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“This hotel requires some education on how to deal with their service.” 3 of 5 stars
Review of Puri Kelapa Garden Cottages

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Puri Kelapa Garden Cottages
3.0 of 5 Hotel   |   Jl. Segara Ayu No. 1 Sanur, Sanur, Denpasar, Bali 80228, Indonesia   |  
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Hotel amenities
Ranked #29 of 67 Hotels in Sanur
1 review
2 helpful votes 2 helpful votes
“This hotel requires some education on how to deal with their service.”
3 of 5 stars Reviewed September 6, 2013

We booked this hotel several months ago, I requested a garden cottage, when we arrived was placed in a standard room over looking roofs snd barbed wire running along the fence, told night porter this wss not what we requested, even though had email confirming garden cottage, cannot help my friend will hrlp7 you tomorrow. I the morning went back to reception, friend not here yet. Reception person numan a lady, did not say anything to me when dhe come on, over this I thought, hsve only 1 fsy before I move on, whenever made any request to receptionist very passive aggressive, would not make eye contact, so when I booked out I asked why she didn't mention about room, your roo5 being renovated.?.. not available at this time, my room. ? Just left, never had such appalling sevice before, other staff nice and helpful. Breakfasts not so good but there are may excellent places to est in sanur.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kadekbudhaya, Administrator at Puri Kelapa Garden Cottages, responded to this review, September 13, 2013
Dear Valued Guest,

We’re very sad to hear your having a bad experience with us.

We did confirm a cottages room & we should’ve informed you when the cottage was suddenly repaired. We apologize for the inconvenience caused by this matter.

We appreciate your feedback about the breakfast menu & we will take this matter into discussion.

Your Sincerely,

Kadek Budhaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    28
    75
    31
    7
    1
See reviews for
20
56
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Hengelo, The Netherlands
Top Contributor
77 reviews 77 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 29, 2013 via mobile

Puri Kelapa is near the beach and has a great garden. The rooms have airco and are spacious. Nice place to site in front of the room or a balcony (first Floor). The food is good, so are the prices. Breakfast has limited choice. Various eggs plates. Big swimming pool, with bar. International visitors, Australian, Dutch, English, German, etc.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2013

My Dive Center arranged Puri Kelapa Garden Cottages for our 5D4N diving trip stay.

The hotel setting is very relaxing, quiet & peaceful. More like a small resort to me :))) Great place to unwind.

My friend and I had a Standard Cottage Room (Twin Bedroom). Apparently, it was just renovated and is still very new. The room is pretty small but very clean. The Bathroom is BIG. There is hot water provided for bathing. However, please note that NO toothbrush & toothpaste is provided. You gotta bring your own. There is no TV nor electric kettle. The furnitures are pretty basic.

Outside our cottage, there are 2 outdoor seats. It's good to sit there if you want to tap the Free but Weak WIFI from the Lobby. Each Room is only entitled to one Password for 1 person to login. We can't login simultaneously together :((( Please note that there's plenty of mosquitoes at night.

The hotel pool is small but clean. Pool towels are provided. Not many people went to swim at the pool though.

Hotel breakfast is ala carte type and not buffet-style. Pretty simple. I won't say that it's fantastic but it's not bad though...

Hotel Location is very good. 5min walk to the beach. Near to many good restaurants, convenience stores & money changers. 10min walk to Night Market. 5min walk to McDonalds. There's cheap & good massage palors just outside the hotel.

Room Tip: Ask for twin bedroom, they are newly renovated.
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 14, 2013

We stayed at this hotel for 2 nights and it was definitely a nice stay.

We booked a cottage room for $56/night and I must admit the hotel was "value for money".The room was clean but the room service was not that great(Toileteries weren't replaced). The hotel is very close to the beach (5 mins walk) and very well connected (lots of eating joints, ATM's, shopping areas etc).In case you are interested to go to Lembongan island(snorkelling), you can get a cruise from the beach itself.

I took a spa at the hotel and it was really very good/relaxing. But the spa timings are from 9 am to 5 pm only which I think should be extended.

The hotel doesn't have a buffet breakfast.We had to pick between american & continental type; so not much of a variety at the breakfast table. They had an extensive menu for lunch/dinner though and the food was good.

No wi-fi in the rooms. One has to be in the reception area to access internet.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 12, 2013

You wouldn't expect with the little money you spend, you'll get a complete room service. Clean - friendly staff - wifi access all around the vicinity - breakfast - swimming pool. the only downside of this place is the wifi access, connection is good but you're only allowed 1 user at a time.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2013

What a wonderful relaxing Hotel. Such a warm welcome from the staff. The rooms are very clean and serviced daily. The meals are delicious, and all tastes are catered for. The gardens are a delight, and the Hotel is close to the beach.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

We stayed at this hotel for 7 nights. When i was making a booking, i have requested renovated cottage. I got confirmation that it was available. When we arrived, we were placed in old cottage. When i asked to change it, i was advised that it was already taken :( - not nice! There is also no wifi in the rooms. I cant really understand why it is so hard to have wifi these days!!!! I think hotel should definately invest in it since here is no cable TV.
Service was good, all personel were. Ery attentive and polite.
Breakfast - it was on the budget - put it this way. I ordered an American breakfast with bacon. It was the smalest peace of bacon i have ever seen! Shame i didnt have camera with me. So if you do order an American breakfast order with extra bacon.
Spa - i tried massage at the hotel. It was the best massage i had in Bali. I dont remember the name of the lady, but she was very good. ( young lady with plesant round face )
Gardens are very nice and well maintained so as pool.
Location - it is located aproximately 7-10 walking to the beach. It is also located at the beggining of the street so i recommend renting a scooter.
Overally it was good but keep in mind those comments :)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puri Kelapa Garden Cottages

Address: Jl. Segara Ayu No. 1 Sanur, Sanur, Denpasar, Bali 80228, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#6 Best Value Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Puri Kelapa Garden Cottages 3*
Number of rooms: 48
Official Description (provided by the hotel):
Puri Kelapa Garden Cottages is a hidden away home, away from home. Quietly tucked away in the mid of green surrounding, Puri Kelapa is Serene & Peaceful. It is located at the heart of the traditional village of Sanur with approximately 45 minutes’ drive from airport, 15 minutes’ drive from the capital city of Bali & 5 minutes’ walk to Sanur famous sunrise beach & market. ... more   less 
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Also Known As:
Puri Kelapa Garden Cottages Hotel Sanur
Puri Kelapa Garden Hotel
Puri Kelapa Garden Cottages Sanur, Bali

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