This hotel is just absolutely wonderful. We stayed in two rooms in 2012 May (one was a regular room & the other had a heater outdoor jacuzzi). The outdoor room was fantastic as it had a small stream that flowed through it. The staff were so kind that they would switch on the heater for the jacuzzi even late at night. The jacuzzi was simply bliss
We were picked up from Bali airport in the middle of the night and we arrived early morning. The rooms were really large and the two rooms could easily accommodate 5 adults and 2 young children. The staff were very nice and my wife enjoyed the morning Yoga classes very much.
However, this is a small niche 4* hotel. You cannot expect multiple restaurants, library & gourmet food. Also, I am not sure if the staff can offer a concierge service. We planned our tours based on tripadvisor and guidebooks. For all practical purposes, this hotel will work very well for most people who want a nice comfortable base in Ubud that is reasonably luxurious