This hotel was the third hotel during our honeymoon tour of Bali.
Upon arrival I thought the hotel was very nice, I loved the style which reminded me of indiana Jones movies (rocks, trees etc..) but I was disappointed by the hotel in general.
Okay, let me be more specific here : It is a nice hotel, BUT since I had three other hotels in Bali to compare with, it was my least favorite.
First of all, it is located in the hills and it was very humid and rainy although it was sunny and warm in the rest of the island, but it would be unfair to base myself on the weather since it is hardly the management's faults.
My first impression upon arrival was that nobody came to greet us even though it was mid afternoon and staff was present at the front desk, merely watching us carry our luggage.
The welcome was professional but snob and unfriendly. I had the feeling the desk associate was looking down on us, maybe because we were a young couple, although we had the money, I automatically felt not enclined to spend it there.
Our room was located quite near the reception and restaurant but we had to climb a whole lot of slippery outdoor steps to get there, luckily we did not have to carry our own luggage THIS TIME !
Overall, due to the humidity in this area of Bali, there was a lot of slippery moss and mold everywhere which, I know, is hardly controllable, but still gave a sense of lack of cleanlyness .
We had booked a pool villa, which was admitedly very nice, overlooking rice plantations and with an open outlook.
The room was nicely furnished with TV, tea & coffee making facilities, complimentary mineral water, safe, A/C, huge bed with anti moskito etc... but the bathroom had humidity smell wich had to be artificially covered with some scented candles. The bath was leaking and hot water lacked pressure and there were many ants crawling in the bathroom (probably came from the garden, but still...).
There was also (as in most hotels in Bali) an outdoor shower which I could not try since the water took forever to warm up and the pressure was so bad.
We had to call maintenance to get it fixed, the job was done, more or less efficiently since the bath continued to leak, but we did not ask for another intervention since we only stayed 2 nights.
We called room service for a bottle of wine and some snacks and were promptly and professionally served, however, service for breakfast was seriously lacking professionalism.
For example, my husband ordered semi boiled eggs, but they came without a spoon.
He had to ask twice before getting it, and by that time, his eggs were merely warm, or, on the contrary, sometimes, we could see our order sitting on a tray with no staff bringing it to our table although some staff were clearly iddle.
The staff was friendly and polite, but service was slow and not very efficient.
We had one dinner at the hotel, and I ordered a glass of wine to go with my food. The glass of wine came as an appetizer so, by the time my food was deliveredy to our table, the wine was not cold anymore.
Prices were okay, although on the expensive side for Bali.
There was no fitness room but the hotel offered a shuttle to take me to a local gym if I wanted to. SInce it rained I declined the offer but I appreciated the possibilities.
I had a massage at the SPA and during the massage, the electricity went off, kind of unsettling when suddenly the relaxing music goes off and you can ear the clatter from the restaurant (the spa is located above the restaurant).
I was not offered a compensation, and I didn't ask, but I was kind of looking forward to moving to the next hotel by that time.
Although the hotel was not the best, it must be said that its location is nice, Ubud is a very touristy place with many shops (on the expensive side), balinese dance shows, and many restaurants. I recommand to try some of the restaurants in the main street because they are good and twice less expensive as the hotel.
Do not be scared to lunch or dine out of hotels during your stay in Bali because I was not sick once during the whole stay and I found the local restaurants are sometimes even better than hotel restaurants.
Overall, I would not really recommand the Warwick because it lacked maintenance and it showed, the service was approximative, but most of all, I did not appreciate the snobbish behavior of some of the staff. It put me off since the first day.
Although the hotel IS nice looking, I think there are many better hotels in Bali in the same price range.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.