We came along with some reservations from the negative comments we saw on here and have to agree, some have a little merit, but overall, it has been an extremely pleasant stay.
Staff - can't fault them. You ask, they deliver, straight away! In fact it's simply a case of no sooner requested than delivered. Restaurant staff were very attentive, front desk helpful, cleaning staff fantastic (especially when I broke a bottle accidentally at 5.30am!).
Shuttle service within Ubud, fantastic and generally available without any wait.
Food.... oh, the food! Amazed more people weren't coming here from the general area. Good choice, extremely well prepared, and very well priced compared to their supposed "opposition" - so if you want to try somewhere else in the general area close by, forget it!! Dirty Duck, absolute rubbish and no cheaper. Tried several close by and Alaya wins, hands down. Breakfast was excellent as was the afternoon tea, don't bother going anywhere else for a decent coffee, theirs really was the best I tried by far!
Rooms, clean,comfortable although bathroom design was odd and space wasteful. Worked OK but could have been better designed. Bed very comfy, serviced twice daily and cleaned to a very high standard. My partner and I are both particular and regularly accused of being "cleanfreaks" (especially her!!), but we couldn't find anything to complain about, especially in comparison to other places we have stayed in. Nice views from the comfy terrace/balconies as well!
Pool, whilst small, very nice, well maintained although in peak season (it's off-peak here currently) could probably use a few more sun beds.
Location is great, easy walk to anywhere and with the free shuttle you can't ask for more.
Downside was the driveway where staff park, it does impact on front rooms at times, but only had a couple of instances where it bothered us.
In summary, we're thinking of coming back to Bali in March, and this will be our choice again.
Rooms down the end near the pool are quieter - not that the others aren't reasonable, but in the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Franco P,
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Thank you for visiting Alaya Resort Ubud and taking the time to share your experience on Tripadvisor. We are happy that you found your stay with us up to your expectations. Alaya Ubud offers warm hospitality and a distinct sense of belonging that is truly unique to the island of Bali. A holiday to an exotic destination is always the perfect opportunity for couples to celebrate the spirit of love. Alaya Ubud created a private romantic candlelight dining experience; it is an evening to reconnect on a personal level over a delicious five-course menu enhanced by flickering candles, tropical flowers and soft music.
Once again thank you for your comment and we look forward to welcoming you back in march to Alaya Ubud.
Alaya Resort Ubud Family
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.