We have recently returned from The Regent Bali after a 12 night stay for our Honeymoon. This was an amazing experience where the Staff and Management ensured that we were spoilt to the max throughout! I will try not to repeat much of what other reviewers have highlighted as it adds no value which would be a discredit for the star quality service at this hotel.
The tone of honeymoon was set by the smartly attired, polite driver who whisked us away from the hustle, bustle and heat of Denpasar Airport to Air-conditioned SUV where cold towels and chilled towels were provided…we were further impressed when the Driver informed us that the vehicle was equipped with free WiFi which after an almost 19 Hour journey was a god send to check in with family back at home…. Convenience at its best!
On arrival at reception/check in we were greeted with a much welcomed cold refreshing fruit cocktail, I was left speechless when I jokingly enquired about the possibility of a complimentary upgrade since we were on Honeymoon (not expecting anything) and the receptionist took no time in hesitating to contact the General Manager who authorised the upgrade instantly to a breath-taking ocean view room on the fourth floor…….speechless..
Throughout our stay the Hotel was in its soft opening stage, this did NOT detract from the level of service provided, if anything service levels/quality continuously improved, with all levels of management visible and happy to engage with the guests for feedback throughout the day further perfecting the experience and ironing out any miniscule concerns of the Guests. At various points during our day we returned to our room in the evening to find that Management had left us complimentary bottles of Sparkling and Red wines all presented nicely chilled as if they timed our return to the room …
Rooms- Large King-sized bed, well laid out, high quality furnishings with very particular attention to high quality detail, Butler serviced 24 hours free of charge , a complimentary ‘soft bar’ with a variety of drinks, water, coffee, teas and snacks all replenished daily, efficient and high quality laundry service. Large spacious bathrooms with a bath as well as a walk in overhead/wet room shower and all high quality cosmetics and consumer durables replenished daily, thick fluffy towels and high quality bedding… even a Shopping Bag for the Ladies as well !
Food- Breakfast was varied with a wide variety of choices daily, ranging from toast and croissants to Pad Thai, if nothing at breakfast on display tickled your fancy you were also able to request specifics which were made to order in quick time.. attentive staff and delicious creations.
Nyala Beach Club and Grill- Mind blowing, palate teasing creations for those who enjoy fine dining at its best this is the place in Sanur to be.. the Chef and Staff are all perfectionists providing you with that pampered spoilt treatment feeding your guilty pleasures with every mouthful …you must eat here even if you do not stay at the Regent as we tried other so called ‘hot spots’ which quite frankly did not match up to this restaurant’s standards.
The Infinity Pool- A definite wow factor, this is a large pool surrounded with well-placed large loungers, cementing the breath taking view of the sea, it is further enhanced by the faultless service of the very attentive and polite staff members…a definite envy for all the passers-by who stop to admire and take pictures.
The Beach- Again staff serviced loungers on hand with iced water, cold towels, sunscreen and even spa staff who can provide massages in situ… such a bonus.. the Beach itself is not yet perfect and can at times be frequented by a few small colourful boats which makes it even more picturesque.. some reviewers have complained about this however in our opinion this adds to the Balinese experience, Management were always around ensuring the Beach was cleaned and at times liaising with the infrequent Boatmen to stay further out at sea..Management seem very keen to make the beachfront more exclusive which would further enhance the experience...
The Grounds-Amazing layout and design.. when these Gardens mature it will be even more breath-taking, a wide variety of local plants, shrubs, trees and flowers adorn the grounds with grounds men working around the clock perfectly manicuring and pruning..
Security- Always a great concern for us, a definite bonus point here for the Regent where they have not spared any expenses providing robust security throughout the resort allowing you to relax in comfort with the peace of mind that you and your precious possessions are safe.
Overall Service and Experience- This Hotel is rapidly heading towards becoming the number one Hotel in Sanur and its environs putting the other long standing Hotels in the area(where we visited for Dinner and Drinks whilst travelling) who have become somewhat complacent to shame. We recommend this Hotel to anyone wanting to exclusively indulge and spoil themselves at the highest level where the art of pampering is being perfected…
Until we meet again.. truly amazing …
The Ocean View rooms are worth the extra cost ... we stayed in 427..and the canapes in the Lobby Lou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warm regards from Regent Bali
All our 260 employees from Regent are trilled, to read your positive comments here and we would like send you our warmest THANK YOU to take your time to describe your stay so in details. Many traveler will read your experience with us and will help to understand what is service and standards here at Regent Bali.
With comments like yours we are able to improve our service everyday and all our guest will have with every time, they are coming back, the more memorable holiday.
We are hoping to have you both soon back and are able to welcome you with a "Selamat Datang Kambali di Regent Bali" Best regards Michael B. Gaehler email@example.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.