This was my second stay here and unfortunately the last. On arrival everything was great. Then our airconditioner didnot work. Yes we changed rooms after 2days and alot of discussion. The cleanliness of the room and especially the bathroom is terrible after bleaching the toilet ect it was marginally better. Within the first week our shower drain was blocked and we reported it several times to be told yes we have fixed it. The basin sink my husband ended up unblocking it himself,the stuff that came out of it was enough to make you dry reach!! As for the clean bed linen that was a joke, especially on our second last night we go to get into our freshly changed sheets to find it covered in sand, small leaves and a few dead bugs!!! I reported this to the manager also telling him about the drains which were still had not fixed. I then had 6 of them follow me back to our room to see what the problem was. I showed him the stuff out of the sink drain and then the blocked shower which they finally put the plunger over it sucked a coulpe of times (It fixed now ) was the reply. Once again after using the shower it was still blocked and shrugged off again!!!
Then on our last day you could not swim in the main pool as it was off. A very nice couple which we met up with over there and have also been staying here for several years reported this to the manger. The managers reply was that they knew about it and that the filter was broken, but not enough money to fix it, our friend said that at the end of the day it's not good enough as we are paying for facilities we can't use. To all of our disbelief the managers response was " If you don't like it go and stay at another hotel"
We will be finding another hotel as there are several hotels alongside the Besakih which are the same advertised price and offer alot more for your money!!!!
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- Also Known As:
- Besakih Beach Hotel Sanur
- Besakih Beach Sanur
- Besakih Beach Resort Sanur, Bali