Traveling as a family of four and spent 8 nights. stayed next door at the Griya two years ago and opted for a cheaper option this time. We booked two interconnecting standard rooms as we were traveling with children. The check in process was excellent. Staff were very friendly and helpful. We weren't terribly impressed with the standard rooms. They were a bit dark and one of the bathroom a little mouldy. Also a lot of people traffic walking past, a little noisy. (I just like peace and quiet- this probably wouldn't bother most people). Anyway the next day we enquired about moving to a superior room and the lady at reception was most helpful and arranged it for us. Our new rooms were larger and brighter and the only noise was the peaceful sound of the water feature in the fishpond. It was spacious, clean, every thing in working order. Air conditioning very cool. Nice large shower. Breakfast was included and you get choice of eggs and bacon, coffee, tea , choice of juices, toast, pastries, fruit, also nasi goreng. The beach was a little dirtier than I remembered this time but the staff did clean the area every day. Loved the garden setting of this hotel. Lots of fish ponds and even a tortoise pool. The two pools were lovely to swim in. Never had any trouble getting a lounge chair by the pool.There is a little shop right across the road for water snacks etc and also a mini mart a little further down and then the big Hardys supermarket where you can pretty much get anything from food to souvenirs about 5 mins walk . What I love about the location is everything you need is within walking distance. Restaurants on the street or beachfront, supermarkets, chemist, stalls, shops, markets. We were never hounded by anyone at tge beach, sure people come and ask if you want nails, massage, hair braiding or come look my shop but never hounded as others suggest. We love the quiet nature of Sanur. Mostly older people and young families were at the hotel which suited us. We found the staff were always friendly helpful and smiling. We can't fault the service here at all. Finf it hard to understand other people's reviews. We had a lovely experience here and will definitely return.
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