Sanur is a laid back area of Bali and this hotel worked perfectly for us. We stayed in the Santrian Suite which was excellent. We loved the resort and the location was ideal. Just a short walk and you're either on the beach, at one of the numerous restaurants, or your on the main street which again has a lot of restaurants and numerous bars. The hotel made you feel that your were in Bali, lush & tropical but very classy. We found the service overall to be excellent. Having three pools was great so if one got a bit too noisy, kids jumping around, you could wander off to find a more peaceful spot. A huge plus would be if they made one of the pool areas kid free so that the many guests who don't have kids could have some peace & quiet. There was some construction going on, which won't be finished for another 6 months, but it didn't detract from our great experience. I'd certainly recommend this hotel and we hope to stay here again soon.