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“Comfortable, but not for everybody” 3 of 5 stars
Review of Bumas Hotel

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Bumas Hotel
3.0 of 5 Hotel   |   Jl. Bumi Ayu No. 4, Sanur, Denpasar, Bali 80228, Indonesia   |  
Hotel amenities
Ranked #58 of 67 Hotels in Sanur
Sarnia, Ontario, Canada
Top Contributor
243 reviews 243 reviews
36 hotel reviews
Reviews in 66 cities Reviews in 66 cities
140 helpful votes 140 helpful votes
“Comfortable, but not for everybody”
3 of 5 stars Reviewed April 4, 2013

We stayed here as a part of a 12 day package that was very inexpensive. We could have paid alot more for a 5 star, but we generally stay at smaller budget hotels when we travel.

The location is the bonus - you are back down a side street far enough that you don't hear the scooters and other traffic, but close enough that all restaurants, shops, and other services are just a few minutes walk, if that.

We were in room #106 that was on a second story overlooking one of the pools. Behind us was a local home and we were able to watch part of their ceremony one morning where they were making offerings at their temple within their yard. They waved and didn't seem uncomfortable with us looking on.

Our room was a good size and we had a king sized bed which was comfortable but very creaky. The bathroom was a little spartan, with some mould on the tiles at the base of the shower which had no shower curtain. We always had good water pressure and hot water (except for one instance later in the day) once you let the water run for about 5 minutes. We had no problems with our toilet, or lack of towels that others have reported. Yes, the towels and sheets are dingy, but they are clean.

We found the front desk staff to be friendly and helpful and always with a smile. The dining room staff always seemed surly. The breakfast was spartan and repetitive, but it was included with the package. There was always juice, fruit, bread (white & whole wheat), butter, honey and jam in addition to fruit fritters (banana or pineapple) and Indonesian pancakes (thin crepe-like pancakes that had coconut, banana or pineapple inside) and rice or noodles. There was coffee & tea which were hot, but not the best quality. If there weren't dishes, you simply had to ask. We found that used tables were cleaned promptly and re-set. There are restaurants close by that have an inexpensive breakfast if you don't like the Bumas offerings.

Internet was $1 (US) per day and you were given a password. We found that wi-fi worked for longer than the one day we paid for and it was available from our room, perhaps because we were close to the desk. Others sat in the lobby to use it.

Panorama tours did our airport transfers and the 5 tours that were included with our package. With the exception of one guide who didn't seem to have much "oomph", the rest of the guides and drivers were excellent. Pick-ups were prompt.

In addition to the included tours, we also did the Bali Elephant Camp which we really enjoyed. Our Panorama rep "Kaliman" booked it for us. We did the Bali Zoo which we also enjoyed and the front desk staff at the hotel booked it for us ($1 for the phone call) and the Zoo picked us up, made sure we had a quick check-in at the zoo and returned us to our hotel at a specified time.

We went down to the beach one morning to watch the sunrise (about 6:30 when we were there) which was spectular with the orange glow behind the pier and pagodas and with the mountains in the distance.

We would recommend reflexology treatments $4 US for an hour (!!) at the Angel Spa just around the corner to the left on the main street and across the road. We also had the "fish pedicure" that you will find along the streets - the one we used was across from Angel Spa and was $3.50 for 15 minutes - interesting.

Ask the front desk at the hotel for the name of the money exchange down the street from the hotel. Some of the "side alley" money changers charge commission, so although their posted rates look good, the place we went to was a better deal and more legitimate. We took US dollars, but next time would just take Canadian dollars and avoid fees for changing money twice. The rate for Canadian was good at the money exchange.

We like to try different restaurants and rarely go back to the same place twice, but we did go to Warung Little Bird numerous times (very inexpensive - don't be turned off by the rustic look of the place, the food is great), Secrets Gelato (yummy & some unique flavours) and Lilla Warung which is sort of behind the hotel. When you leave the gate, turn right down the side street and it is just a few steps. We spent a few days looking for this place thinking it was on the main street and then noticed it our last day. There are lots of more polished restaurants but we didn't find that more expensive meant better food. We really didn't have a bad meal the whole time we were in Sanur.

If you are a budget traveller and are used to hotels that are a little worn and in need of maintenance and redecoration, then you will be comfortable here. If you are a traveller looking for polish and posh, or looking for 5 star at a 3 star price, then definitely don't book here.

We talked to tourists at this hotel who have been here 17 times, so that says something. As long as you are realistic in your expectations this is a good budget choice. Knowing what we know, we would stay here again, but it is definitely not for everyone.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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165 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Vancouver, BC
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed March 3, 2013

My wife and I stayed here for 12 days, as part of a package. This place has a lot going for it, such as beautiful grounds, a good location (although not on the beach) and a friendly, helpful staff. However, there are also a lot of problems.

The bathroom was definitely substandard. The toilet didn't flush properly and often would not stop running. I spoke to the front desk about it, but nothing happened to fix it. It wasn't a big deal to take the top off the toilet and stop it running manually, but that's not something you want to be doing on a holiday. The water pressure in the shower was poor to non-existent and the hot water took several minutes of water running to appear, when it did appear.

There were also some little problems, which were puzzling. One of the lamps in our room didn't have a light bulb. The person checking us in noticed when he tried to turn on the lights and I assumed it would be fixed. It wasn't. I spoke to the front desk about it, but, for some reason, they wouldn't give us a bulb. Very strange.

I should also mention that the breakfast was, to put it charitably, underwhelming. If you do stay here, I recommend picking up some jam and fruit to eat in the morning.

We got the hotel as part of a very cheap package, so I guess we got what we paid for. However, I would not chose to stay at this hotel if I had an opportunity to book elsewhere.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 25, 2013

I have recently returned from 9 days at the Bumas. I think this is the worst hotel I`ve stayed in and I`m a seasoned traveller to 3rd world countries. The bathroom was un-hygienically filthy and in all the time there I did not have any warm water, let alone hot.Neither the telephone or the tv worked(not really a prob as I didn`t need them) but the hot water and dirty bathroom certainly were. The gardens and the pools were lovely. Mostly the staff were helpful but the kitchen/restaurant were "stroppy" if asked for even the simplest of things like cutlery!! It might be a "budget Hotel " but that is no excuse for lack of hot water and filth.
Anyway beware!!!

Room Tip: rooms at the back end of the pool are quieter but dark.
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  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kelowna
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 1, 2012

I recently stayed for 2 1/2 weeks at the Bumas...2 weeks on a package and the other days out of choice. With friendly staff, a large clean twin room, beautifully landscaped grounds, relaxing pools and the sound of cooing doves it didn't take long for my sister and I to adopt a new 'home away from home". These are the things that made the Bumas stand out for me, never mind the perfect location in the centre of Sanur and only 5 minutes from the beach!
The little things like well-used towels, plumbing issues and a 3 star breakfast are minor inconveniences when looking for a pleasant, relaxing stay in a reasonably priced hotel at a very popular beach island like Bali. After all, this is a 3 star hotel....with 5 star staff and service. They took very good care of us and always willing to help and treat us like family. I will stay at the Bumas and recommend it to friends if we travel to Bali again.

Room Tip: rooms in the newer section near the back pool....
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2012

My sister and I just returned from 3 weeks in Bali. Except for 3 days, we spent the entire time in Sanur and at the Bumas Hotel. We found it a wonderful home away from home. The people are amazing - so friendly and helpful!

Our room was very nice, the beds really comfortable and the air conditioning worked flawlessly. This is an older hotel so there are some plumbing issues, but we didn't experience any problems. I agree that they need to replace their towels or use bleach to wash them, but that is just not that important. What we loved were the beautiful landscaping, 2 gorgeous and very clean swimming pools as well as a comfortable lobby where we met other guests and made new friends. People do 'mark their territory' with a towel and leave it there, so at times it is hard to get a deck chair. But this is just bad manners on the part of the guests, not a fault of the hotel.
We had a wonderful time and would recommend this hotel to anyone that wants a good place to stay at a very reasonable price. Thank you Bumas!

Room Tip: We stayed in the 200 section and were very happy.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervey Bay, Australia
Top Contributor
135 reviews 135 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed November 9, 2012

As some have stated "value for money"??
Key points to keep in mind,
- five days no hot water
- broken and insufficient lounge chairs (guest fight for lounge chairs)
- broken 3 days constant flushing toilet, ( I fixed it in the end myself)
- broken cupboard doors
- dirty curtains
- two odd old wire coat hangers
- insufficient china for breakfast (staff informed "because guest take to rooms" but china was laying around the resort)
- luke warm coffee and tea (broken thermos)
- cold stir fry and mie for breakfast (broken warmer)
- dirty breakfast serving counter
- tiles in pool broken
- pool spa broken
- towels dirty smell like fat?
- the G manger (hah haha ahha) was "invisible" but had a nice mini golf putting green in her office?
- fridge rental (it was entertaining to watch the staff carry mini bar fridges round the resort)
total apathy from the staff the hotel is in a state of disrepair both the staff and management are at a loss. The reply always "sorry" and no corrective action. Yes you get what you pay for, but basic Hotel Management is sadly lacking from top to bottom. Value is not connected to basic hospitality management
i.e hot coffee and cups for breakfast.

Room Tip: better at the rear or the resort
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dusseldorf/Germany
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 5, 2012

.... though you may have some valid points as regards breakfast and/or towel quality. But once you consider the good value for the money to be paid for sufficient accomodation and food, the hotel's friendly staff and two clean pools in a beautiful, well kept tropical garden setting in walking distance to Sanur's beach, you'll arrive at the conclusion of most of its guests:
The Bumas will do for a standard holiday.
If you want to get more, you can get more on Bali, even close-by in the Sanur area, but then you got to pay at least two or three times the price to be paid for a stay in the family run Bumas Hotel.
During a short stay in the Bumas in late October 2012 the management promised to look into the problems guests have with the poor quality and cleanliness of the bathroom towels as well as with their laundry. And as regards mosquitos, they bite you everywhere in (not only) tropical areas, especially at dawn. And in any hotel room, worldwide, one or two of the modern electrical Baygon plugs will do to fend them off.

Room Tip: As everywhere, if you aren't happy, talk to reception. They usually do their best to help you.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bumas Hotel

Address: Jl. Bumi Ayu No. 4, Sanur, Denpasar, Bali 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #58 of 67 Hotels in Sanur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bumas Hotel 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Bumas Hotel Sanur, Bali

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