantly too sweet for me but that is just a personal opinion. Certainly the fresh juices were amazing. After breakfast we made our way to the amazing pool. It is like lying in luxury in the jungle, but understated rather than being "in your face". Just when you are settled, you are brought iced water with mint and iced towels. This is heaven. The hotel is located about 20 minutes walk or 5 minutes drive from the centre of Ubud but there are also a selection of restaurants, bars and art galleries in the nearby vicinity. A complimentary taxi runs to and from Ubud every 2 hours during the day. There are various walks possible from the door and the hotel provide a complimentary short tour of the rice fields nearby. The staff are what make this place. They give the most amazing service, being friendly and relaxed and certainly not stuffy. We loved our visit and we left with tears in our eyes as the staff waved goodbye. I just wish that Bali was closer to Belfast!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, February 25, 2013
Dear Gillian M
I remember your stay with us and I know that our entire Uma team join me in thanking you for such a wonderful and genuine review of Uma. Reading your review really did bring a smile to my face.

The fact that your stay with us, three months after your visit, is still in your mind is heartwarming. Thank you to you both for enjoying your stay here and for recommending Uma to others with such praise.

If Bali being located closer to Belfast meant that we'd welcome you back sooner, we'd be up for that too!


With sincere thanks

Marc Lacoste
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Uma by COMO, Ubud

Also Known As:
Uma Ubud Hotel
Uma Ubud Hotel Ubud
Uma Hotel Ubud
Uma Resort Ubud
Uma Ubud
Uma By COMO, Ubud Bali
Address: Jalan Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud, Bali 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Ubud
#4 Luxury Hotel in Ubud
#6 Business Hotel in Ubud
#10 Romantic Hotel in Ubud
#12 Family Hotel in Ubud
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Uma by COMO, Ubud 4.5*
Official Description (provided by the hotel):
Uma by COMO, Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more   less 
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