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“Luxury redefined....” 5 of 5 stars
Review of Uma by COMO, Ubud

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Uma by COMO, Ubud
4.5 of 5 Resort   |   Jalan Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud, Bali 80571, Indonesia   |  
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Ubud Family Adventure
Ranked #6 of 120 hotels in Ubud
Mumbai (Bombay), India
1 review
“Luxury redefined....”
5 of 5 stars Reviewed February 1, 2013

We visited Uma this december for my husbands birthday along with our kids. We had the most amazing stay and really enjoyed all the activities the hills have to offer. The hotel is made beautifully and gives you a sense of being together with nature,
The staff at Uma was extremely accommodating and friendly. They strived to make our experience more enjoyable and relaxed.
Our dietary requirements involved vegetarian food, the hotel was very accommodating about our request and the food was delicious as well as extremely healthy and nutritious! We really enjoyed all our meals there.
We would highly recommend this experience and would love to revisit soon!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, February 2, 2013
Dear SavitaMundhra

The title of your review, 'luxury redefined', tells us many things about your experience at Uma.

'Luxury' means different things to different people. At Uma, we believe that many 'luxuries' only further complicate the biggest luxury of all. Time.

Thank you for appreciating the simple elegance of Uma; for enjoying our activities and tours. Our cuisine, and our service. Please contact me when you're looking to return, it will be a pleasure to welcome you back.

Best

Marc Lacoste
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2013

My wife and I stayed here last year around september or october and we loved it. I've been in bali numerous times but this stay is my first stay in Ubud.

We stayed at one of the villas that overlook the rice paddy (terrace room) and the view is amazing, this is one of the reason that we wanted to stay in Ubud, a relaxing escape from the city. Maybe next time we'll try the private pool villas.

Best part about Uma:
- Very relaxing place to stay, everything that we expect from staying in Ubud.
- Amazing view from the terrace rooms.
- MUST TRY: the free yoga at the open air studio overloking the valley.
- friendly staff and great value of the rooms.

Overall, we'll definitely recommend this place to our friends and family. Will definitely try the private pool villas next time we visit.

Room Tip: Go for the terrace rooms or any rooms that overlooks the valley.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, February 2, 2013
Dear MarcusPerthOz

Above all, I'm delighted that even after a few months since your stay with us, Uma is still a memorable experience for you to prompt writing a review. Thank you.

It's wonderful to read that you enjoyed your stay, our complimentary yoga facilities, the natural views into the river ridge afforded from our rooms, and above all, our teams' service culture.

We look forward to welcoming you back and handing you the keys to one of our Pool Suites.

Anticipating your return

Marc Lacoste
Guest Services Manager
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singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 24, 2013

We are here at uma for our holiday! The hotel is so nice and amazingly cozy! I can't even wait till i reach home to write a review. The place is so tranquil.. quite and peaceful.. The room is cozy! We stay at the terrace room and love the smell of their toiletries :-) the pool is nice, great breakfast as well. All staff are attentive, polite and friendly. I was so surprised that the staff can greet me by name even i did not make any reservation for my breakfast! amazing! We'll be back for sure!! Love love love!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, February 2, 2013
Dear ariantyibrahim
To learn that you wrote your review of Uma while still at our property is fantastic to read.

You departed us before Tripadvisor posted this review, so I'm sorry that we didn't get the chance to thank you in person. But thank you nonetheless for your excitement and for recommending others follow in your footsteps. It was a pleasure hosting you and we hope to see you back at Uma very soon.

With best regards

Marc Lacoste
Guest Services Manager
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Newcastle, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

We returned to the Uma for the second time this year. It is by far one of the best resorts we've ever been to. You feel indulged from the moment you arrive - the staff are amazing, and nothing is too much trouble. The rooms are just so beautiful and private, and open onto your own private courtyard overlooking a tropical rainforest. Everything about the Uma is just perfect including the best vegetarian I've ever had. (They cater for vegan/raw food lovers as well as traditional food). It is perfect for those wanting to totally recharge in a blissfully peaceful environment. We will definitely visit again.

Room Tip: The Uma is set up so all rooms are extremely private. We had room 22, which was perfectly located c...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, January 23, 2013
Dear Lynette A

It was a real pleasure for our team to welcome you back to Uma by COMO, Ubud. And so soon since your last visit! Thank you for choosing to stay with us again.

We're always happy when guests return to stay. It makes us feel as if Uma is their Bali 'home', and that's exactly the environment we hope to create.

If we may be of any assistance regarding any future visits to Bali, Ubud, and Uma, then please don't hesitate to contact us.


With very best regards

Gede Suteja & Marc Lacoste
Resort Manager & Guest Services Manager
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Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 18, 2013

We keep returning to Uma, tucked away in Ubud. Having stayed at some of the top hotels around the world, we think Uma is one of the best. The hotel grounds are a lush tropical paradise of immaculate gardens. The staff are wonderful and actually care - after our second visit we felt like we were seeing old friends. The rooms are beautifully designed and the food is some of Ubud's best. The spa is fantastic (and better than the more expensive others we tried in Bali) and the yoga rooms are incredible. All in all, it was wonderful. A must.

Room Tip: Love the garden rooms. The suite is amazing.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, January 19, 2013
Dear Mandy S

Thank you for sharing the secret of Uma with Tripadvisor. We appreciate your kind recommendation and for encouraging future guests to stay with us. Particular thanks for recommending our COMO Shambhala Retreat at Uma. Our therapists train very hard to deliver our superior product (at a competitive price) so I'm glad to read that you you enjoy the experience.

It's always a pleasure to welcome you back to your Bali 'home'. We look forward to doing it again, and again.

With warmest regards

Marc Lacoste
Guest Services Manager
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2013

One of the best resorts I've ever been to. Truly amazing. Great staff, great food, great location, great service. The walks, the yoga, the gym, the pool, the bar... Everything was spot on.
Even though it was monsoon season, we had great weather and the Hotel provided plenty of other options is you don't want to be by the pool all day.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, January 19, 2013
Dear CNH_86

I'm delighted that you enjoyed your stay with us at Uma by COMO, Ubud. To know that all aspects of your holiday with us were 'spot-on' is wonderful to read.

Thank you for your review, and we look forward to welcoming you back to another COMO Hotels and Resorts property very soon.

Best

Marc Lacoste
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed January 17, 2013

We chose Uma since we have already experienced a Como hotel in Parrott Cay Turks & Caicos and figured that Uma would be similar in service and in overall experience. Uma Ubud exceed our expectations and then some. From the staff at guest relations helping coordinate our tours of Ubud and beyond, to the exceptional cuisine, an exquisite spa, awe inspiring accommodations and genuine personal service at every turn; we felt like we truly arrived in paradise. We stayed 5 nights in the Como Suite so we really enjoyed the spaciousness of the room, the decor and special door directly leading to the tranquil and serene spa. The yoga classes were held adjacent to the spa overlooking the beautiful river valley which was a destination in and of itself. The yoga class was challenging for all levels. The overall service at Uma Ubud was equal if not better to that of any Aman resort around the world. The genuine service of all the staff made our stay so memorable. We enjoyed traveling outside of the hotel for excursions/touring but we also looked forward to returning "home" to relax in our room and enjoy the services offered by the hotel so we could then freshen up for dinner. The hotel is perfectly situated in Ubud being close enough to town to walk (15 mins or so) to the bustling center but also within very close proximity to some excellent restaurants just steps from the front entrance. For $5US which is totally reasonable, they will also drive you into town which makes things very convenient. Marc Lacoste the guest services manager was genuinely interested in our needs and made several recommendations on some excursions and sites in the area that really enriched our time in Bali. I can't forget to mention that the daily breakfast at Uma including fantastic fruit juice combinations were exquisite! The staff was flexible at all times and were always bending over backwards to our every need. I would like to give a special thank you to all the staff at Uma from the bottom of our hearts, you gave us an experience that we will never forget. We stayed for 3 weeks in Bali and Indonesia and found ourselves comparing every hotel to Uma (our new standard for service). For now, we can only look forward to our next Como hotel visit. For now, we have this experience in our hearts forever. Thank you!

Room Tip: The Como Suite is absolutely fabulous. There is only one, so book early like we did!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMO-GSM, Manager at Uma by COMO, Ubud, responded to this review, January 19, 2013
Dear Deena B

We consider it a bit of a privilege to welcome guests such as yourselves to Uma; guests who open themselves up to experiencing new lands and cultures, together with a great big handful of appreciation and fun!

You're very well travelled. So we're particularly appreciative of your generous comments. To learn that an unforgettable experience was created for you at Uma is heart warming.

Thank you for writing such a warm recommendation for future guests to visit us and be sure to let me know when I can organise you a room at Cocoa Island, Maldives, or any other COMO property. It'll be a pleasure to welcome you back.

With warmest regards

Marc Lacoste
Guest Services Manager

(PS: Enjoy your COMO bed too!)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Uma by COMO, Ubud

Address: Jalan Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud, Bali 80571, Indonesia
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Ubud
#5 Spa Hotel in Ubud
#5 Luxury Hotel in Ubud
#6 Business Hotel in Ubud
#10 Romantic Hotel in Ubud
#12 Family Hotel in Ubud
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Uma by COMO, Ubud 4.5*
Official Description (provided by the hotel):
Uma by COMO, Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more   less 
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Also Known As:
Uma Ubud Hotel Ubud
Uma Hotel Ubud
Uma Resort Ubud
Uma By COMO, Ubud Bali

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