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“Requires maintenance but convenient location” 2 of 5 stars
Review of Bumi Ayu Bungalows

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Bumi Ayu Bungalows
3.5 of 5 Hotel   |   Jalan Bumi Ayu no: 8X | P.O. Box. 3511, Sanur, Denpasar, Bali 80571 , Indonesia   |  
Hotel amenities
Ranked #24 of 63 hotels in Sanur
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Requires maintenance but convenient location”
2 of 5 stars Reviewed June 26, 2013

The place needs serious garden maintenance. I don't think it looks like the "professional pictures" at all. Gardens are very untidy/overgrown. The pool advertises no swimming from 10pm due to treatments, however we saw them treating the pool at 7pm... So you couldn't swim after coming back from town... its all you want to do from that heat. We had to call the staff each morning for coffee mugs as they never left any after servicing the room (each phone extension passes you back to the other so difficult to get service). The walls in our room were all bubbly and peeling. The paint was rotten between the bathroom and the wardrobe. They could run the water feature for a better effect and the poor fish tank in the pool bar area was green. Pity about all this as it could be a fantastic place, being in a convenient location.

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumiayu, Manager at Bumi Ayu Bungalows, responded to this review, July 2, 2013
Dear Our Respective Guest,

We would like to Thank You for choosing Bumi Ayu Hotel as Your accommodation choice during Your recent stay in Bali.

Further to the Hotel garden and room maintenance, we will act immediately to refresh all.
It is sad that we just lost our loved gardener who in charge of the garden for more than 15th years just a week upon your arrival due to accident. But now we already hired replacement which will make sure the garden will be back again as usual, to maintain it all green and clean.

Again Thank You very much for Your Constructive input and be rest assured we are committed on delivering the best both on service and the quality.

Regards,
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192 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Auckland, Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 26, 2013

Just got back today from a 7 day stay at this hotel. Had mates from SA join us there and stayed in room 38 and 39. The hotel is definitely dated and in major need of some TLC. Our bathroom door was rotted, shower curtain brown and stained and house keeping was basic. We had to call several times to have our cups replaced to make our morning cuppa. The restaurant also lacks character and after the first meal there we opted for the MANY restaurants offering better and more appealing environments and at cheaper prices. We also found the age group being 50-60 plus, so whilst we may not want rip roaring parties every night, we do enjoy something a bit more vibey and social (we are all in our mid 30's) Suppose the free tea and coffee served mid afternoon should have been a clear indication of this.
Staff were friendly, but a lot did not understand English or had very limited understanding.
We also had this woman staying next door to us complaining about our laughter and talking and this was at 2130 at night? (Ruined our experience really, considering we had not seen each other in a year)
Gardens need a bit of work too.
Sadly, won't be back!

Room Tip: we stayed in rooms 38 and 39, right near pool.
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  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumiayu, Manager at Bumi Ayu Bungalows, responded to this review, July 6, 2013
Dear Guest,

Thank you very much for your comments on Trip Advisor after your recent visit to The Bumi Ayu Bungalows.

Yes we are located in the heart of Sanur and known for families and the elderly hotel, this is why we are doing our best to minimize the noise. We are restricted our guest swim above 10pm to avoid further complaint, due to the location of the pool where are located closed to the rooms.

I was sorry to read that your experience for the lack of English trainee, we will do our best to make sure that they will be always accompanied by the seniors. They are students who seek experience in our Hotel only for few months. We need to give them a chance to be in touch with real guests to make sure that they will be ready when they are in the work field.

There are lots of rooms for improvement, and your input is well appreciated.

Warm regards,
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 15, 2013

I think this was my 15th stay at Bumi. Large rooms, beautiful gardens and fabulous staff. Located down a residential gang, close to restaurants, Hardy's (supermarket) and the beach. I cannot recommend it highly enough. As soon as I leave I am planning the next trip. A great place to stay with lots of repeat guests. I love coming back to Bumi!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 14, 2013 via mobile

This is a family owned and run small hotel with extra large rooms, beautful gardens and excellent staff., it's maintained well well and have many repeat clients. Easy walking distance to shopping, restuarents and the beach

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2013

I have stayed at Bumi Ayu 3 times and have booked again for later in the year and I can't believe some of the negative comments people feel they need to write about this beautiful property. You get what you pay for so my question to them is why book a 3 star hotel and expect 4-5 star quality? That is all.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tweed Heads, Australia
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 26, 2013

Just returned from our 2nd stay at Bumi Ayu, Room 18 super deluxe. Comfy bed, not so comfy pillows, roomy bathroom with excellent shower, cleans sheets & towels daily. Not sure why there was a Singapore plug on the end of our kettle, just as well we had a converter. Breakfast was plentiful but would be better not served all at once. The pool area is great but could do with a lot more sun lounges and you had to hunt for a towel, they seemed to only bring 2 at a time to the pool area. Free afternoon tea was great with something to munch on. Free wi-fi is available but weak unless in the pool area or restaurant. Staff are very friendly, wonder why the reception staffs English is not so good but the restaurant staff excellent, I thought should be the other way around. This time around we did notice that the gardens were very neglected and the grass needed mowing. Overall a pleasant stay. If you do stay here have at least one meal at Lilla Warung in the gang leading to main road you wont regret it.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumiayu, Manager at Bumi Ayu Bungalows, responded to this review, May 27, 2013
Dear Sir/Mdm,

Thank you very much for your comments on Trip Advisor after your recent visit to Bumi Ayu Bungalows

I am delighted to note that you enjoyed your visit to Bumi Ayu.

Thank you for your advice regarding our garden. We will take a note and will act immediately.

Thank you for having stayed with us, and we all look forward to the opportunity of again welcoming you back to Bumi Ayu Bungalows.

Warm regards,
Artha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 23, 2013

Just arrived back from this establishment, and as previously mentioned, you get what you pay for at this place. If it wasnt for the great staff and their friendly attitude, this may not have been a memorable holiday. Rooms are primitave but comfortable, thank goodness for the airconditioner and the pool and the free afternoon tea, with a surprise to nibble on which changes daily. If you venture out the street vendors are very annoying and persistant, overall it was value for money, many better and many a lot worse, but would consider staying if I ever returned, ???:-/ :-/ :-/

Room Tip: Room, 44; 46 and we had room 48, careful with the Loo, :-/ :-/
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumiayu, Manager at Bumi Ayu Bungalows, responded to this review, May 27, 2013
Dear Valued Guest,

Thank you for your valuable reviews with the information of your experience with us.

We do appreciate your feedback to help us provide better services and we do apologize for the inconvenience caused during your stay with the loo.

Once again, please accept our sincere apologies for the inconvenience caused.

Your kind attention and understanding is highly appreciated. We do hope that you will give us another chance in the future to serve you better.

Best regards,
Artha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bumi Ayu Bungalows

Address: Jalan Bumi Ayu no: 8X | P.O. Box. 3511, Sanur, Denpasar, Bali 80571 , Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#13 Romantic Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bumi Ayu Bungalows 3.5*
Official Description (provided by the hotel):
Bumi Ayu Bungalows designed in a comfortable Balinese style which is surrounded by beautiful lush tropical gardens. This beach-front bungalow style hotel offers many great modern hotel features, including a large swimming pool with kiddies pool and Pondok Bar, Coffee Shop, and Kubu Restaurant serves up various yum-for-tongue cuisines for both breakfast, luncheon, and dinner.Bumi Ayu Bungalows rooms are designed in bungalow style. All rooms are fully air-conditioned & completed with private living room, IDD phone, refrigerator, safety deposit box, and satellite TV, while the bathroom is equipped with bathtub and shower with hot and cold running waters within.Facilities available: daily laundry and room services, postal service, money-changer, babysitting, medical facilities, parking area, lobby lounge, tour information, and the on-request transports. ... more   less 
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Also Known As:
Bumi Ayu Bungalows Hotel Sanur
Bumi Ayu Hotel
Bumi Ayu Sanur
Bumi Ayu Bungalows Sanur, Bali

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