I had a rather unpleasant incident traveling with «Ocean Star» last December.
I intended to make a ferry trip from Bali to Gili Meno island where I had booked a hotel. On one of the Bali beaches I booked the trip with the representatives of «Ocean Star» who assured me that the ferry was going directly from Bali to Gili Meno.
However, on the day of the trip I found out that the ferry was going only up to the island of Gili Trawangan. Nonetheless, a representative of another tourist company assured me I could easily find a ferry from Gili-T to Gili Meno (which is rather secluded). Arriving at Gili-T, I was very unpleasantly surprised by the fact that there was only one ferry going to Gili Meno per day, which didn’t suit me because it was too late and my agreement with the hotel would have been cancelled by that time.
Thus I was left with the choice: either to stay at Gili-T (which I actively didn’t like) or to return to Bali and try to find a hotel there having paid for practically nothing, even worse – I paid for a whole day full of nervousness, phone calls and running around the Gili-T bay.
On top of it the «Ocean Star» had tried to convince me to buy a return ticket. Had I done so, I wouldn’t have been able even to return to Bali on that very day and would have been trapped on Gili-T.
If there was something else that could add to my feeling of disappointment, it was the news that tickets in «Marina» (another local ferry firm) proved to be considerably cheaper and the assistants were generally friendlier.
By the way, «Ocean Star» practically refused to give me back my packet with food which I left in the boat. Had it not been for the «Marina» staff, I wouldn't have seen my bag again – though when I got it at last, some food was evidently missing!
The impression left from my dealing with «Ocean Star» was that they were constantly trying to deceive me. I am afraid it is the only kind of «business» the people from “Ocean Star” know properly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.